Experienced Remote Customer Service Manager – Travel Package Expert and Team Leader

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and creating unforgettable travel memories. As a leader in the travel industry, we are committed to providing personalized itineraries that exceed our customers' expectations. Our mission is to guide customers in achieving their travel package goals, and we are seeking a highly skilled and dedicated Remote Customer Service Manager to join our team.

About the Role

We are looking for a talented and experienced Remote Customer Service Manager to serve as a member of our team, including participating in monthly virtual calls and meetings. The successful candidate will embody our company's mission and core values, fostering a culture of teamwork, innovation, and customer delight. As a Remote Customer Service Manager at blithequark, you will have the opportunity to work closely with customers to understand their needs and create tailored travel experiences that surpass their expectations.

Key Responsibilities

• Exemplify blithequark's Core Values and Mission Statement, living out our culture and promoting a positive and professional attitude
• Foster teamwork by collaborating with and helping teammates, ensuring that no client falls through the cracks
• Surprise and delight each client, innovating and consistently delivering exceptional customer experiences
• Respond to client requests and questions in a timely and professional manner
• Apply for payments, send out payment reminders, and manage flight changes and seat assignments
• Coordinate concierge-related details for clients, including spa, touring, and dinner reservations
• Correspond with clients on preferences, assist with arranging surprises and welcome notes, and notify hotels of client preferences in a timely manner
• Prepare client documents and travel tips, advising on what should be printed and distributed
• Assist with distributing information to and coordinating internal and/or team needs as required
• Update daily activity, reporting, and status in our cloud-based CRM, ensuring accurate and up-to-date records
• Set schedules and manage time effectively and efficiently, prioritizing tasks and meeting deadlines
• Manage client profiles and bookings, ensuring accuracy and attention to detail
• Serve as backup travel support/main point of contact as needed in case of emergencies, providing timely and effective support
• Continuously grow in savvy and proficiency, implementing tools to heighten our remote workplace culture and improve customer experiences

Essential Qualifications

To be successful in this role, you must be a driven self-starter, positive thinker, proactive, and trustworthy. You should possess attributes of flexibility, creativity, self-discipline, strong organizational skills, and be action-oriented. Strong verbal and written communication skills are essential, as well as the ability to work independently and as part of a team.

Preferred Qualifications

While not essential, preferred qualifications include experience in the travel industry, knowledge of cloud-based CRM systems, and proficiency in tools and software used to support remote work. A high degree of autonomy and the capability of working remotely are also desirable, as well as a willingness to "roll up your sleeves" to complete a project and achieve results.

Skills and Competencies

To excel in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and teammates. You should be highly organized, able to prioritize tasks, and manage multiple projects simultaneously. Strong problem-solving skills, attention to detail, and a customer-centric approach are also essential.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Manager, you will have access to training and development opportunities, as well as the chance to work with a talented and experienced team. You will be encouraged to continuously learn and improve, staying up-to-date with industry trends and best practices.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a culture that values teamwork, creativity, and customer satisfaction. We believe in fostering a positive and supportive work environment, where our team members can thrive and grow. As a Remote Customer Service Manager, you will be part of a virtual team, working closely with colleagues and clients to deliver exceptional customer experiences.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary and benefits that reflect your experience and qualifications. You will also have access to a range of perks and benefits, including opportunities for professional development, flexible working arrangements, and a supportive and dynamic work environment.

Conclusion

If you are a motivated and experienced customer service professional, with a passion for travel and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Manager at blithequark, you will have the chance to work with a talented team, develop valuable skills, and contribute to the growth and success of our company. Don't miss out on this incredible opportunity to take your career to the next level – apply today to join our team and start creating unforgettable travel memories for our customers!