Experienced Part-time Nights/Weekends Customer Service Representative for Remote/Hybrid Environment – Delivering Exceptional Support in the Home Improvement Industry

Welcome to blithequark

At blithequark, we are revolutionizing the way home improvement businesses manage leads and customer interactions. As a leading provider of innovative solutions, we empower our clients to succeed in a competitive market. Our story began with a passion for excellence and a commitment to delivering outstanding customer experiences. Today, we are a thriving team of dedicated professionals who share a common goal: to make a positive impact on the lives of our customers and the communities we serve.

About Our Team

Our full-service contact center is the heartbeat of our operation, providing inbound and outbound support to the home improvement industry. We take pride in being the main point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their projects. Our team is built on a foundation of trust, respect, and open communication, and we are always looking for talented individuals to join our family.

Job Overview

We are seeking an enthusiastic and self-motivated Customer Service Representative to join our team on a part-time basis, working nights and weekends in a remote/hybrid environment. As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers, answering their questions, and providing exceptional support. If you are a people person with a passion for delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities

• Answer incoming calls and respond to customer requests in a timely and professional manner
• Work in a fast-paced environment, prioritizing tasks and managing multiple conversations simultaneously
• Book appointments for members with a high degree of data accuracy, ensuring seamless communication and follow-up
• Maintain excellent written and verbal communication skills, providing clear and concise information to customers
• Identify and escalate issues to supervisors, ensuring prompt resolution and minimizing customer dissatisfaction
• Adapt to changing guidelines and procedures, demonstrating flexibility and a willingness to learn
• Inform clients by explaining procedures, answering questions, and providing information, ensuring that their needs are met and exceeded
• Maintain and improve quality results by adhering to standards and guidelines, contributing to the continuous improvement of our customer service operations

Essential Qualifications

• High school graduate or G.E.D.
• Minimum of one year experience in an inbound/outbound call center or retail environment (preferred)
• Excellent oral and written communication skills, with the ability to articulate complex information in a clear and concise manner
• Ability to multitask, speaking on the phone, using the computer, and keyboard simultaneously
• Ability to type at least 25 words per minute (preferred)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check

Preferred Qualifications

• Previous experience in the home improvement industry or a related field
• Knowledge of lead management and workflow processes
• Experience with customer relationship management (CRM) software and other technology platforms
• Bi-lingual or multi-lingual skills (an asset)

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive range of benefits, including:

• Opportunity to work from home (after completing the initial onboarding and training period)
• $15,000 Life Insurance (company-paid)
• 401K plan eligibility after 1 year of service, with a company match of up to 4%
• Weekly/monthly gift card drawings and contests for meeting goals and achieving excellence
• Career learning and development programs, designed to help you grow and succeed in your role
• Casual dress code and a relaxed, professional work environment

Our Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is built on trust, respect, and open communication. Our team is passionate about delivering exceptional customer experiences, and we are always looking for ways to improve and innovate. If you are a motivated and enthusiastic individual who shares our values and is committed to excellence, we want to hear from you!

How to Apply

If you are excited about the opportunity to join our team as a Customer Service Representative, please submit your application, including your resume and a cover letter. We will contact you if you are selected for a virtual interview. Don't miss this chance to take your career to the next level and be part of a dynamic and growing team!

Equal Opportunities

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Conclusion

Thank you for considering this exciting opportunity to join our team as a Customer Service Representative. We are confident that your skills, experience, and passion for delivering exceptional customer experiences make you an ideal candidate for this role. Don't hesitate to apply and take the first step towards a rewarding and challenging career with blithequark. We look forward to hearing from you!