Experienced Social Media Customer Support Specialist – Streaming Services and Digital Engagement Expert

Introduction to blithequark

blithequark is a leading destination for passionate and engaged fan communities worldwide, curating, producing, and distributing well-known films and television series for a wide range of brands. Our portfolio includes targeted streaming services, cable networks, and film distribution labels, making us a premier player in the entertainment industry. With a strong commitment to storytelling and fan engagement, we are seeking a highly skilled and energetic Social Media Customer Support Specialist to join our consumer marketing and media team.

Job Overview

We are looking for an exceptional candidate to fill the role of Social Media Customer Support Specialist, who will be responsible for developing and optimizing customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad experience with digital marketing, client experience, and data analysis, and will be able to work closely with cross-functional teams to design and execute customer engagement initiatives.

Key Responsibilities

• Identify key product strategies and features on partner platforms to inform our owned and operated product roadmap
• Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
• Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
• Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition
• Develop and implement social media strategies to engage with customers and promote our streaming services
• Monitor and respond to customer inquiries and concerns on social media platforms
• Analyze customer feedback and provide recommendations for improving customer experience

Essential Qualifications

• Experience in the streaming services industry or a related field
• Strong analytical skills with the capacity to comprehend and apply complex data
• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Highly organized and detail-oriented
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines

Preferred Qualifications

• Experience with social media management and customer service
• Knowledge of digital marketing and customer experience principles
• Familiarity with streaming services and the entertainment industry
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team

Skills and Competencies

To be successful in this role, the candidate will need to possess a range of skills and competencies, including:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Familiarity with digital marketing and customer experience principles
• Knowledge of streaming services and the entertainment industry

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Social Media Customer Support Specialist, you will have the opportunity to work with a range of teams and develop your skills in digital marketing, customer experience, and data analysis. You will also have access to training and development programs, including workshops, webinars, and conferences, to help you stay up-to-date with the latest industry trends and best practices.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is committed to teamwork and collaboration. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package. Our company culture is built on a foundation of respect, inclusivity, and diversity, and we are committed to creating a workplace that is welcoming and supportive to all employees.

Compensation, Perks, and Benefits

blithequark offers a competitive salary and benefits package, including medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services. We also offer a range of perks, including flexible working hours, remote work options, and access to the latest technology and tools.

Conclusion

If you are a highly skilled and energetic Social Media Customer Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a strong commitment to storytelling and fan engagement, we are looking for a candidate who is passionate about digital marketing, customer experience, and data analysis. Don't miss out on this opportunity to join our team and contribute to the success of our streaming services. Apply now to become a part of the blithequark team and take your career to the next level.