Experienced Technical Specialist – Datacom and Telecom Services Support for Blithequark

Introduction to Blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology solutions. As a leader in the industry, we are committed to staying at the forefront of technological advancements and providing our customers with seamless and efficient services. Our team is dedicated to working together to achieve our goals, and we are excited to welcome a new member to our family. If you are a motivated and technically skilled individual with a passion for telecom services and datacom, we encourage you to apply for this exciting opportunity.

Job Overview

We are seeking an experienced Technical Specialist to join our Datacom team, where you will play a key role in supporting our telecom services and ensuring the smooth operation of our systems. As a Technical Specialist, you will be responsible for providing field support, investigating and resolving technical issues, and collaborating with our internal teams to implement new solutions and technologies. If you have a strong technical background, excellent problem-solving skills, and a passion for innovation, we want to hear from you.

Key Responsibilities

• Provide administration to the blithequark telecom services program, including video servers and software, video or interactive hardware installations and inventory, and implementation of video and interactive solutions across the property.
• Offer hands-on support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution.
• Provide on-site consultation to clients and ensure operational support of the experience environment to maintain SLAs and blithequark standards.
• Prepare and present metrics on uptime, usage, trends, and opportunities.
• Ensure telecom network maintains software and security compliance.
• Manage replacement and backup parts for all installations.
• Offer level 2 support to troubleshoot the break/fix of any telecom services devices followed through by Assistance NOW.
• Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video.
• Collaborate with Resort Engineering Group, FAM, OSI, and WDI.
• Assist with software patches and updates.
• Provide oversight of local delivery of consumables by vendors.
• Collaborate with other blithequark teams and service providers to deliver efficient technical solutions.
• Oversight of the device refresh and recycling programs.
• Conduct in-depth troubleshooting with field specialists.
• Manage vendor relationships.

Essential Qualifications

• 3+ years in the AV/Technology Industry.
• 3+ years of network switching and routing experience.
• Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW.
• Strong understanding of various video and audio vendor applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Networks, Splunk, Zabbix, Infoblox, etc.).
• Strong understanding and experience in enterprise video distribution support, sustainment, and implementation.
• Demonstrated ability to handle outages and blackouts.
• Strong knowledge of network security principles and industry best practices.
• Knowledge of analysis and reporting tools like Tableau, Power BI.
• Demonstrated strong organizational and time management skills.
• Able to meet deadlines and manage competing needs.
• Demonstrated strong written and verbal communication skills.
• Eagerness to learn new software applications.
• Ability to appear on Saturday or Sunday as well as nighttime as required by client and business interest.
• Self-organizing and motivated.

Preferred Qualifications

• 3+ years in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices.
• 3+ years of network switching and routing experience.

Education

A Bachelor's Degree in Computer Science, Video Technology, Information Systems, Engineering, Mathematics, Data Analysis, or other related scientific or technical discipline is desired. Alternatively, relevant certifications or equivalent work experience may be considered.

Preferred Education

Various security and network certifications are preferred.

Licenses/Training

Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.) are required.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Specialist, you will have access to a range of training and development opportunities, including vendor-related certifications and training, as well as the chance to work with cutting-edge technologies and innovative solutions. Our team is dedicated to collaboration and knowledge-sharing, and we encourage our employees to take ownership of their careers and pursue their interests and passions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about what we do, and we are committed to delivering exceptional results. We believe in fostering a culture of innovation, collaboration, and continuous learning, and we encourage our employees to think creatively and outside the box. As a Technical Specialist, you will be part of a talented and dedicated team, and you will have the opportunity to make a real impact on our business and our customers.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a range of perks and benefits. These may include:

• Remote work flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location, eliminating the need for a daily commute and allowing you to establish a comfortable workspace.
• Work-life balance: Remote work often provides better work-life balance, as it allows you to plan your work around your personal life and responsibilities.
• Competitive compensation: We offer competitive pay rates for technical specialist positions, which can vary depending on the industry and company size.
• Healthcare benefits: You may be eligible for health insurance, dental coverage, and other healthcare benefits as part of your compensation package.
• Retirement plans: We offer retirement savings plans, such as a 401(k), with employer contributions or matching.
• Paid time off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one company to another.
• Professional development: We invest in our employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
• Stock options or equity: In specific industries or startups, you may be offered stock options or equity in the company.
• Performance rewards: Depending on your role and company performance, you may be eligible for performance-based rewards or incentives.
• Remote work equipment: We provide the necessary equipment (e.g., computer, internet reimbursement, ergonomic chair) to ensure you have a functional workspace setup.
• Flexible hours: Depending on the company's policies, you may have the flexibility to set your own working hours reasonably.
• Employee assistance programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and work-related issues.
• Employee discounts: Some companies offer discounts on their products or services to their employees.
• Employee benefits: Although you're working remotely, some companies still provide commuter benefits like public transportation or parking sponsorships.
• Wellness programs: Wellness programs can include gym memberships, fitness classes, or wellness challenges to promote employee well-being.
• Remote team building: Companies may organize virtual team-building activities or provide tools for remote employees to stay connected and engaged with their colleagues.

Conclusion

If you are a motivated and technically skilled individual with a passion for telecom services and datacom, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Technical Specialist, you will have the chance to work with cutting-edge technologies, collaborate with a talented and dedicated team, and make a real impact on our business and our customers. Don't miss out on this opportunity to take your career to the next level and apply today!