Experienced Customer Support Specialist – Live Chat and Technical Issue Resolution for Veterinary Professionals at blithequark

Welcome to blithequark

At blithequark, we are revolutionizing the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will engage with our vibrant community of veterinary professionals, providing them with exceptional support and guidance as they navigate our platform. Your primary responsibility will be to ensure a positive and delightful day-to-day experience for every user, addressing their inquiries, troubleshooting issues, and working collaboratively with cross-functional teams to evolve our platform.

Key Responsibilities

• Respond to user inquiries via live chat, email, and phone in a timely and professional manner, providing accurate and helpful solutions to their problems
• Troubleshoot issues quickly and effectively, explaining complex scenarios and solutions in a clear and concise manner
• Handle various daily and weekly administrative responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Collaborate with our engineering, partner, and corporate teams to provide valuable insights and recommendations for enhancing our tools and features
• Work with vendor and industry partners to streamline communication and alerts between systems, ensuring seamless integration and support
• Contribute to the development and expansion of our support processes, streamlining workflows and improving overall efficiency

Essential Qualifications

• 1 year of relevant, customer-facing work experience, preferably in a support or service-oriented role
• 2-year Associate's degree or 4-year College degree, or equivalent experience
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and solutions clearly and concisely
• Experience with chat support or other customer-facing platforms is strongly preferred
• Patient and compassionate, with a strong ability to handle difficult situations and provide empathetic support
• Able to adapt quickly to changing priorities and manage multiple concurrent responsibilities
• A strong desire to learn and help our customers succeed, with a positive attitude and a team-oriented mentality

Preferred Qualifications

• Tech or start-up work experience, with a strong understanding of innovative technologies and platforms
• Experience working in a fast-paced, dynamic environment, with a proven ability to thrive in a rapidly changing landscape
• Knowledge of the animal health industry or veterinary profession, with a passion for supporting the critical work of veterinarians and veterinary professionals

Career Growth and Development

At blithequark, we are committed to providing our team members with opportunities for growth and development, both personally and professionally. As a Chat Support Associate, you will have the chance to work with a talented and dedicated team, learning from experienced professionals and contributing to the evolution of our platform. We offer a range of training and development programs, designed to help you build your skills and advance your career.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, collaboration, and mutual respect. We believe in fostering a positive and inclusive work environment, where every team member feels valued and supported. As a remote-first company, we offer flexible working arrangements, allowing you to work from anywhere in the USA. Our team is passionate about making a difference in the animal health industry, and we are committed to creating a workplace that is free from discrimination, harassment, and retaliation.

Compensation and Benefits

We offer a competitive compensation package, including:

• 100% remote work arrangement within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office setup
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

How to Apply

If you are a motivated and passionate individual, with a strong desire to make a difference in the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers page. We look forward to hearing from you and exploring how you can contribute to our mission.

Important Notice

We want to ensure that all job seekers are aware of the potential for scams and fraudulent activity in the job market. Please be cautious of any job postings or communications that seem suspicious or unrealistic. Our job listings are exclusively available on our official careers page, LinkedIn, BuiltIn, and Indeed. We will never request sensitive personal or financial information from you during the application process. If you have any concerns or suspicions, please report them to our recruiting department immediately.

Diversity and Inclusion

blithequark is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation, and we strive to create a culture that values and respects the contributions of all team members.