Experienced Customer Care Agent – Live Chat and Phone Support Specialist for Dynamic Online Retailer

Welcome to blithequark

blithequark is the fastest growing online retailer in its industry, and we are currently seeking highly motivated and team-oriented Customer Care Agents to join our dynamic team in Selinsgrove, Pennsylvania. Our office is a vibrant, positive environment filled with friendly and like-minded individuals who are passionate about delivering exceptional customer experiences. At blithequark, we strive to create a work environment that is not only productive but also fun, recognizing that our team members are the backbone of our success.

About the Role

We are looking for talented and enthusiastic Customer Care Agents who can provide top-notch support to our customers via phone, live chat, and email. As a key member of our customer care team, you will have the opportunity to make a real difference in the lives of our customers, creating raving fans and driving business growth through exceptional service. If you are a highly motivated, flexible, and adventurous individual who is always looking for new challenges and opportunities to learn and grow, we want to hear from you.

Key Responsibilities

• Provide exceptional customer service to our clients via phone, live chat, and email, responding to inquiries, resolving issues, and addressing concerns in a timely and professional manner
• Work independently to solve unique problems and think outside the box to come up with innovative solutions that meet the needs of our customers and drive business success
• Collaborate with other team members to achieve shared goals and objectives, contributing to a positive and supportive team environment
• Stay up-to-date with product knowledge and industry trends, making recommendations and suggestions to customers and internal stakeholders as needed
• Participate in ongoing training and development programs to enhance skills and knowledge, staying ahead of the curve in a rapidly changing industry

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of experience in customer service, sales, or a related field, with a proven track record of success
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively

Preferred Qualifications

• Experience working in a call center or customer service environment, with knowledge of CRM software and other customer service tools
• Strong technical skills, with experience using live chat software, email management tools, and other digital platforms
• Knowledge of the lighting industry or a related field, with a passion for learning and staying up-to-date with industry trends
• Experience working in a team-oriented environment, with a strong focus on collaboration and mutual support

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication skills, with the ability to communicate effectively with customers, internal stakeholders, and other team members
• Strong problem-solving skills, with the ability to think critically and outside the box to resolve complex issues
• Ability to work independently, with a strong focus on self-motivation and personal responsibility
• Strong technical skills, with experience using digital platforms and software applications
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members, providing ongoing training and development programs to enhance skills and knowledge. As a Customer Care Agent, you will have the opportunity to learn and grow with our company, developing new skills and competencies that will serve you well throughout your career. With a strong focus on internal promotion and career advancement, we offer a range of opportunities for professional growth and development, including:

• On-the-job training and coaching, with a focus on developing skills and competencies
• Ongoing education and development programs, including workshops, webinars, and online courses
• Opportunities for internal promotion and career advancement, with a focus on recognizing and rewarding outstanding performance
• A supportive and collaborative work environment, with a strong focus on teamwork and mutual support

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our office is a vibrant and dynamic space, filled with friendly and like-minded individuals who are passionate about delivering exceptional customer experiences. With a range of perks and benefits, including flexible scheduling, quarterly bonuses, and commissions on product sales, we offer a competitive and rewarding work environment that recognizes and rewards outstanding performance.

Compensation, Perks, and Benefits

We offer a range of compensation, perks, and benefits, including:

• Competitive hourly rate, with a starting rate of $16.00/hr and a $1/hour increase after 60-day provisional period
• Quarterly bonuses, with opportunities to earn additional income based on performance
• Commissions on product sales, with opportunities to earn additional income based on sales performance
• Flexible scheduling, with a range of full-time schedules available during our customer service hours
• Ongoing training and development programs, with a focus on enhancing skills and knowledge

Conclusion

If you are a highly motivated, flexible, and adventurous individual who is passionate about delivering exceptional customer experiences, we want to hear from you. As a Customer Care Agent at blithequark, you will have the opportunity to make a real difference in the lives of our customers, creating raving fans and driving business growth through exceptional service. With a range of perks and benefits, including flexible scheduling, quarterly bonuses, and commissions on product sales, we offer a competitive and rewarding work environment that recognizes and rewards outstanding performance. Apply today to join our dynamic team and take the first step towards an exciting and rewarding career with blithequark.