Experienced Technical Content Designer for Customer Service and Global Support Experience Development

Introduction to blithequark

blithequark is one of the world's leading entertainment services, with a global presence that spans over 190 countries and boasts 278 million paid memberships. Our members enjoy a vast array of TV series, films, and games across various genres and languages, with the freedom to play, pause, and resume watching at their convenience. At blithequark, we are committed to shaping the future of global entertainment, driven by the belief that there is a better way to watch. Our Global Customer Service (CS) organization is dedicated to providing exceptional interactions with our subscribers worldwide, with a focus on excellence, simplicity, and getting our members back to streaming.

The Role of a Technical Content Designer

We are seeking a talented Technical Content Designer with a strong technical background to join our Customer Service Content Strategy team. As a key member of this team, you will play a crucial role in improving the support experience for our members and customer service agents. Your primary responsibility will be to create and manage content for the blithequark Help Center and internal customer service knowledge base, ensuring that customers and agents have access to the information they need to enjoy our services and features. You will work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to achieve this goal.

Key Responsibilities

• Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting
• Create and edit Customer Service content, such as Help Center and internal knowledge base articles, customer service emails, and other support materials
• Ensure consistent content style, tone, and format that meet the evolving expectations of a global audience
• Partner closely with support operations, localization, legal, product design, and engineering teams to achieve our goals
• Create, maintain, and update style guides and editorial training to ensure consistency and quality
• Leverage multiple data sources to provide data-driven analysis and content recommendations that inform our content strategy

Qualifications and Requirements

To be successful in this role, you will need to possess a combination of technical, writing, and project management skills. The essential qualifications for this position include:

• A BS/BA degree in a relevant field
• 5+ years of relevant experience in technical writing, content design, or a related field
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, with a focus on writing for customer service organizations or highly technical environments for a consumer audience
• Experience writing for different platforms, such as computer, mobile, or TV
• Experience with information architecture and content management systems

In addition to these essential qualifications, we are looking for candidates who possess certain desired qualities, including:

• Independence and self-motivation, with the ability to work effectively in a fast-paced environment
• Innovative thinking and a curious approach to problem-solving
• Action-oriented and driven, with a strong focus on delivering results
• Superior communication skills, including storytelling and the ability to build strong relationships
• Highly adaptable, with the ability to thrive in a rapidly changing environment

Career Growth and Development Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Technical Content Designer, you will have the chance to work on complex and challenging projects, develop your skills and expertise, and contribute to the success of our Customer Service Content Strategy team. You will also have access to a range of training and development programs, including workshops, conferences, and online courses, to help you stay up-to-date with the latest trends and best practices in technical writing and content design.

Work Environment and Company Culture

blithequark is a unique and dynamic company, with a culture that values innovation, creativity, and collaboration. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and grow. Our company culture is built on a set of values that include:

• A passion for innovation and excellence
• A commitment to diversity, equity, and inclusion
• A focus on collaboration and teamwork
• A emphasis on continuous learning and growth
• A dedication to making a positive impact on our members and the wider community

Compensation and Benefits

At blithequark, we offer a competitive compensation package that includes an annual salary, stock options, and a range of benefits. Our compensation structure is designed to recognize and reward individual contributions, with a focus on providing a fair and equitable salary range for each role. The salary range for this position is $50,000 - $190,000, depending on experience and qualifications. In addition to our competitive salary, we offer a range of benefits, including:

• Comprehensive health plans and mental health support
• A 401(k) retirement plan with employer match
• Stock option program
• Disability programs and health savings accounts
• Family-forming benefits and life and serious injury benefits
• Paid leave of absence programs and flexible time off

Conclusion

If you are a talented and experienced Technical Content Designer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a member of our Customer Service Content Strategy team, you will have the chance to make a real impact on our members and contribute to the success of our company. With our commitment to innovation, diversity, and inclusion, we offer a unique and dynamic work environment that is empowering, supportive, and fun. Don't miss out on this opportunity to join our team and help shape the future of global entertainment.

Apply now to become a part of the blithequark team and take your career to the next level!