Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at Blithequark

Introduction to Blithequark and the World of Remote Customer Service

Imagine a career where you can explore a world of possibilities, both at work and during your free time. At blithequark, we offer a unique opportunity to join our dynamic team and embark on a journey that will take you to new heights. As a Remote Customer Service Coordinator, you will be the face of our company, interacting with clients in a courteous, efficient, pleasant, and professional manner. Our team is dedicated to providing exceptional support to our customers, and we are looking for talented individuals like you to join our ranks.

Why You Will Love This Job

As a Remote Customer Service Coordinator at blithequark, you will have the opportunity to work with a diverse range of clients, providing support and assistance with air travel and freight services. You will be the first point of contact for our customers, and your excellent communication skills and friendly demeanor will make all the difference in ensuring a positive experience. Our team is passionate about delivering exceptional customer service, and we are looking for individuals who share our commitment to excellence.

Key Responsibilities

• Promote and sell air journeys to the traveling public or freight forwarders
• Provide assistance with passenger check-in and load acceptance
• Interpret authority's guidelines and requirements for domestic and international journeys or shipment shipments
• Meet and dispatch planes within set-up times
• Provide assistance to troubled passengers and clients
• Protect company properties and revenue
• Ensure a safe journey for our customers
• Possess the physical capability and dexterity to apply motor skills to perform various job-related duties
• Use organizational skills to perform multiple tasks within a limited time period
• Be self-motivated and require minimal supervision
• Respond and assist during safety and emergency situations
• Follow internal/external regulations and procedures
• May be required to drive and operate air stairs to enplane and deplane passengers
• Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions, including air-to-ground communication as well as Tower functions

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• High school diploma or GED
• Read, write, fluently speak, and understand the English language
• Bilingual language skills are required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer service or a related field
• Knowledge of air travel and freight services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and attention to detail

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Self-motivation and ability to work with minimal supervision
• Strong organizational skills and ability to perform multiple tasks within a limited time period
• Ability to respond and assist during safety and emergency situations

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Coordinator, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to ensure you have the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback to help you develop and improve your skills
• Opportunities for career advancement and professional growth
• Access to a range of online courses and training programs to help you develop new skills and knowledge

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and supportive work environment. As a Remote Customer Service Coordinator, you will be part of a team that values diversity, inclusion, and respect, and you will have the opportunity to make a real difference in the lives of our customers.

Compensation, Perks, and Benefits

As a Remote Customer Service Coordinator at blithequark, you will be eligible for a range of benefits, including:

• Competitive salary of $20/hour
• Comprehensive health benefits, including medical, dental, and vision coverage
• 401(k) program with company matching contributions
• Opportunities for career advancement and professional growth
• Access to a range of online courses and training programs to help you develop new skills and knowledge
• Travel perks, including discounts on air travel and hotels
• Wellness programs, including access to fitness classes and healthy living resources

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Remote Customer Service Coordinator role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and knowledge in a dynamic and supportive work environment. Don't miss out on this exciting opportunity – apply today and take the first step towards a rewarding and challenging career with blithequark!