**Regional Customer Support Specialist – Oncology Division at blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of medical professionals, patients, and their families? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Regional Customer Support Specialist in our Oncology division. **About blithequark** blithequark is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our mission is to make personalized genetic testing and diagnostics part of the standard of care, enabling earlier and more targeted interventions that lead to longer, healthier lives. With a team of highly dedicated professionals from world-class institutions, we're committed to pushing the boundaries of genetic disease management and making a lasting impact on the lives of our patients. **Your Role** As a Regional Customer Support Specialist, you will be the primary point of contact for our customers, including medical professionals, patients, and internal stakeholders. Your primary responsibilities will include: * Responding promptly to internal and external customer inquiries, ensuring timely resolution of issues and maintaining a high level of customer satisfaction * Serving as the lead contact for accounts, documenting all interactions, communications, actions taken, and follow-ups * Building rapport with accounts, patients, and sales teams to resolve missing information in a timely manner, ensuring timely turnaround times (TAT) are met * Communicating delays and cancellations to customers and facilitating redraws of samples as needed * Dealing directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues, communicating clearly and logically the root cause of the issue and the resolution * Familiarity with all oncology tests performed by blithequark, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers * Special projects and other duties may be assigned to meet business needs * Maintaining a current status on blithequark training requirements **Qualifications** * Two-year degree and/or 2-5 years of related experience, undergraduate degree preferred * Skilled specialist, completes tasks in a resourceful and efficient manner * Advanced professional growth education * Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training, and security training as soon as possible but not later than the first 30 days of hire **Knowledge, Skills, and Abilities** * Excellence in de-escalating customer behavior * Excellent organizational skills and ability to balance multiple client needs and internal stakeholders * Problem analysis and problem-solving skills * Adaptability to change and self-starter * Knowledge of customer service principles and practices * Experience in both phone and written customer support * Knowledge of administrative procedures and protocols * Knowledge of numeric, oral, and written language applications * Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar * Excellence in attention to detail and critical thinking * Adaptability to change and self-starter * Ability to maintain professionalism during highly escalated situations **Preferred Skills and Experience** * Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud-based call center functionalities * Problem analysis and problem-solving * Data collection and maintenance * Bilingual is a plus **Our Opportunity** As a Regional Customer Support Specialist at blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of our patients. You'll be challenged to think critically and creatively, and you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. **What We Offer** * Competitive Benefits: Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents * Employee Referral Program: Generous incentives for referring qualified candidates * Professional Growth Opportunities: Training and development programs to help you grow and succeed in your career * Diverse and Inclusive Workplace: A culture that values diversity, equity, and inclusion, and provides opportunities for growth and development for all employees * Flexible Work Arrangements: Opportunities for remote work and flexible scheduling to support work-life balance **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of our patients, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace environment that is inclusive, respectful, and free from discrimination. We welcome applications from candidates of all backgrounds, experiences, abilities, and perspectives. **Notice to California Residents** Please be advised that blithequark will reach out to candidates with a @blithequark.com email domain ONLY. Email communications from all other domain names are not from blithequark or its employees and are fraudulent. blithequark does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. blithequark takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: * BBB announcement on job scams * FBI Cyber Crime resource page Apply Job! Apply for this job