**Experienced Live Chat Customer Service Advisor – Delivering Exceptional Support to blithequark Customers**

Are you a customer service enthusiast with a passion for delivering exceptional support to customers through live chat? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Live Chat Customer Service Advisor. As a key member of our customer service team, you will play a vital role in providing timely, accurate, and personalized support to our customers, ensuring their satisfaction and loyalty to blithequark. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and organizations to achieve their full potential. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive business growth through our cutting-edge products and services. As a customer-centric organization, we prioritize building trust, understanding, and empathy with our customers, and we're committed to creating a work environment that values diversity, inclusivity, and continuous learning. **Key Responsibilities** As an Experienced Live Chat Customer Service Advisor at blithequark, you will be responsible for: * Resolving end-user inquiries through live chat and web-based interactions, utilizing multiple technologies to provide timely and effective support * Providing complete and accurate information to customers on every live chat interaction, researching account activity and notes promptly and efficiently * Handling and resolving situations with customers in a timely and effective manner, escalating issues when necessary * Assisting management with special projects relating to customer service, contributing to process improvements and quality enhancements * Responding to all inbound chats and assisting management for the entire shift, with the exception of assigned break times * Handling multiple job tasks at one time, prioritizing tasks and managing time effectively to meet customer needs and expectations **Requirements** To succeed as an Experienced Live Chat Customer Service Advisor at blithequark, you will need to possess: * A minimum of 3 months of live chat experience, with a proven track record of delivering exceptional customer service * The ability to pass a typing speed test and type 50 WPM, with strong keyboarding skills and accuracy * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * The ability to sit and work at a desk and on the computer for extended periods of time, maintaining a quiet, distraction-free work environment * The ability to take inbound (voice) phone calls in a conversation-heavy environment, with strong communication and interpersonal skills * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * A High School diploma or GED, with a strong foundation in communication, customer service, and problem-solving * The ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficiency with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills **Essential Skills and Competencies** To excel as an Experienced Live Chat Customer Service Advisor at blithequark, you will need to possess: * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions * Strong typing skills, with the ability to type 50 WPM or higher * Proficiency in multiple software applications, including Microsoft Office and Google Suite * Ability to work in a fast-paced, dynamic environment, prioritizing tasks and managing time effectively * Strong attention to detail, with the ability to maintain accuracy and quality in all interactions * Ability to work collaboratively as part of a team, providing support and assistance to colleagues as needed **Career Growth Opportunities and Learning Benefits** As an Experienced Live Chat Customer Service Advisor at blithequark, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and online courses * Mentorship and coaching from experienced customer service professionals * Opportunities for career advancement and professional growth, with a clear path for promotion and development * A dynamic and supportive work environment, with a focus on teamwork, collaboration, and continuous learning **Work Environment and Company Culture** At blithequark, we prioritize creating a work environment that values diversity, inclusivity, and continuous learning. Our company culture is built on the principles of: * Customer-centricity: We prioritize building trust, understanding, and empathy with our customers, and we're committed to delivering exceptional customer experiences. * Collaboration: We believe in working together as a team, sharing knowledge, and supporting each other to achieve our goals. * Innovation: We encourage creativity, experimentation, and innovation, with a focus on developing new solutions and services that meet the evolving needs of our customers. * Continuous learning: We prioritize ongoing training and development, with a focus on building skills, knowledge, and expertise in our team members. **Compensation, Perks, and Benefits** As an Experienced Live Chat Customer Service Advisor at blithequark, you will receive: * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off * Opportunities for career advancement and professional growth, with a clear path for promotion and development * Ongoing training and development opportunities, including workshops, webinars, and online courses * A dynamic and supportive work environment, with a focus on teamwork, collaboration, and continuous learning * Access to a range of employee perks and benefits, including discounts on blithequark products and services, and access to exclusive employee events and activities **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional support to customers through live chat, we invite you to apply for the Experienced Live Chat Customer Service Advisor role at blithequark. Please submit your application, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job