**Experienced Customer Care Representative – Live Chat Support for blithequark**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking highly motivated and adventurous Customer Care Representatives to join our team of dedicated professionals who are committed to making a lasting impact on our customers' lives. **About blithequark** blithequark is a rapidly growing online retailer that's revolutionizing the way people shop for lighting solutions. Our mission is to provide an unparalleled customer experience that exceeds expectations and leaves a lasting impression. We're not just a company – we're a community of passionate individuals who are driven by a shared vision of making a difference in the lives of our customers. **Our Culture** At blithequark, we believe that a positive and supportive work environment is the key to unlocking our team members' full potential. Our office is a vibrant and dynamic space where creativity flows freely, and collaboration is encouraged. We're a team-oriented organization that values open communication, empathy, and a willingness to learn and grow. Whether you're a seasoned professional or just starting your career, we offer a supportive and inclusive environment that will help you thrive. **Job Summary** As a Customer Care Representative at blithequark, you'll be the face of our company, interacting with customers through live chat, phone, and email to provide exceptional support and resolve issues in a timely and professional manner. You'll have the opportunity to work independently, think creatively, and develop new skills to drive business growth and customer satisfaction. **Key Responsibilities:** * Provide exceptional customer service through live chat, phone, and email, responding to customer inquiries and resolving issues in a timely and professional manner * Work collaboratively with cross-functional teams to resolve complex customer issues and improve overall customer experience * Develop and maintain a deep understanding of blithequark's products and services to provide accurate and informed support to customers * Utilize problem-solving skills to resolve customer complaints and concerns in a fair and timely manner * Stay up-to-date with product knowledge and industry trends to provide expert advice and recommendations to customers * Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and sales performance * Participate in ongoing training and development programs to enhance skills and knowledge * Collaborate with colleagues to identify opportunities for process improvements and implement changes to enhance customer experience **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced environment and adapt to changing priorities and deadlines * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously **Preferred Qualifications:** * Experience working in a live chat or customer service environment * Knowledge of lighting industry products and services * Experience with sales and upselling/cross-selling techniques * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Proficiency in Microsoft Office and Google Suite * Strong customer service skills, with a focus on empathy and understanding * Ability to think creatively and develop innovative solutions to customer issues **Career Growth Opportunities and Learning Benefits:** * Ongoing training and development programs to enhance skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment that encourages learning and development * Access to industry-leading tools and technologies to enhance productivity and efficiency * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture:** * blithequark is a team-oriented organization that values open communication, empathy, and a willingness to learn and grow * Our office is a vibrant and dynamic space where creativity flows freely, and collaboration is encouraged * We offer a flexible and supportive work environment that allows team members to thrive and reach their full potential * We're committed to making a positive impact on our customers' lives and the communities we serve **Compensation, Perks, and Benefits:** * Competitive hourly rate of $16.00, with a $1/hour increase after 60-day provisional period * Quarterly bonus and commissions on product sales * Flexible full-time schedules available during customer service hours of 8 am – 6 pm, Monday through Friday * Ongoing training and development programs to enhance skills and knowledge * Collaborative and supportive work environment that encourages learning and development * Recognition and rewards for outstanding performance and contributions to the team **How to Apply:** If you're a motivated and adventurous individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to making a lasting impact on our customers' lives. Apply for this job