**Experienced Customer Service Representative (Remote) – Veterinary Industry Expert**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, people-first environment? Do you have a strong background in the veterinary industry and a knack for building strong relationships with customers and colleagues alike? If so, we invite you to join blithequark, a leading partner in the veterinary industry, as an Experienced Customer Service Representative (Remote). At blithequark, we pride ourselves on being a partner that cares about your success. Our talented team members embody our people-first, always advancing, and results-driven culture, and we're committed to providing a motivating environment where professional growth abounds. We value the diverse talents and experiences our employees bring to the table, and we believe that they build a stronger and more successful organization. **Job Summary** As an Experienced Customer Service Representative (Remote), you will play a critical role in assisting internal and external customers, as well as sales representatives, with order entry, quotes, returns, and other customer transactions. This position is remote, but we prefer candidates who live in the Eastern or Central time zone. You will be responsible for accurately processing customer transactions, maintaining accurate customer and territory records, and providing impeccable customer service and sales support. **Essential Functions** To excel in this role, you must be able to perform the following essential functions with or without reasonable accommodation: ### Administrative * Accurately process and ensure accuracy of customer transactions in order entry systems, such as orders, quotes, returns, etc. * Maintain accurate customer and territory records, facility records, and document all customer interaction. * Generate reports to track customer activity and identify areas for improvement. * Monitor scheduled shipment dates to ensure timely delivery and communicate any issues to customers and internal stakeholders. * Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies. * Gain understanding of and adhere to Accounts Receivables policies and practices. * Verify price and terms in accordance with standard procedures and customer profitability profiles. * Multitask and work within multiple computer systems and communication platforms simultaneously. * Maintain a current knowledge of company products, policies, and procedures. ### Customer Support * Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners. * Provide impeccable customer service and sales support; respond to customer queries, answer questions, and solve problems in a timely fashion. * Communicate any pertinent information received from customers to the outside sales representative or appropriate management. * Identify customer requirements and expectations in order to recommend specific products and/or solutions. * The Customer Service Representative may perform other duties as assigned. ### Additional Functions * May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services. **Job Qualifications** To be successful in this role, you must possess the following qualifications: ### Required Qualifications * High School Degree or equivalent * Experience within the veterinary industry * Exceptional customer service and organizational skills * Accuracy and strong attention to detail * Effective verbal, written, and interpersonal communication skills * General computer proficiency, including knowledge of MS Office ### Preferred Qualifications * Credentialed Veterinary Technician * Associate's Degree or equivalent combination of education and experience * Proficiency in SAP or related ERP **Working Conditions** This role requires: * Operating a computer or other office devices for the majority of the workday * May occasionally need to move packages up to 10 pounds, such as office supplies or equipment * Must be able to communicate with others in person, over the phone, and in writing * Must be able to understand and effectively exchange accurate information with others, such as coworkers, customers, and vendors * Must be able to read and interpret various electronic and written documents. **Travel and On-Call** This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity. **What's In It For You** We offer a comprehensive benefits package, unique incentive programs, and rewards for our eligible employees, including: * Full Medical, Dental, and Vision benefits and an integrated Wellness Program * 401(k) Match Retirement Savings Plan * Employee Stock Purchase Plan (ESPP) * Paid Time Off (PTO) * Holiday Pay & Floating Holidays * Volunteer Time Off (VTO) * Educational Assistance Program (Tuition Reimbursement) * Full Paid Parental and Adoption Leave * LifeWorks (Employee Assistance Program) * Patterson Perks Program **Compensation** The potential compensation range for this role is $15.43 - $19.09. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. **EEO Statement** At blithequark, we promote a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. **Join Our Team** If you're passionate about delivering exceptional customer experiences and working in a dynamic, people-first environment, we invite you to join blithequark as an Experienced Customer Service Representative (Remote). Apply now and take the first step towards a rewarding career with our team! Apply for this job