**Experienced Customer Service Representative – Work from Home Opportunity with blithequark**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative, working from the comfort of your own home. As a key member of our Caremark Member Operations division, you will play a vital role in transforming the healthcare experience for millions of plan members. **About blithequark** At blithequark, we are dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. With a commitment to innovation and customer-centricity, we strive to make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to deliver solutions. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. Our comprehensive training program will equip you with the necessary skills and knowledge to excel in this role. **Key Responsibilities:** * Assist members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and answer questions regarding plan benefits and options * Provide solutions to help simplify the healthcare experience for members * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Participate in ongoing training and development to stay up-to-date on plan benefits and options * Collaborate with colleagues to ensure seamless service delivery **Essential Qualifications:** * 1 year experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience **Preferred Qualifications:** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Work from Home Opportunity:** As a Work from Home (WFH) Customer Service Representative, you will have the flexibility to work from the comfort of your own home. To be eligible for this opportunity, you must: * Maintain your own internet with approved speed requirements * Have a secure workspace free from distractions * Successfully complete our comprehensive training program * Adhere to HIPAA and governmental compliance requirements **Training and Development:** Our comprehensive training program is designed to equip you with the necessary skills and knowledge to excel in this role. The program includes: * Onsite training of a minimum of 6 weeks * Hands-on learning experiences * Self-paced modules * Leadership engagement from day 1 * Ongoing training and development to stay up-to-date on plan benefits and options **Schedule Options:** We offer flexible schedule options to accommodate your needs, including: * Full-time schedules ranging from 30-40 hours per week * Days off and hours may vary based on business needs * Ability to adjust scheduled working hours to meet the variability of call volume **Benefits and Perks:** As a valued member of our team, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) retirement savings plan * Employee Stock Purchase Plan * Fully-paid term life insurance plan * Short-term and long-term disability benefits * Well-being programs * Education assistance * Free development courses * CVS store discount * Discount programs with participating partners * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year **Pay Range:** The typical pay range for this role is $17.00 - $28.45 per hour, depending on experience, education, and other relevant factors. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Our application process is simple: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join blithequark as an Experienced Customer Service Representative, working from the comfort of your own home. Apply today and take the first step towards a rewarding career in healthcare! Apply for this job