Remote Inbound Retention Sales Specialist – High‑Earning Work‑From‑Home Role with Dish Network
Why Join DISH Network? – A Visionary Leader in Entertainment & Connectivity
DISH Network is not just a Fortune 200 company; it is a catalyst that reshapes how millions of households around the world experience television, streaming, and mobile connectivity. With annual revenues surpassing $17 billion, DISH has built a reputation for pioneering satellite technology, innovative streaming services such as Sling TV, and a rapidly expanding portfolio of mobile solutions through Boost Mobile. Our culture celebrates bold ideas, relentless customer focus, and a commitment to diversity and inclusion—where every voice is heard, respected, and empowered to drive change.
Joining our award‑winning Inside Sales and Customer Retention team means you’ll be at the forefront of an industry that blends cutting‑edge technology with compelling storytelling. As a Remote Inbound Retention Sales Specialist, you’ll help existing customers discover newer, richer experiences while also welcoming new members into the DISH family—all from the comfort of your own home office.
Position Overview – Remote Inbound Retention Sales Specialist
This full‑time, work‑from‑home opportunity is designed for self‑motivated, results‑driven professionals who thrive in a consultative sales environment. You will handle inbound calls from both prospective and current DISH customers, presenting tailored solutions that address their entertainment, streaming, and mobile needs. No cold‑calling—only high‑intent conversations that allow you to showcase DISH’s value proposition.
Key Responsibilities
- Engage Prospects & Existing Customers: Answer inbound inquiries, listen actively, and uncover each caller’s unique preferences, pain points, and budget constraints.
- Present Tailored Solutions: Demonstrate deep knowledge of DISH products—including satellite TV packages, Sling TV, Boost Mobile, and accessory bundles—to craft customized offers that align with the customer’s lifestyle.
- Drive Revenue Through Retention & Upsell: Secure new subscriptions, upgrade existing plans, and cross‑sell complementary services, all while striving to meet or exceed individual sales targets.
- Maintain Accurate Records: Capture detailed call notes, update customer profiles, and log transaction data in DISH’s CRM system with precision and confidentiality.
- Provide Exceptional Customer Service: Resolve billing questions, troubleshoot technical issues, and ensure a seamless post‑sale experience, fostering long‑term loyalty.
- Collaborate with Team & Leadership: Share best practices, participate in daily huddles, and contribute to continuous improvement initiatives that elevate overall team performance.
- Meet Performance Metrics: Track key performance indicators such as call handle time, conversion rate, average order value, and customer satisfaction scores.
Essential Qualifications – What You Need to Succeed
- Education: High school diploma or GED required; associate’s or bachelor’s degree strongly preferred, especially in communications, business, or related fields.
- Experience: Minimum of 1‑2 years in inbound sales, customer service, or a related client‑facing role. Experience with subscription‑based products or telecommunications is a distinct advantage.
- Communication Skills: Excellent verbal and written abilities, with a clear, confident, and empathetic speaking style.
- Technology Proficiency: Comfortable navigating multiple software platforms simultaneously (CRM, web browsers, ticketing systems). Must possess a reliable computer and a high‑speed internet connection meeting DISH’s specifications (minimum 25 Mbps download, 2 Mbps upload, wired Ethernet connection).
- Personal Attributes: Resilient, goal‑oriented, and adaptable; able to handle rejection positively and bounce back quickly.
- Eligibility: Must pass a pre‑employment background screening, which may include a drug test, DMV check, and verification of work‑authorization.
Preferred Qualifications – What Sets Top Performers Apart
- College degree in Business Administration, Marketing, or a related discipline.
- Previous experience selling entertainment, streaming, or mobile services.
- Demonstrated track record of exceeding sales quotas or achieving high customer satisfaction scores.
- Familiarity with DISC or other sales methodology frameworks.
- Certifications such as Certified Inside Sales Professional (CISP) or similar.
Core Skills & Competencies
- Consultative Selling: Ability to ask probing questions, actively listen, and recommend solutions that add genuine value.
- Time Management: Efficiently prioritize tasks, manage call volume, and adhere to schedule without compromising quality.
- Problem‑Solving: Quickly diagnose issues, develop practical solutions, and turn challenges into opportunities for upsell.
- Data‑Driven Decision Making: Use metrics and analytics to refine approach and improve conversion rates.
- Team Collaboration: Share insights, mentor peers, and contribute to a supportive, high‑energy virtual environment.
- Tech‑Savvy: Comfort with laptops, headsets, and remote desktop tools; ability to troubleshoot basic connectivity problems.
Compensation & Benefits – A Total Rewards Package Designed for Your Success
Base Salary & Uncapped Commission: The role offers a competitive hourly base (ranging from $15.00 to $18.50 depending on location) plus uncapped commission, targeting an annual earnings potential of $64,000. High performers regularly surpass the six‑figure mark.
Comprehensive Benefits Include:
- Medical, dental, and vision coverage with multiple plan options.
- Paid time off (PTO) accruals, holiday pay, and flexible scheduling, including weekend and holiday shifts.
- 401(k) plan with company match, Employee Stock Purchase Plan (ESPP), and tuition reimbursement for continued education.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to manage out‑of‑pocket expenses.
- Company‑provided DISH TV service for your home, plus highly discounted Sling TV and Boost Mobile plans.
- Robust rewards & recognition program featuring branded apparel, high‑value prizes, exclusive events, and all‑expenses‑paid travel experiences.
- Opportunities for rapid promotion—two potential upward moves within the first year, each accompanied by a title change and salary increase.
- Ongoing professional development through paid training, webinars, and mentorship programs.
Career Growth & Development – Your Path to Leadership
DISH is committed to internal mobility. As a Remote Inbound Retention Sales Specialist, you will build a solid foundation in consultative selling, customer relationship management, and data analytics—all critical competencies for higher‑level positions such as Senior Account Executive, Sales Team Lead, or even Regional Sales Manager.
Our learning ecosystem includes:
- Structured onboarding and product certification programs.
- Monthly skill‑building workshops on advanced negotiation, digital marketing, and customer experience design.
- Access to an internal knowledge hub with recordings, guides, and best‑practice case studies.
- Mentorship pairing with seasoned sales leaders who provide personalized coaching and career advice.
Work‑From‑Home Environment – Professional Setup, Flexible Lifestyle
Because you’ll be operating from your own dedicated home office, DISH expects you to maintain a workspace that meets specific technical criteria:
- Stable cable, DSL, or fiber internet connection (minimum 25 Mbps download, 2 Mbps upload) with 99 % uptime.
- Wired Ethernet connection directly from the modem to your PC—Wi‑Fi is not supported for this role.
- Quiet, distraction‑free area where you can focus on delivering premium customer experiences.
- Standard computer configuration (Windows or macOS) with up‑to‑date antivirus software.
All equipment and internet costs are the responsibility of the employee unless otherwise required by law. DISH provides a detailed checklist and optional technology stipend for qualifying applicants in certain states.
Company Culture – Inclusive, Energetic, and Innovation‑Driven
At DISH, we celebrate diversity and foster an inclusive workplace where every employee can thrive:
- Community & Belonging: Employee resource groups (ERGs) for multicultural, LGBTQ+, veterans, and more, encouraging networking and shared experiences.
- Recognition: Quarterly “Star Performer” awards, team shout‑outs, and a peer‑to‑peer appreciation platform.
- Well‑Being: Virtual wellness challenges, mental‑health resources, and flexible schedule policies that respect work‑life balance.
- Transparency: Regular town‑hall meetings with senior leadership, open‑door communication channels, and clear career pathways.
Application Process – Take the Next Step Toward a Rewarding Career
Ready to leverage your sales talent in a dynamic, remote setting and earn a compensation package that truly reflects your performance? Follow these steps to apply:
- Click the “Apply To This Job” link below to access the official DISH career portal.
- Submit your updated resume highlighting relevant inbound sales and customer service achievements.
- Complete the pre‑employment screening questionnaire and consent to a background check.
- Participate in a virtual interview with a hiring manager and a senior sales leader.
- Attend a comprehensive paid training program (online) to gain product mastery and sales methodology certifications.
Upon successful completion, you’ll be equipped with the tools, knowledge, and support to start making an impact from day one.
Take the Next Step
Are you ready to turn your passion for entertainment technology into a high‑earning, flexible career? Apply now and become an integral part of DISH Network’s growth story. Let’s discuss how your unique skills can shape the future of home connectivity.
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