Director, Communications

Job Description: • Define, build, and maintain a unified communications infrastructure that establishes a consistent voice and brand for Fortis across all internal and external audiences and channels • Provide strategic consultation and guidance to the Executive team, Game Directors, and other departments on high-impact communication strategies • Establish reporting standards and track key performance metrics (KPIs) for overall brand health and all communication campaigns to maximize results and report progress to leadership and game teams • Identify and implement new communication tools, frameworks, and brand channels to continuously improve the efficiency and reach of our messaging. • Establish standards, processes, and documentation (including Communication playbooks) to govern and scale all communication initiatives across Fortis • Build, lead, and nurture the growth of a team of Communication specialists and creative talent • Execute and govern all internal communication channels and content to ensure employees are informed, engaged, and aligned with company strategy, covering routine operational news, performance updates, culture-building initiatives, and critical organizational changes • Own and execute the communications strategy for large, company-wide events (i.e. All-Hands, Game Spotlights) in partnership with the Executive team. • Plan, edit, and write campaigns and content for various external channels across social media, content platforms (Twitch), Discord, and more • Work with game directors, community leads, and specialists to provide guidance and resources that ensure healthy, consistent communication with our player communities • Oversee and help coordinate the day-to-day social and content operations of the Community Development Team • Manage the relationship with the external PR agency, overseeing their efforts to shape and maintain Fortis’ brand perception across key industry, community, and talent markets Requirements: • Previous experience in Communications, Public Relations, or Community Management, with a minimum of 3-5 years in a leadership role managing a team • Demonstrated experience in building and implementing a unified, global communications strategy for both internal (employee) and external (public/player) audiences • Proven ability to lead communications for high-impact, critical moments across both internal and external audiences, such as game launches, outages, and organizational changes • Prior experience working with and advising executive-level leadership on strategic messaging, high-visibility internal events (e.g., All-Hands), and external announcements • Excellent written and verbal communication skills with the ability to convey business strategies and complex topics to various audiences in compelling ways • A willingness to experiment and craft new ways of connecting with our internal and external communities • The ability to synthesize feedback from internal and external channels and refine strategies for ongoing development • A deep understanding of the relationship between the studio, game communities, and the platforms that drive those relationships • Knowledge of social media and content platforms is a must • An intense curiosity for AI/ML tooling to help drive operations and asset creation efficiency. Benefits: • We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community • We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth. • Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming. Apply tot his job Apply To this Job