Experienced Remote Lead Experience Designer – Omnichannel Customer Experience Innovation and Digital Product Development

Introduction to Verizon and Our Mission

At Verizon, we're not just a global leader in technology and communications services; we're a human network that connects people and communities around the world. Our mission is to transform the way people live, work, and play by delivering innovative solutions that anticipate and meet their needs. We believe in the power of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their full potential.

About the Experience Design Team

Our Experience Design team is a talented group of designers, design strategists, and product managers who are passionate about creating exceptional customer experiences. We're a collaborative and dynamic team that works closely with cross-disciplinary partners to shape the future of our customer interactions. As a Lead Experience Designer, you'll have the opportunity to work on high-impact projects that drive business results and make a real difference in the lives of our customers.

Job Summary

We're looking for an experienced Lead Experience Designer to join our Retail Experience Design team. In this role, you'll have the chance to envision, create, and maintain end-to-end customer experiences for our consumer-facing products and services. You'll provide direction to the team, mentor junior designers, and collaborate with partners in product, technology, and business to drive design solutions that meet our customers' needs. If you're a talented designer with a passion for innovation and customer experience, we want to hear from you.

Key Responsibilities

• Envision, create, and maintain end-to-end customer experiences for consumer-facing products and services
• Provide direction to the team and mentor junior designers in areas of expertise
• Collaborate with partners in product, technology, and business to drive design solutions
• Actively explore user context and engage in target user activities to gain insights and inform design decisions
• Participate in insight-gathering activities and create design solutions that leverage user insights
• Stay updated on industry trends, competitive products, and topics related to customer experience
• Effectively design solutions within Verizon's business context and revenue model
• Maintain a working knowledge of UI standards for common platforms (iOS, Android, Web)
• Communicate the current project plan, goals, and expected outcomes to stakeholders
• Articulate user, business, and/or technical reasoning for detailed design decisions in critiques or presentations
• Lead a cross-disciplinary team, including agency partners, in problem-solving and design activities
• Ensure the use of shared tools and systems to shape design solutions
• Build an understanding of related tools and software impacting end-product (i.e., CMS, sales tools, etc.)
• Identify, escalate, and help remove impediments that keep the team from being productive
• Make partners stronger by teaching design-led processes and best practices
• Seek opportunities to contribute thought leadership to the broader design community

Essential Qualifications

• Bachelor's degree or four or more years of work experience
• Six or more years of relevant work experience in experience design or a related field
• Experience with Agile software delivery environments
• Experience with common design software (Figma, Adobe, etc.)
• Willingness to travel up to approximately 25% of the time

Preferred Qualifications

• Bachelor's or Master's degree in Design
• Portfolio of professional work that demonstrates expertise in experience design
• Experience with Digital Product Design in a retail environment
• Contributed to multiple design programs or shipped products with a large user base
• Contributed to overall product success
• Experience with Fortune 500 organizational environments

Skills and Competencies

• Strong understanding of customer experience principles and human-centered design
• Excellent communication and collaboration skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to articulate design decisions and rationale to stakeholders
• Experience with design tools and software, including Figma, Adobe, and other industry-standard tools
• Strong understanding of UI standards and best practices for common platforms (iOS, Android, Web)
• Ability to lead and mentor junior designers and cross-disciplinary teams

Career Growth Opportunities and Learning Benefits

At Verizon, we're committed to helping our employees grow and develop in their careers. As a Lead Experience Designer, you'll have access to a range of training and development opportunities, including workshops, conferences, and online courses. You'll also have the chance to work on high-impact projects that drive business results and make a real difference in the lives of our customers. Our culture is built on a foundation of innovation, collaboration, and continuous learning, and we're always looking for ways to improve and evolve.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and fast-paced. We believe in empowering our employees to take ownership of their work and make decisions that drive results. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their full potential. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive total rewards package.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive total rewards package that includes health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

Conclusion

If you're a talented and experienced Lead Experience Designer who is passionate about innovation and customer experience, we want to hear from you. This is a unique opportunity to join a dynamic and collaborative team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding new role. We can't wait to see the impact you'll make.