[Remote] Help Desk II

Note: The job is a remote job and is open to candidates in USA. BAE Systems, Inc. is the U.S. subsidiary of an international defense, aerospace and security company. They are seeking a Help Desk II to provide first-tier technical support to end users on basic computer operations, including troubleshooting and ticket escalation. Responsibilities • Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. • Identify, research and resolve basic technical problems in a Windows environment. • Document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures. Skills • Basic experience with Windows • Hands-on experience with MS Office Applications, Edge and Outlook • Basic experience with Dell & HP laptops and desktop computers • Ability to learn and work within Active Directory user, group and computer accounts • Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers • Knowledge of security applications including antivirus software a plus • Knowledge of Blackberry, Android and iPhone a plus • ServiceNow • M365 • 2+ Years with HS or 2+ Years with AA or 0+ Years with BS • Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting • Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration Education Requirements • High School Diploma, or equivalent Company Overview • BAE Systems is an aerospace, defence, and information security company that provides advanced and technology-led solutions. It was founded in 1999, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.baesystems.com. Apply tot his job Apply To this Job