Experienced Remote Lead Product and UX Designer – Driving Innovation in Customer Experience through AI, Data, and CRM

Introduction to Salesforce and Our Mission

Salesforce, the Customer Company, is at the forefront of revolutionizing the future of business with its innovative approach to AI, Data, and CRM. We are driven by our core values, aiming to inspire companies across every industry to blaze new trails and connect with their customers in unprecedented ways. Our mission extends beyond business success; we empower our employees to be Trailblazers, driving their performance and career growth, charting new paths, and contributing to the betterment of the world. If you believe in the potential of business to be a powerful platform for change and in the importance of companies doing well while doing good, you've found the right place.

About the Role: Lead Product / UX Designer

We are seeking an experienced and visionary Lead Product / UX Designer to join our team. As a Lead Product / UX Designer, you will play a pivotal role in crafting intuitive and delightful user experiences for our suite of products. Your expertise will be instrumental in collaborating with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience. Your primary focus will be on understanding user needs, conducting user research, and translating insights into innovative design solutions that align with Salesforce's design principles and business objectives.

Key Responsibilities

• Communicate Clear and Compelling Ideas: Utilize documentation, reviews, and presentations to communicate clear and compelling ideas to a wide range of key stakeholders.
• Bridging Teams: Serve as a bridge connecting design, product, engineering, and marketing teams to ensure a cohesive and user-centered approach.
• Product Vision: Work closely with product owners, engineers, and user research to create a vision for the product area, overseeing multiple web and mobile application features, interfaces, and experiences.
• Design Excellence: Create designs that adhere to and extend the existing style guide, generating detailed final design specs that inspire accurate developer builds.
• Collaboration and Mentorship: Work with developers and quality experts to deliver a polished final product, promote and educate others on new interface guidelines and design patterns, and mentor new design staff.
• Inclusive Design: Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation, ensuring inclusive designs for all users and advocating for accessibility.

Essential Qualifications

To be successful in this role, you should have:

• Education: Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field.
• Experience: Proven experience as a UX designer, with a strong portfolio showcasing your design work for web and/or mobile applications, ideally within enterprise software or SaaS products. Lead UX experience (10+ years) is highly desired.
• User-Centered Design: Deep understanding of user-centered design methods and standard processes, with a demonstrated desire to continually improve on processes.
• Collaboration and Communication: The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines, with strong communication and active listening skills.
• Problem-Solving: Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity, distilling and reframing problems to define a framework for resolution.
• Design Tools: Expert knowledge of current design tools such as Figma and the ability to quickly learn new tools as they emerge.
• Global Design Perspective: Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities, with a focus on design systems.

Preferred Qualifications

While not required, the following qualifications are highly valued:

• Leadership Experience: Experience in leading design teams or mentoring junior designers, with demonstrated behaviors, attitudes, actions, and judgments that inspire employees to follow and other leaders to trust.
• Design Systems Expertise: Deep understanding of designing and thinking in design systems, not just single-purpose apps, with the ability to create inclusive designs for all users.
• Accessibility Advocacy: Strong advocacy for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes.

Career Growth Opportunities and Learning Benefits