**Experienced Program Operations Manager – Washington D.C. Remote Work Opportunity for a Dynamic Non-Profit Organization**

Are you a highly organized, entrepreneurial, and detail-oriented professional with a passion for making a difference in the lives of children? Do you have experience in program operations management, and are you looking for a challenging and rewarding role in a dynamic non-profit organization? If so, we encourage you to apply for the Program Operations Manager position at Reading Partners, a leading organization dedicated to solving the literacy crisis in the United States.

• *About Reading Partners**

Reading Partners is a non-profit organization that empowers communities to provide individualized instruction that works. We believe that every child deserves access to quality education, and we are committed to helping children become lifelong learners by leveraging community volunteers in under-resourced schools. Our program is proven to help children master the reading fundamentals they need to unlock their potential as successful, happy, and confident readers in school and in life.

• *About the Role**

As a Program Operations Manager, you will play a critical role in supporting the regional program team in Washington, D.C. You will be responsible for providing operational leadership and administrative support to the region's programmatic initiatives. This includes managing all programmatic and some organizational operations, as well as center-based operations, to support program implementation. You will also be responsible for leading recruitment efforts for AmeriCorps members and hourly staff, collaborating with local program staff and the National Admissions and Recruiting team, and driving onboarding efforts for AmeriCorps members and hourly staff.

• *Key Responsibilities**

• Lead recruitment of AmeriCorps members and hourly staff for Reading Partners, Washington, D.C.
• Collaborate with local program staff and the National Admissions and Recruiting team
• Serve as the main driver for AmeriCorps recruitment operations, selection, onboarding, and coaching in the region
• Develop partnerships with the career departments at local universities
• Design and implement a streamlined hiring process
• Manage AmeriCorps onboarding processes
• Facilitate a successful onboarding/off-boarding for all AmeriCorps members
• Lead the onboarding process for hourly staff
• Assist the Program Director with hiring, placement, onboarding, and offboarding for hourly staff
• Drive onboarding efforts for hourly staff
• Ensure that they have the proper materials, resources, and set up to be successful in the region
• Maintain and improve operational support for the region
• Support staff with AmeriCorps timesheet approval, ensuring accurate data is collected and submitted
• Review virtual "clock-in" records to confirm alignment with submitted timesheets
• Communicate with Program Managers in a timely manner when corrections are needed
• Track approval status of all timesheets every 2 weeks, by pay period
• Manage regional facing on-corps time cards and member records
• Centralize training logistics and operations for AmeriCorps Members and hourly staff
• Coordinate and schedule virtual meetings operations on training days, working closely with Program Managers
• Maintain accurate invitations on the Regional Calendar and track training attendance
• Support training moderation in Zoom, creating breakout rooms, taking attendance, etc.
• Work with PM to plan and execute the reading centers End of Year Celebrations
• Coordinate various service day activities, including but not limited to 911, Winter book distribution, MLK day, AmeriCorps service week, Spring book distribution
• Update, create, and maintain resource management systems to ensure accurate accounts of all resources
• Improve and maintain communication channels that effectively and efficiently inform staff of important deadlines
• Technology devices management (MacBooks, Ipads, headphones, hotspots, etc.)
• Maintain/update the system to track, order, and disburse devices
• Work with National IT staff to manage the upkeep and maintenance of devices
• Manage procurement processes to ensure the tutoring centers in schools have all necessary supplies
• Manage all components of curriculum materials for each tutoring center
• Work with National to conduct yearly audit for curriculum materials needs
• Create a system for ordering and disbursement of curriculum materials
• Organize and plan materials sorting and packaging when needed before disbursement
• Track when and where materials are distributed
• Ensure all reading centers are supplied with the required materials
• Work with Program Managers to coordinate the pick-up and or delivery of materials
• Maintain office space organization and coordinate general & program department supply ordering
• Track, manage & ensure disbursement of all department supply orders
• Work with programs staff to develop and maintain program materials organization in the office
• Coordinate with Regional Leadership on overall supply management and office space organization
• Provide day-to-day administrative support to the regional program team
• Track school base supply requests and orders as well as support supply collection and or delivery
• Support coordination of tutoring center-based technology replacement
• As needed, provide capacity-building support to Reading Partners school-based tutoring centers
• Substitute to provide Reading Center coordination and day-to-day operations, as needed in the event of a Program Coordinator's absence
• Substitute Reading Partners Connects and Reading Partners Traditional tutoring sessions when volunteer tutors are out
• In partnership with Program Managers and AmeriCorps Program Coordinators, support Reading Partners program goals for the region
• Handling materials and resources: Able to lift boxes up to 50lbs
• Able to deliver items to schools as needed (sponsored rideshare is available for non-drivers)

• *Requirements**

• Bachelor's degree
• Experience with organization operations management
• Ability to work independently or with limited supervision
• Interact effectively with diverse groups of people
• Proficient at creating & maintaining effective systems using Google Suite
• Excellent time management skills & detail-oriented
• Experience reviewing inventory systems with close attention to detail
• Root your work in our mission
• Can prove eligibility to work in the United States legally
• COVID-19 vaccination is required unless a medical or religious accommodation is requested and approved

• *Preferred Qualifications**

• AmeriCorps, Peace Corps, or other national service alum/alumna
• Experience working in the launch or growth phases of organizations
• Bilingual (Spanish speaking preferred)

• *What We Offer**

• Competitive compensation of $65,811 - $77,425 commensurate with experience
• Full-time, salaried position
• Exciting and dynamic culture
• Commitment to investing in and supporting our amazing people to grow their careers with us
• Travel opportunities throughout Washington, D.C.
• Typical physical & mental demands: Requires prolonged sitting with some bending, stooping, and stretching, and eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator, and other office equipment.

• *How to Apply**

If you are a highly organized, entrepreneurial, and detail-oriented professional with a passion for making a difference in the lives of children, we encourage you to apply for the Program Operations Manager position at Reading Partners. Please submit the following application materials to our online job posting:

• A cover letter describing your interest in Reading Partners and how your past experience has prepared you for this role
• Please include your salary needs
• Resume

We look forward to hearing from you!

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