[Remote] Fraud Process Analyst

Note: The job is a remote job and is open to candidates in USA. WEX is a company focused on fraud and risk management, seeking a Fraud Process Analyst to evaluate the quality of fraud alert management and reporting. The role involves conducting assessments of investigations, managing caseloads, and providing feedback to internal stakeholders to enhance fraud prevention efforts. Responsibilities • Responsible for conducting post-completion assessments of investigations and reviewing data for quality. Ensures the accuracy and completeness of alert processing and documentation. • Exercises sound judgment and decision making while reviewing completed detection alerts and investigations of simple to high complexity. Documents findings appropriately and in alignment with quality goals and KPIs. • Delivers work independently and in accordance with established procedures and guidelines. Refers issues to the appropriate parties through defined channels of escalation as needed. • Achieves SME level knowledge of the customer fraud lifecycle and WEX programs and products. • Effectively manages an assigned caseload of quality review and problem solving tracks of work. Provides feedback and recommendations to internal stakeholders, recognizes what needs to be done to mitigate quality issues and demonstrates flexibility and responsiveness to meet deadlines independently. • Participates in discussions of an escalated nature regarding resolution assistance or understanding of findings. Helps solve ‘what went wrong’. • Provides responses to questions to support organizational changes. Supports the implementation of procedural and technology change and acts as a team player in all interactions. • Exceed established Key Performance Indicators and Service Level Agreements on a constant basis. Skills • Three plus years of relevant, professional work experience • Detail oriented, highly organized, ability to maintain discretion at all times with the ability to work in a team environment • Ability to manage multiple tasks simultaneously with competing priority levels and deadlines • Prior Fraud/QA Experience • Prior WEX Fraud experience • WEX product knowledge • Application experience including, but not limited to, Google Suite, Excel, V-Lookup, Salesforce Education Requirements • Bachelor’s degree or equivalent experience Benefits • Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement Company Overview • Wex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is http://www.wexinc.com. Company H1B Sponsorship • WEX has a track record of offering H1B sponsorships, with 17 in 2025, 10 in 2024, 12 in 2023, 20 in 2022, 14 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job