**Remote 4-Day (Weekend) Shift Customer Care &#...

Are you a customer-centric, tech-savvy, and adventurous individual looking for a dynamic work environment where you can grow professionally and personally? Do you thrive in a fast-paced, team-oriented setting where creativity and problem-solving skills are highly valued? If so, we invite you to join blithequark, a leading online retailer in the Lighting Industry, as a Remote 4-Day (Weekend) Shift Customer Care Representative. **About blithequark** blithequark is the fastest-growing online retailer in the Lighting Industry, and we're committed to providing exceptional customer experiences that exceed expectations. Our company culture is built on a foundation of teamwork, positivity, and a passion for innovation. We're proud to have been recognized as a top 5 place to work in the state of Pennsylvania and as a provider of Best Customer Service in the country by Newsweek magazine. **Job Summary** As a Remote 4-Day (Weekend) Shift Customer Care Representative at blithequark, you'll be responsible for providing top-notch customer service to our clients through phone, live chat, and email interactions. You'll have the opportunity to create raving fans for blithequark every single day, while working in a flexible, remote environment that allows you to balance your work and personal life. **Key Responsibilities** * Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner * Utilize phone, live chat, and email to communicate with customers, ensuring a seamless and satisfying experience * Collaborate with internal teams to resolve complex issues and provide exceptional customer service * Stay up-to-date on product knowledge, company policies, and procedures to provide accurate information to customers * Participate in training and development programs to enhance skills and knowledge * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time * Work independently and as part of a team to achieve business objectives and goals **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong technical skills, including proficiency in CRM software and Microsoft Office * Ability to work independently and as part of a team * Flexibility to work a variety of shifts, including weekends and holidays **Preferred Qualifications** * Experience in the Lighting Industry or a related field * Previous experience in a remote or hybrid work environment * Certification in customer service or a related field * Bilingual or multilingual skills * Experience with customer relationship management (CRM) software and data analysis tools **Skills and Competencies** * Excellent communication, problem-solving, and interpersonal skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong technical skills, including proficiency in CRM software and Microsoft Office * Ability to work independently and as part of a team * Flexibility to work a variety of shifts, including weekends and holidays * Strong analytical and problem-solving skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on creating raving fans **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, including training and development programs * Collaborative and dynamic work environment that encourages innovation and creativity * Flexible scheduling and remote work options to balance work and personal life * Quarterly bonus and performance-based incentives * Comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match **Work Environment and Company Culture** * blithequark provides a hybrid and remote work environment for qualified candidates, with all necessary equipment and technology provided * Collaborative and dynamic work environment that encourages innovation and creativity * Flexible scheduling and remote work options to balance work and personal life * Positive and supportive team culture that values work-life balance and employee well-being * Opportunities for professional growth and development, including training and development programs **Compensation and Benefits** * Starting hourly rate of $16.00, with a $1.00/hour increase after 60-day provisional period * Quarterly bonus and performance-based incentives * Comprehensive benefits package, including health, dental, vision, and life insurance, as well as a retirement plan with employer match * 2 weeks paid time off per year, plus paid holidays * Flexible scheduling and remote work options to balance work and personal life **How to Apply** If you're a motivated, customer-centric individual with a passion for innovation and creativity, we invite you to apply for the Remote 4-Day (Weekend) Shift Customer Care Representative position at blithequark. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. **Contact Us** If you have any questions or would like more information about the Remote 4-Day (Weekend) Shift Customer Care Representative position at blithequark, please don't hesitate to contact us. We look forward to hearing from you! Apply to this job