Remote Certified Medical Assistant – Full‑Time Telehealth Support Role with Competitive Compensation & Benefits

About the Organization – Transforming Patient Care in a Digital World

At Innovative Health Solutions (IHS), we are redefining how quality medical care reaches patients wherever they are. As a nationally recognized, patient‑centric health network, we combine cutting‑edge telehealth technology with a compassionate, interdisciplinary team of clinicians, administrators, and support staff. Our mission is to deliver safe, effective, and personalized health services that empower individuals to take charge of their well‑being. With a rapid expansion of our virtual care footprint, we are seeking dedicated professionals who share our vision of accessible, high‑quality care for every community we serve.

We pride ourselves on fostering a collaborative environment where each team member’s expertise is valued, growth is encouraged, and innovative ideas are championed. By joining our remote workforce, you will become an integral part of a forward‑thinking organization that places employee wellness, professional development, and patient outcomes at the heart of everything we do.

Position Overview – Remote Certified Medical Assistant (Full‑Time)

We are actively hiring a Remote Certified Medical Assistant to support our expanding telehealth operations. This is a permanent, full‑time role that offers a flexible 4‑day workweek (4 × 10‑hour shifts) on the day shift, allowing you to balance professional responsibilities with personal commitments. The successful candidate will provide both clinical and administrative assistance, ensuring seamless patient experiences across our Hematology, Hospital Medicine, and Primary Care specialties.

The position is based out of Frisco, CO, but the work is performed from the comfort of your own home. While the role is remote, we offer a targeted $400 monthly stipend for candidates residing in Park, Eagle, Grand, Clear Creek, Lake, or Chaffee counties, as well as a relocation bonus for eligible applicants. A competitive hourly wage ranging from $18.68 to $29.00—with the potential to increase up to $30.83 per hour based on experience and performance—reflects the high caliber of talent we seek.

Key Responsibilities – Delivering Exceptional Clinical and Administrative Support

As a Remote Certified Medical Assistant, you will be the bridge between patients and providers, contributing to the overall efficiency and quality of care. Your day‑to‑day duties will include, but are not limited to:

• Clinical Support: Perform a variety of patient‑centric clinical tasks—including vital signs collection, specimen collection, EKGs, and point‑of‑care testing—under the direct supervision of licensed healthcare providers.
• Telehealth Facilitation: Prepare patients for virtual appointments, verify insurance eligibility, and ensure that all necessary documentation is ready before the provider joins the session.
• Electronic Health Record (EHR) Management: Accurately document patient encounters, update medical histories, and maintain comprehensive chart integrity, adhering to HIPAA and organizational privacy standards.
• Front‑Office Coordination: Manage appointment scheduling, confirm patient visits, send reminders, and coordinate referrals to specialty services, ensuring a smooth patient journey from intake to follow‑up.
• Patient Education: Provide clear, empathetic instructions on medication administration, self‑care techniques, and post‑visit follow‑up plans, reinforcing the provider’s recommendations.
• Quality Assurance & Compliance: Participate in regular audits, report discrepancies, and contribute to continuous improvement initiatives that uphold clinical excellence.
• Professional Development: Attend scheduled in‑service trainings, webinars, and seminars to stay current on evolving medical protocols, telehealth best practices, and regulatory updates.
• Team Collaboration: Work closely with physicians, nurses, billing specialists, and IT support to resolve issues promptly and deliver a cohesive care experience.

Essential Qualifications – Foundations for Success

To thrive in this role, candidates must meet the following minimum requirements:

• High school diploma or equivalent; graduation from a reputable Medical Assisting trade or technical school is highly preferred.
• Current certification as a Medical Assistant (CMA, RMA, or equivalent) from an approved accrediting organization.
• Valid Basic Life Support (BLS) certification for healthcare providers, with renewal as required.
• Demonstrated proficiency in core medical assisting skills—including patient triage, specimen handling, and basic diagnostic testing.
• Successful completion of required online learning modules and a commitment to maintaining good standing as a certified associate.
• Strong knowledge of HIPAA regulations and a proven track record of safeguarding patient confidentiality.
• Excellent verbal and written communication abilities, with a focus on empathetic patient interaction.
• Reliable high‑speed internet connection, a dedicated home workspace, and a quiet environment conducive to virtual clinical activities.

Preferred Qualifications – Differentiating Factors

While not mandatory, the following qualifications will set candidates apart and enhance their impact within our organization:

• Prior experience in a telehealth or virtual care setting, including familiarity with remote patient monitoring platforms.
• Additional certifications such as Certified Phlebotomy Technician (CPT), Certified EKG Technician (CET), or Certified Clinical Documentation Specialist (CCDS).
• Experience with major EHR systems (e.g., Epic, Cerner, Athenahealth) and proficiency in navigating electronic scheduling tools.
• Fluency in a second language, particularly Spanish, to better serve diverse patient populations.
• Demonstrated ability to manage a high volume of patient interactions while maintaining meticulous attention to detail.
• Active participation in professional associations (e.g., American Association of Medical Assistants) and ongoing continuing education.

Core Skills & Competencies – What Makes a High‑Performing Remote Medical Assistant?

• Clinical Acumen: Ability to perform essential clinical procedures safely and efficiently, interpreting basic test results for provider review.
• Technical Literacy: Comfortable using telehealth software, virtual meeting platforms, and digital documentation tools with minimal supervision.
• Organizational Excellence: Strong time‑management and multitasking skills to juggle clinical duties, appointment logistics, and documentation simultaneously.
• Interpersonal Warmth: A patient‑focused demeanor that conveys empathy, builds trust, and encourages adherence to care plans.
• Problem‑Solving Orientation: Proactive approach to identifying workflow bottlenecks and proposing practical solutions.
• Adaptability: Flexibility to adjust to evolving protocols, new technology implementations, and shifting patient needs.
• Ethical Integrity: Commitment to uphold the highest standards of professional conduct, confidentiality, and regulatory compliance.

Compensation, Benefits & Perks – A Holistic Rewards Package

We recognize that competitive compensation and comprehensive benefits are essential to attract and retain top talent. Our total rewards package includes:

• Hourly Wage: $18.68 – $29.00 per hour, with potential to reach $30.83 per hour based on experience, certifications, and performance.
• Monthly Stipend: $400 for qualified residents of specific Colorado counties, supporting home‑office expenses.
• Relocation Bonus: One‑time assistance for eligible candidates moving to the designated service area.
• Health Coverage: Multiple medical, dental, and vision insurance plans, allowing you to select options that best meet your personal and family needs.
• Flexible Spending Accounts (FSAs): Including Dependent Care FSA with potential employer contributions.
• Retirement Savings: 401(k) plan with a generous employer match to help you build a secure financial future.
• Education Support: Tuition reimbursement for approved courses, student loan forgiveness programs, and ongoing professional development funds.
• Paid Time Off (PTO): Vacation, sick leave, and paid holidays designed to promote work‑life balance.
• Wellness Programs: Access to employee assistance resources, mental health counseling, and wellness challenges.
• Life & Disability Insurance: Coverage to safeguard you and your loved ones against unforeseen circumstances.

Career Growth & Development – Your Pathway to Advancement

At Innovative Health Solutions, we are invested in your long‑term success. As a Remote Certified Medical Assistant, you will have access to a structured career development roadmap, including:

• Mentorship Programs: Pairing with experienced clinicians and senior medical assistants to accelerate skill acquisition.
• Continuing Education: Reimbursement for certifications, workshops, and conferences relevant to telehealth and clinical practice.
• Leadership Opportunities: Pathways to supervisory roles such as Senior Medical Assistant, Clinical Coordinator, or Remote Operations Lead.
• Cross‑Functional Exposure: Opportunities to collaborate with quality improvement, informatics, and patient experience teams, broadening your professional perspective.
• Performance Recognition: Incentive awards, employee of the month recognitions, and annual bonuses tied to measurable outcomes.

Work Environment & Company Culture – What It’s Like to Be Part of Our Team

Even though our Medical Assistants work from home, we place a strong emphasis on community, connection, and a supportive atmosphere. Here’s what you can expect:

• Virtual Team Huddles: Daily briefings and weekly town‑hall meetings foster open communication and shared purpose.
• Collaborative Platforms: Secure messaging, video conferencing, and shared workspaces keep you linked with physicians, nurses, and administrative staff.
• Culture of Appreciation: Regular celebrations of milestones, birthdays, and achievements create a sense of belonging.
• Work‑Life Integration: Flexible scheduling and a 4‑day workweek empower you to prioritize personal commitments without compromising professional responsibilities.
• Commitment to Diversity & Inclusion: Our hiring practices, policies, and programs actively promote a workforce that reflects the diverse communities we serve.

Application Process – Take the Next Step Toward a Rewarding Career

If you are a motivated, detail‑oriented professional eager to contribute to a thriving telehealth environment, we encourage you to apply today. Your expertise will directly impact patient health outcomes while offering you a dynamic, supportive workplace that values growth and well‑being.

How to Apply

Submit your updated resume, a compelling cover letter highlighting your relevant experience, and copies of your certifications through the link below. Our hiring team will review your application promptly and reach out to schedule a virtual interview.

Join Us – Make a Difference from Anywhere

At Innovative Health Solutions, every Remote Certified Medical Assistant plays a vital role in shaping the future of healthcare. Join us, and together we’ll deliver compassionate, high‑quality care to patients across the nation—one virtual encounter at a time.