Remote Part-Time Medical Call Center Representative – Patient Coordination & Provider Scheduling Specialist (Weekend & Early‑Morning Shifts)
Welcome to Workwarp & TeamHealth – Pioneering Patient‑Centric Care Across the Nation
At Workwarp, we partner with industry‑leading healthcare organizations to bring forward‑thinking, technology‑enabled talent solutions that support the evolving needs of patients, clinicians, and care facilities. Our collaboration with TeamHealth—a physician‑led, patient‑focused enterprise recognized by Fortune as one of “The World’s Most Admired Companies” for three consecutive years and honored by Forbes as one of America’s 100 Most Trustworthy Companies—means you’ll be joining a legacy of excellence, compassion, and innovation.
TeamHealth’s mission is simple yet profound: to empower clinicians to deliver the highest quality care while ensuring that every patient interaction, from admission to discharge, is seamless, respectful, and efficient. As a Remote Part‑Time Medical Call Center Representative, you will become an essential link in this chain, aiding hospitals, nurses, pharmacies, and patients across the United States by providing timely, accurate, and compassionate communication.
Why This Role Matters – The Impact You’ll Have
Every call you answer, every schedule you adjust, and every piece of information you relay directly influences the speed and quality of patient care. In a high‑stakes environment where minutes can shape outcomes, your attention to detail, sound judgment, and commitment to service become the very backbone of acute‑care coordination. This is more than a job; it’s a chance to be part of a nationwide network that saves lives, reduces administrative friction, and supports the heroes on the front lines of medicine.
Position Overview
The Remote Part‑Time Medical Call Center Representative (also known as the Call Center Coordinator) works under direct supervision to provide round‑the‑clock support for TeamHealth’s Acute Care Service facilities. You will serve as a trusted liaison, triaging incoming calls, managing provider schedules, and ensuring that critical updates are communicated swiftly to the right stakeholders. This position is fully remote, offering a flexible work‑from‑home environment with set shift hours.
Shift Details: Saturday, Sunday, and Monday from 5:00 am – 1:30 pm PST (8:00 am – 4:30 pm EST). Total of 24 hours per week.
Core Responsibilities – What You’ll Do Every Day
- Serve as the primary communication hub between hospital staff, nurses, pharmacists, patients, and providers, ensuring that each party receives timely, accurate information.
- Triaging inbound calls for multiple TeamHealth facilities, prioritizing based on urgency, patient condition, and operational needs.
- Maintain and update daily provider schedules for each facility, tracking shift changes, time‑off requests, and emergency coverage.
- Relay schedule modifications promptly to clinical staff, administrative personnel, and management to prevent gaps in coverage.
- Disseminate new or revised provider contact information to all relevant stakeholders, guaranteeing that communication pathways remain current.
- Document every inbound and outbound interaction in the designated electronic database, capturing call purpose, outcomes, and follow‑up actions.
- Enter call details accurately into TeamHealth’s proprietary system, ensuring data integrity for reporting and compliance purposes.
- Collaborate with supervisors and peers to resolve complex issues, share best practices, and continuously improve call center workflows.
- Participate in ongoing training sessions and quality‑assurance reviews to stay up‑to‑date on medical terminology, software tools, and regulatory standards.
- Perform additional duties as requested by management, demonstrating flexibility and a proactive attitude.
Essential Qualifications – What You Must Bring
- Minimum one year of office experience in a medical or healthcare setting, with familiarity in handling patient information and clinical workflows.
- Knowledge of medical terminology (preferred but not mandatory) to effectively interpret provider requests and patient queries.
- Exceptional written and verbal communication skills, enabling clear, concise, and compassionate exchanges with diverse audiences.
- Strong judgment and decision‑making abilities to assess call urgency, prioritize tasks, and resolve conflicts without delay.
- Resilience under pressure, with proven capacity to manage stress, multitask, and maintain composure during high‑volume periods.
- Self‑direction and independence, thriving with minimal supervision while adhering to established protocols.
- Keen attention to detail, guaranteeing accurate data entry, schedule upkeep, and documentation.
- Team‑oriented mindset that values collaboration, knowledge sharing, and collective achievement.
Preferred Skills & Attributes – What Will Set You Apart
- Experience with call‑center software platforms (e.g., NICE, Five9, or similar) and electronic health record (EHR) systems.
- Certification in medical office administration, health information management, or related fields.
- Demonstrated ability to navigate HIPAA regulations and safeguard patient confidentiality.
- Prior involvement in shift scheduling, roster management, or resource allocation within a clinical environment.
- A customer‑service background that showcases empathy, patience, and the ability to de‑escalate tense situations.
Skills & Competencies for Success
- Active Listening: Fully understand caller needs before responding, ensuring solutions are relevant and thorough.
- Critical Thinking: Analyze information quickly to determine the appropriate course of action for each call.
- Technological Proficiency: Comfort with remote desktop tools, VoIP systems, and web‑based scheduling platforms.
- Organizational Agility: Juggle multiple tasks—calls, schedule updates, documentation—without sacrificing accuracy.
- Professional Demeanor: Represent TeamHealth’s brand with poise, courtesy, and a commitment to excellence.
Career Growth & Development Opportunities
TeamHealth invests heavily in the professional development of its staff. As a Remote Call Center Representative, you will have access to a robust learning ecosystem that includes:
- Structured Training Programs: Comprehensive onboarding, ongoing webinars, and certification pathways in health‑care operations.
- Mentorship Networks: Pairing with seasoned clinicians and administrative leaders who can guide your career trajectory.
- Internal Mobility: Opportunities to transition into full‑time roles, supervisory positions, or specialized departments such as utilization review, revenue cycle, or clinical documentation improvement.
- Continuing Education Stipends: Financial assistance for relevant courses, conferences, or industry certifications.
By excelling in this role, you position yourself for advancement into leadership positions such as Call Center Team Lead, Scheduling Manager, or even Remote Operations Supervisor, all while expanding your expertise in the rapidly evolving healthcare landscape.
Work Environment & Culture
Workwarp embraces a remote‑first philosophy, recognizing that flexibility fuels productivity and job satisfaction. Our virtual workspaces are built on trust, open communication, and a shared commitment to patient‑centered care. As part of the TeamHealth family, you will experience:
- Collaborative Virtual Communities: Regular team huddles, cross‑functional meetings, and digital coffee chats that foster camaraderie.
- Recognition Programs: Awards and incentives for outstanding service, accuracy, and teamwork.
- Work‑Life Balance: Predictable weekend‑early‑morning shifts that allow you to manage personal commitments while contributing meaningfully.
- Diversity, Equity, & Inclusion: A culture that values varied perspectives, encourages respectful dialogue, and champions equitable opportunities for all employees.
All employees receive a fully equipped home‑office stipend, including a high‑quality headset, ergonomic accessories, and secure VPN access to protect patient data. Our IT support team is available around the clock to address any technical challenges you may encounter.
Compensation, Benefits, & Perks
While specific salary figures are tailored to experience and regional considerations, you can expect a competitive hourly wage reflective of the specialized nature of this role. Additional benefits include:
- Health, Dental, and Vision Coverage: Comprehensive plans with employer contributions.
- Retirement Savings: 401(k) matching to help you build long‑term financial security.
- Paid Time Off (PTO) & Holiday Pay: Generous accruals to support rest and rejuvenation.
- Employee Assistance Program (EAP): Confidential counseling, legal resources, and wellness tools.
- Performance Bonuses: Incentives based on quality metrics, attendance, and customer satisfaction scores.
- Professional Development Fund: Annual budget for certifications, online courses, or industry conferences.
Application Process – How to Take the Next Step
We value a transparent, respectful hiring journey. Here’s what to expect after you submit your application:
- Resume Review: Our talent acquisition team assesses your experience against the role’s core requirements.
- Phone Screening: A brief conversation with a recruiter to discuss motivation, availability, and cultural fit.
- Virtual Interview: A deeper dive with the hiring manager and a senior team member, focusing on scenario‑based questions and role‑play exercises.
- Reference Checks: Confirmation of prior performance, reliability, and teamwork.
- Offer Presentation: A detailed offer package outlining salary, benefits, and start‑date options.
Our goal is to make the process efficient, respectful, and informative—so you can make an educated decision about joining a company that truly cares about its employees and the patients they serve.
Ready to Make a Difference?
If you thrive in a fast‑paced, patient‑focused environment, possess strong communication skills, and are eager to contribute to a nationally recognized healthcare leader, we want to hear from you. Your expertise will help ensure that every call translates into better care, smoother operations, and satisfied patients across the country.
Apply Now and embark on a rewarding career path where your voice matters, your skills are valued, and your impact is measurable.
How to Apply
Click the link below to submit your application, upload your resume, and share a brief cover letter outlining why you’re the ideal candidate for this Remote Part‑Time Medical Call Center Representative role.
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