Dynamic Member Experience Advisor – Remote & In‑Branch Financial Services Specialist for Small Business & Consumer Lending (Tewksbury, MA)
Why RTN Federal Credit Union?
At RTN Federal Credit Union, we believe that financial empowerment starts with exceptional member experiences. Established as a trusted community‑focused financial institution, we provide a wide range of banking solutions that help individuals, families, and small businesses thrive. Our mission is to “give back” through meaningful community sponsorships, financial education programs, and volunteer initiatives that make a real difference in the lives of our members. Joining our team means becoming part of a culture that values authenticity, collaboration, and a relentless commitment to service excellence.
Position Overview
We are seeking a charismatic, results‑driven Member Experience Advisor who will serve as a trusted financial consultant for our diverse member base in Tewksbury, MA, while also benefitting from a flexible remote work environment. This full‑time, non‑exempt role blends consultative sales, relationship management, and operational support across our branch network. You will be the frontline ambassador for a suite of financial products—including consumer, real‑estate, and small‑business loans—as well as specialized convenience services offered through RTN Realty Group, RTN Financial and Retirement Group, and RTN Insurance Group.
Key Responsibilities
- Consultative Sales & Advisory: Engage members—individuals, small‑business owners, and employer groups—to assess their financial needs and recommend appropriate products such as consumer loans, real‑estate mortgages, share certificates, IRAs, and small‑business financing.
- Product Promotion: Actively promote and cross‑sell convenience services, including real‑estate referrals, retirement planning, and insurance solutions, ensuring members receive holistic financial guidance.
- Quota Achievement: Consistently meet or exceed monthly sales targets and revenue goals established by management, leveraging proven sales methodologies and data‑driven insights.
- Branch Collaboration: Provide day‑to‑day operational support to branch managers, assist with transaction processing, and step in to resolve member inquiries when needed.
- Travel & Representation: Travel to additional RTN branches and SEG (Select Employer Group) sites on a scheduled basis to broaden member outreach and support regional initiatives.
- Community Engagement: Represent RTN at off‑hours community events, sponsorships, and educational workshops, reinforcing our brand presence and commitment to local development.
- Continuous Learning: Stay current on industry trends, regulatory changes, and product enhancements to deliver accurate, up‑to‑date information to members.
Essential Qualifications
- High school diploma or equivalent; post‑secondary education or certifications in finance, business, or related fields are a plus.
- Minimum of 2 years of sales and customer‑service experience within a financial institution, credit union, or comparable environment.
- Demonstrated ability to achieve sales quotas and manage a pipeline of prospective members.
- Excellent verbal and written communication skills, with the capacity to translate complex financial concepts into clear, actionable advice.
- High degree of organization, strong attention to detail, and proficiency in multitasking within a fast‑paced setting.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM platforms or loan origination systems.
- Flexibility to work regular branch hours, including evenings, Saturdays (minimum two per month), and occasional off‑hour events.
- Strong analytical mindset with basic financial acumen for evaluating loan applications and member financial statements.
- Self‑motivated, assertive, and comfortable working both autonomously from a remote location and collaboratively within a brick‑and‑mortar team.
- Second‑language proficiency (Spanish and/or Portuguese) is highly desirable to better serve our diverse member community.
Preferred Skills & Competencies
- Consultative Selling: Ability to ask probing questions, listen actively, and craft tailored financial solutions.
- Relationship Building: Proven track record of cultivating long‑term member relationships that result in repeat business and referrals.
- Regulatory Knowledge: Awareness of state and federal banking regulations, consumer protection statutes, and compliance standards.
- Technology Savvy: Comfort using digital banking platforms, virtual meeting tools, and mobile applications to serve remote members.
- Problem Solving: Quick identification of member pain points and delivery of effective, empathetic resolutions.
- Team Player: Willingness to support colleagues across functions, share best practices, and contribute to collective success.
Career Growth & Learning Opportunities
RTN Federal Credit Union invests heavily in employee development. As a Member Experience Advisor, you will have access to a robust learning ecosystem that includes:
- Structured onboarding program with mentorship from senior advisors and branch managers.
- Continuous education workshops covering advanced lending techniques, compliance updates, and sales strategy.
- Tuition reimbursement up to $4,000 per year for accredited courses related to finance, business, or personal development.
- Leadership pathways that can lead to roles such as Branch Manager, Business Development Specialist, or Product Portfolio Manager.
- Opportunities to obtain industry certifications (e.g., Certified Financial Services Counselor, Mortgage Loan Originator License) supported financially by the credit union.
Compensation, Perks, & Benefits
We recognize that our talent is our greatest asset, and we aim to reward performance with competitive pay and a comprehensive benefits package.
- Base Salary: $43,680 – $47,840 annually, commensurate with experience and performance.
- Commission Structure: Attractive, performance‑based commission that is reviewed and adjusted annually.
- Health Coverage: Premium medical insurance through Blue Cross Blue Shield with 77 % of the cost covered by the employer.
- Dental, Vision & Life Insurance: Fully paid for full‑time employees, providing peace of mind for you and your family.
- Flexible Spending Account (FSA): Pre‑tax contributions for qualified medical and dependent care expenses, plus an annual employer contribution up to $500 (or up to $1,000 for members already having external coverage).
- Retirement Savings: 401(k) plan with a 50 % match up to 6 % of your contribution, including Roth 401(k) options, plus a monthly profit‑sharing contribution of 3 % of salary.
- Voluntary Benefits: Supplemental life insurance for you, your spouse, and dependents, as well as optional additional coverage.
- Paid Time Off: Generous vacation, sick leave, and personal days to promote work‑life balance.
- Community Involvement: Paid volunteer days to participate in RTN-sponsored community events, charity drives, and financial education workshops.
Work Environment & Culture
Our hybrid model blends a state‑of‑the‑art remote workspace with the collaborative energy of our Tewksbury and Danvers branches. Whether you are logging in from home or meeting members face‑to‑face, you’ll experience:
- Inclusive Atmosphere: A diverse team that values different perspectives and encourages open dialogue.
- Fast‑Paced, Member‑Centric Rhythm: Dynamic daily interactions where every conversation has a tangible impact on members’ financial well‑being.
- Technology Enablement: Access to modern CRM tools, digital loan platforms, and secure communication channels that empower you to serve efficiently.
- Recognition Programs: Regular acknowledgment of top performers through awards, bonuses, and public celebration at branch meetings.
- Supportive Leadership: Management that provides clear goals, constructive feedback, and pathways for professional advancement.
Application Process
If you are passionate about helping people achieve their financial goals, have a knack for consultative selling, and thrive in a collaborative yet flexible environment, we want to hear from you. The application process is straightforward:
- Click the “Apply Now” button below to submit your résumé and a brief cover letter.
- Our recruiting team will review your qualifications and contact you within 48 hours to schedule an initial conversation.
- Successful candidates will proceed through a series of interviews focused on your experience, cultural fit, and ability to deliver results.
- Following the interview stage, a comprehensive onboarding plan will be shared, outlining your first 90 days of training and integration.
Take the next step toward a rewarding career with RTN Federal Credit Union—where your success fuels the financial success of our members and the community we serve.
Ready to Join Us?
Click the link below to start your application. We look forward to welcoming you to the RTN family!
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