Remote Memberships & Events Assistant – Business Administration Apprentice with Career Progression to Senior Administrator (Level 3 Apprenticeship)

Welcome to Your Next Career Adventure

Imagine working for a globally recognised business school that blends academic excellence with real‑world impact, all from the comfort of your home. Henley Business School, part of the University of Reading, is celebrated for its innovative research, cutting‑edge executive education, and strong industry partnerships. The school’s Projects & Engagements Team (also known as the Hub team) orchestrates a vibrant calendar of events, from high‑profile conferences and thought‑leadership workshops to niche coaching programmes and HR capability sessions. As the Memberships & Events Assistant – Business Administrator Apprentice, you will become an integral part of this dynamic ecosystem, helping shape unforgettable experiences for members, partners, and learners worldwide.

Why This Role Stands Out

We are looking for a passionate, people‑centric individual who thrives on creativity, enjoys building lasting relationships, and is eager to launch a career in customer experience, marketing, business development, or membership engagement. This apprenticeship offers a clear, structured pathway: start as an assistant, master the core competencies, and transition seamlessly into a permanent Memberships & Events Administrator (Grade 4) role upon successful completion of the 18‑month Level 3 Business Administrator Apprenticeship. If you are ready to grow, learn, and make an impact, keep reading.

Key Details at a Glance

• Position: Memberships & Events Assistant – Business Administrator Apprentice
• Start date: Immediate – we are eager to welcome you on board
• Employment type: Fixed‑term (2 years) with the potential for permanent placement
• Location: Remote (home‑based) with a flexible split between office and home working
• Salary range: £23,144 – £24,533 per annum (competitive for an apprenticeship)
• Apprenticeship provider: Farnborough College of Technology (Level 3 Business Administrator)
• Travel requirement: One day per fortnight on‑site at Farnborough College (expenses covered)

Core Responsibilities – What You’ll Own Every Day

Your day‑to‑day activities will revolve around two inter‑linked pillars: membership administration and events coordination. While the role is rooted in strong administrative fundamentals, you will also have the freedom to innovate, propose new engagement ideas, and support the broader business development agenda.

• Membership Management
  • Maintain and update the membership database, ensuring data accuracy, timely renewals, and GDPR compliance.
  • Respond to member inquiries via email, phone, and virtual chat, delivering a consistently high standard of service.
  • Support the creation and distribution of membership newsletters, promotional material, and renewal reminders.
  • Analyse membership trends, prepare monthly reports, and highlight opportunities for growth.
• Event Coordination & Support
  • Assist in planning, scheduling, and logistics for a diverse portfolio of events ranging from large‑scale conferences to intimate workshops.
  • Manage event registration platforms, monitor attendee numbers, and coordinate communication before, during, and after events.
  • Collaborate with external vendors, venues, and speakers to secure contracts, catering, AV equipment, and travel arrangements.
  • Prepare event materials – agendas, speaker bios, handouts – and ensure they are delivered in the correct format and on schedule.
  • Support on‑site (or virtual) event execution, troubleshooting technical issues, and providing real‑time assistance to participants.
• Marketing & Engagement Initiatives
  • Contribute ideas for creative campaigns aimed at increasing member engagement and event attendance.
  • Assist the Hub Team with social‑media posting, content calendars, and basic graphic design using templates.
  • Track the performance of marketing activities, gathering metrics such as click‑through rates, registrations, and feedback scores.
• Administrative Excellence
  • Draft, proofread, and format correspondence, reports, and presentations for senior team members.
  • Maintain shared team calendars, schedule meetings, and coordinate internal communications.
  • Process invoices, purchase orders, and expense claims related to events and membership services.
• Professional Development & Apprenticeship Delivery
  • Attend scheduled face‑to‑face classes at Farnborough College (one day per fortnight) and complete required coursework.
  • Compile a comprehensive portfolio of evidence demonstrating mastery of competencies outlined in the Level 3 standard.
  • Participate in regular mentorship sessions with the Projects & Engagements Team Manager, setting and reviewing personal development goals.

Essential Qualifications – The Minimum We Need

• Eligibility for a UK Level 3 Business Administrator Apprenticeship (must be a UK resident or have the right to work in the UK).
• Strong written and verbal communication skills; ability to convey information clearly and courteously.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with cloud‑based collaboration tools (e.g., Teams, Google Workspace).
• Basic understanding of CRM systems or membership databases (experience with Salesforce, HubSpot, or similar is a plus).
• Demonstrated organisational ability, attention to detail, and the capacity to manage multiple tasks simultaneously.
• Reliable internet connection and a dedicated home workspace suitable for remote work.

Preferred Qualifications – What Will Set You Apart

• Previous experience (paid or volunteer) in customer service, event coordination, or membership administration.
• Familiarity with virtual event platforms (Zoom, Microsoft Teams Live Events, Hopin, etc.).
• Experience creating basic graphics using Canva, Adobe Spark, or similar tools.
• Knowledge of data protection regulations (GDPR) and best practices for handling personal information.
• An enthusiasm for higher education, executive training, or professional development sectors.

Skills & Competencies – The DNA of Success

• Customer‑Centric Mindset: Proactively anticipate member needs and resolve issues with empathy and efficiency.
• Analytical Thinking: Ability to interpret data, spot trends, and suggest evidence‑based improvements.
• Creativity & Innovation: Bring fresh ideas to increase engagement, improve processes, and enhance the overall experience.
• Collaboration: Work seamlessly with cross‑functional teams, external partners, and senior leadership.
• Time Management: Prioritise tasks, meet deadlines, and juggle competing demands without losing quality.
• Adaptability: Thrive in a fast‑moving environment where priorities can shift quickly.
• Digital Literacy: Comfortable navigating online tools, learning new software, and troubleshooting basic technical issues.

Career Path & Learning Opportunities – Your Future with Us

Our apprenticeship is not merely a job—it is a launchpad for a lasting career. Over the 18‑month program, you will:

• Earn a nationally recognised Level 3 Business Administrator qualification.
• Develop a robust professional portfolio showcasing real‑world achievements, which you can leverage for future roles.
• Receive continuous mentorship from senior managers, providing guidance, feedback, and insight into strategic decision‑making.
• Gain exposure to the broader corporate development division, opening doors to roles in business development, marketing strategy, or senior administration.
• Potentially transition to a permanent Memberships & Events Administrator (Grade 4) position, with a clear route to further seniority (e.g., Team Lead, Projects Manager) based on performance.

Work Environment & Culture – Where You’ll Thrive

Henley Business School prides itself on an inclusive, supportive, and forward‑thinking culture. As a remote employee, you will enjoy:

• Flexibility: A hybrid model that blends home‑based productivity with occasional on‑site collaboration at our Greenlands campus.
• Collaborative Spirit: Regular virtual team huddles, knowledge‑sharing sessions, and a mentorship framework that ensures you never work in isolation.
• Diversity & Inclusion: A workforce that values varied perspectives, where every voice is respected and encouraged.
• Well‑being Support: Access to mental‑health resources, employee assistance programmes, and wellness webinars.
• Technology‑Enabled: State‑of‑the‑art collaboration tools, cloud services, and a robust IT support desk to keep you connected.

Compensation, Perks & Benefits – What We Offer

While the exact salary is outlined above, you can also look forward to an attractive benefits package that includes:

• Paid apprenticeship wage aligned with the national apprenticeship framework.
• Fully funded apprenticeship tuition and related study materials.
• Travel expense reimbursement for the fortnightly Farnborough College visits.
• Generous annual leave entitlement (pro‑rated for the apprenticeship period).
• Access to discounted or free registration for many Henley Business School events, workshops, and webinars.
• Professional development budget for conferences, certifications, or online courses beyond the apprenticeship curriculum.
• Employee discount schemes for university merchandise, partner services, and select external vendors.
• Eligibility for the university’s pension scheme after the probationary period.

How to Apply – Take the First Step Toward an Exciting Future

If you are ready to embark on a rewarding apprenticeship that blends hands‑on experience with accredited learning, we want to hear from you! Please submit your application, including a tailored CV and a brief cover letter highlighting why you are the perfect fit for this role, through the link below.

Apply Now – Join the Henley Business School Hub Team

Equal Opportunity Statement

Henley Business School is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from candidates of all backgrounds and experiences.