Remote Area Manager – Candidate Care Leadership for Amazon Workforce Solutions (Call Center Operations, Team Development & Service Excellence)

About Amazon Candidate Connection Services – Your Next Career Adventure

Amazon isn’t just a global e‑commerce powerhouse; it’s a dynamic ecosystem of innovators, problem‑solvers, and visionaries who reshape how people shop, work, and live. Within this expansive universe, the Candidate Connection Services (CCS) team plays a pivotal role in ensuring that the right talent meets the right opportunity, every day. As part of CCS, you’ll join a community that thrives on relentless improvement, data‑driven decision‑making, and a deep‑seated commitment to an extraordinary candidate experience.

While the role is classified as “Remote,” the position anchors its operational heartbeat in a fast‑paced call‑center environment, partnering closely with on‑site teams in Tempe, AZ. This hybrid approach gives you the flexibility to work from home while staying tightly connected to the pulse of real‑time hiring operations, allowing you to lead, coach, and inspire a high‑performing team of associates across the nation.

Why This Role Is a Game‑Changer for Your Career

Stepping into the Remote Area Manager – Candidate Care role means you’ll be at the forefront of Amazon’s talent acquisition engine. You’ll shape strategy, influence culture, and drive measurable outcomes that directly impact the company’s ability to attract and retain top talent. This is not a static managerial position; it is a launchpad for future leadership opportunities in Amazon’s broader HR, operations, and customer‑experience domains.

Key Responsibilities – What You’ll Own Every Day

• Team Leadership & Performance Management: Directly oversee a team of 15‑20 Call Center Associates, setting clear performance targets, monitoring daily metrics, and fostering a high‑energy culture of accountability and excellence.
• Leadership Development: Coach, mentor, and develop Team Leads, ensuring they have the tools and insights to manage their own squads effectively.
• Strategic Vision & Culture Building: Define and communicate the team’s vision, aligning day‑to‑day activities with Amazon’s broader mission of customer obsession and operational brilliance.
• Real‑Time Service Monitoring: Use Amazon’s advanced dashboards to track service levels, schedule adherence, and key performance indicators (KPIs), taking swift corrective action when thresholds are approached.
• Performance Improvement Initiatives: Conduct regular coaching sessions, leverage data analytics to pinpoint skill gaps, and implement targeted action plans that drive measurable improvement.
• Supervisory Duties in Line with Amazon Policy: Conduct interviews, onboarding, performance reviews, and disciplinary actions in accordance with Amazon’s standards for fairness and compliance.
• Workflow Optimization & Escalation Management: Streamline call flows, manage peak‑time surges, and resolve escalated candidate issues with poise and efficiency.
• Metrics Review & SLA Compliance: Prepare and present weekly metric reviews to senior leadership, ensuring all Service Level Agreements (SLAs) are consistently met or exceeded.
• Complex Problem Solving: Diagnose root causes of recurring service challenges, develop long‑term solutions, and champion process improvements across the team.
• Quality & Accuracy Assurance: Implement rigorous quality‑control checks, reinforcing Amazon’s standards for data integrity, productivity, and candidate satisfaction.

Essential Qualifications – The Must‑Haves

• Bachelor’s degree from an accredited institution or at least two years of full‑time Amazon experience (Blue Badge/FTE) demonstrating a solid understanding of Amazon’s operating principles.
• Minimum of one year of proven experience leading a team, with a focus on hiring, coaching, and talent development.
• At least one year of management experience in a contact‑center or comparable front‑line operation, showcasing ability to manage high‑volume, time‑sensitive environments.
• Hands‑on proficiency with PeopleSoft, Oracle, SAP, ADP, or similar HR and payroll platforms, as well as familiarity with call‑center software (e.g., Amazon Connect, Genesys, Five9).
• Advanced Microsoft Office skills, especially Excel, including pivot tables, VLOOKUP, and data visualization techniques.

Preferred (Nice‑to‑Have) Qualifications – The Extras That Set You Apart

• Two or more years of experience as an HR Generalist or HR Specialist within a corporate setting, providing a broader understanding of employee lifecycle management.
• Experience with case‑management systems, including reviewing, triaging, and resolving candidate or employee cases, combined with a solid grasp of policy formulation.
• Exposure to Six Sigma, Lean, or other process‑improvement methodologies that can be applied to streamline call‑center operations.
• Multilingual capabilities, enabling support for a diverse candidate pool across different geographies.

Core Skills & Competencies – What Success Looks Like

• Data‑Driven Decision Making: Ability to interpret complex datasets, translate insights into actionable plans, and communicate findings with clarity.
• Exceptional Communication: Clear, concise, and persuasive communication style that resonates with associates, senior leaders, and external partners.
• Emotional Intelligence: Keen awareness of team dynamics, adept at conflict resolution, and capable of fostering an inclusive, supportive environment.
• Strategic Prioritization: Skill in balancing short‑term operational demands with long‑term strategic goals, ensuring sustained performance gains.
• Adaptability & Resilience: Comfortable navigating ambiguity, rapid change, and high‑pressure scenarios typical of Amazon’s fast‑moving culture.
• Customer‑Obsessed Mindset: Relentless focus on delivering an exceptional experience for candidates, aligning with Amazon’s core leadership principle of “Customer Obsession.”

Career Growth & Development – Your Path Forward

Amazon believes in developing leaders from within. As a Remote Area Manager, you will have access to a robust suite of development programs, including:

• Amazon Leadership Development (ALD): Structured curricula that sharpen strategic thinking, people‑management, and operational excellence.
• Mentorship Networks: Pairing with senior leaders across the organization for guidance, sponsorship, and knowledge sharing.
• Cross‑Functional Rotation Opportunities: Potential to explore roles in Talent Acquisition, HR Business Partnering, or Operations Management, expanding your skillset beyond the call‑center arena.
• Certification Support: Financial assistance for industry‑recognized certifications such as PMP, Six Sigma Green Belt, or HR certifications (SHRM‑CP, PHR).

Successful performance in this role can lead to promotion to Senior Manager, Director of Candidate Care, or even broader regional leadership positions, giving you a clear trajectory toward senior executive influence.

Work Environment & Company Culture – What It’s Like to Be Part of Amazon’s Team

Amazon’s culture is built on a foundation of bold ambition, relentless innovation, and unwavering commitment to inclusion. As a Remote Area Manager, you will experience:

• Flexible Remote Setting: Work from a home office while staying closely connected to a vibrant, collaborative team through digital platforms, weekly video huddles, and periodic on‑site visits.
• Data‑Centric Collaboration: Regular interaction with analytics engineers, product managers, and senior leadership to ensure alignment and shared ownership of outcomes.
• Diversity & Inclusion Focus: Participation in ERGs (Employee Resource Groups), mentorship programs for under‑represented talent, and initiatives that celebrate diverse perspectives.
• Recognition & Rewards: A culture that celebrates achievements through Amazon’s “Spotlight” awards, performance bonuses, and public acknowledgment of innovative ideas.
• Work‑Life Integration: Generous paid time off, parental leave, and health‑focused resources that support mental, physical, and financial well‑being.

Compensation, Perks & Benefits – Investing in Your Well‑Being

Amazon offers a competitive total‑cash compensation package tailored to your experience and performance, including:

• Base Salary: Market‑aligned salary, commensurate with your background and the responsibilities of the role.
• Performance‑Based Bonus: Quarterly incentives that reward you for meeting and exceeding key performance targets.
• Comprehensive Health Coverage: Medical, dental, and vision plans for you and eligible dependents.
• Retirement Savings: 401(k) with company match to help you build a secure financial future.
• Paid Time Off & Holidays: Generous PTO accrual, paid holidays, and flexible leave policies.
• Employee Discount Program: Access to exclusive discounts on Amazon products and services.
• Professional Development: Tuition assistance, internal training portals, and access to conferences to keep your skills razor‑sharp.
• Well‑Being Resources: Employee assistance programs, virtual fitness classes, and mental‑health tools designed to promote holistic wellness.

How to Apply – Take the Next Step Toward an Exciting Future

If you are driven by a passion for leading high‑performing teams, solving complex operational challenges, and delivering an unparalleled candidate experience, we want to hear from you. Join Amazon’s Candidate Connection Services and become a catalyst for change, shaping the future of talent acquisition for one of the world’s most innovative companies.

Ready to make an impact? Click the link below to submit your application, and let’s build the future together.

Apply Now – Remote Area Manager, Candidate Care – Amazon Workforce Solutions