Experienced Remote Operations Manager and Coach Trainee for USA Market in Brunswick, Focused on Driving Business Excellence and Customer Satisfaction through Strategic Leadership and Team Development

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our strategies, make our decisions, and measure our success. As a global leader in retail, we recognize the impact we have on the lives of millions of customers, associates, and communities worldwide. Our commitment to making a positive difference is unwavering, and we are always looking for talented individuals to join our team and contribute to our vision.

About the Role: Operations Manager and Coach Trainee

We are currently seeking an experienced and motivated Operations Manager and Coach Trainee to join our dynamic team in Brunswick. This role is a unique opportunity for someone who is passionate about leadership, customer satisfaction, and business excellence to make a tangible difference. As an Operations Manager and Coach Trainee, you will be responsible for leading and developing high-performing teams, driving financial performance and sales growth, and ensuring exceptional customer service standards across our operations.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates, providing feedback, and communicating business objectives clearly.
• Model and demonstrate exceptional customer service standards, following the One Best Way (OBW) service model, and ensure customer needs are successfully resolved.
• Drive financial performance and sales growth by reviewing P&L statements, managing budgets, forecasting expenses, and implementing action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, and ensuring diversity and inclusion awareness.
• Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders and supporting plans to meet customer and business needs.
• Ensure compliance with company policies and procedures, supporting the company mission, values, and standards of ethics and integrity.

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Skills and Competencies

To excel in this role, you will need to possess a strong and diverse skillset, including:

• Excellent leadership and team development skills, with the ability to motivate and inspire others.
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Proven ability to drive financial performance and sales growth, with a strong understanding of business operations and merchandising principles.
• Exceptional customer service skills, with a passion for delivering high-quality experiences and resolving customer complaints.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement effective solutions.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As an Operations Manager and Coach Trainee, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to equip you with the skills and knowledge you need to succeed in your role.
• Opportunities for career advancement, with a clear path for progression and growth within the company.
• Access to our Live Better U program, which offers a range of educational and development opportunities, including degrees and certifications.

Work Environment and Company Culture

At Walmart, we pride ourselves on our inclusive and diverse company culture. We believe that our associates are our greatest asset, and we are committed to creating a work environment that is supportive, collaborative, and empowering. As an Operations Manager and Coach Trainee, you will be part of a dynamic and fast-paced team, working in a remote office environment that is designed to foster innovation, creativity, and productivity.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, designed to attract and retain the best talent. Our benefits include:

• Multiple health plan options, including vision and dental plans for you and your dependents.
• Financial benefits, including 401(k), stock purchase plans, and life insurance.
• Associate discounts in-store and online.
• Education assistance for associates and dependents.
• Parental leave pay during military service.
• Paid time off, including vacation, sick, and parental leave.

Conclusion

If you are a motivated and experienced professional, looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for our Operations Manager and Coach Trainee position. As a member of our team, you will be part of a dynamic and fast-paced environment, working with a talented group of individuals who are passionate about delivering exceptional customer experiences and driving business excellence. Don't miss this opportunity to join our team and contribute to our mission of helping people save money so they can live better. Apply now and take the first step towards a rewarding and challenging career with Walmart.