Experienced Retail Operations Manager and Coach Trainee - Leadership Development and Customer Service Expertise in a Dynamic Work Environment

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, and we believe that understanding, respecting, and valuing unique experiences, identities, and perspectives is key to our success.

Job Overview

We are seeking an experienced and motivated individual to join our team as a Retail Operations Manager and Coach Trainee. This role is an exceptional opportunity for someone who is passionate about leadership, customer service, and driving business results. As a Coach/Ops Mgr Trainee, you will be responsible for leading and developing high-performing teams, driving financial performance and sales growth, and ensuring exceptional customer service standards. You will work closely with store associates, providing guidance, training, and feedback to ensure that our customers receive the best possible shopping experience.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Model and demonstrate exceptional customer service standards, following and demonstrating the One Best Way (OBW) service model.
• Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.
• Drive financial performance and sales growth by reviewing and evaluating P&L statements, managing expenses, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, and recognizing associates.
• Coordinate, complete, and oversee job-related activities and assignments, developing and maintaining relationships with key stakeholders and supporting plans and initiatives to meet customer and business needs.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 2 years of college or 1 year of retail experience and 1 year of supervisory experience, or 2 years of general work experience and 1 year of supervisory experience.
• Ability to lead and develop high-performing teams, drive financial performance and sales growth, and ensure exceptional customer service standards.
• Strong communication, collaboration, and problem-solving skills, with the ability to work effectively with all levels of associates and stakeholders.
• Ability to model and demonstrate exceptional customer service standards, following and demonstrating the One Best Way (OBW) service model.

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong leadership and development skills, with the ability to lead and develop high-performing teams.
• Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively with all levels of associates and stakeholders.
• Ability to drive financial performance and sales growth, with a strong understanding of business operations and merchandising principles.
• Exceptional customer service skills, with the ability to model and demonstrate the One Best Way (OBW) service model.
• Ability to work in a fast-paced, dynamic environment, with a strong ability to adapt to change and prioritize multiple tasks and responsibilities.

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to the growth and development of our associates. As a Coach/Ops Mgr Trainee, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, including Academy trainings and Open Door trainings.
• Opportunities for career advancement, including promotions to senior leadership roles.
• Access to education assistance programs, including tuition reimbursement and online courses.
• Opportunities to develop new skills and competencies, including leadership, communication, and problem-solving skills.

Work Environment and Company Culture

At Walmart, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and diversity. As a Coach/Ops Mgr Trainee, you will be part of a dynamic and supportive team, with access to a range of benefits and perks, including:

• A competitive salary and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities to work with a talented and diverse team, with a range of backgrounds, experiences, and perspectives.
• Access to a range of employee discounts and perks, including discounts on Walmart merchandise and services.
• A dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and communication.

Compensation, Perks, and Benefits

As a Coach/Ops Mgr Trainee at Walmart, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary, with opportunities for bonuses and merit-based increases.
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Access to a range of employee discounts and perks, including discounts on Walmart merchandise and services.
• Opportunities for career advancement, including promotions to senior leadership roles.

Conclusion

If you are a motivated and experienced retail professional, with a passion for leadership, customer service, and driving business results, we encourage you to apply for this exciting opportunity. As a Coach/Ops Mgr Trainee at Walmart, you will be part of a dynamic and supportive team, with access to a range of training and development opportunities, benefits, and perks. Don't miss out on this chance to shape the future of retail and beyond – apply today!