Experienced Retail Operations Manager Trainee – Leadership Development and Customer Service Expertise in Dynamic Retail Environment

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, as we believe that understanding, respecting, and valuing unique experiences and perspectives are crucial to our success and the well-being of our communities.

Job Overview: (USA) Coach/Ops Mgr Trainee

The (USA) Coach/Ops Mgr Trainee position is a unique opportunity for individuals who are passionate about leadership, customer service, and operational excellence. As a trainee in our operations management team, you will embark on a journey to develop your skills in leading and developing high-performing teams, driving financial performance, and ensuring exceptional customer experiences. This role is based in Troy, NY, but offers the flexibility of remote work, allowing you to balance your professional and personal life effectively.

Key Responsibilities:

• Leadership and Team Development: Lead and develop teams effectively through teaching, training, and active listening. Conduct store tours, provide feedback, and communicate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
• Customer Service Excellence: Model and demonstrate exceptional customer service standards, following the One Best Way (OBW) service model. Manage and support customer service initiatives, ensure customer needs are met, and develop action plans to resolve complaints and improve the customer experience.
• Financial Performance and Sales Growth: Drive the financial performance and sales of designated store areas by reviewing P&L statements, managing budgets, forecasting expenses, and ensuring effective merchandise presentation and operational processes.
• Supervision and Development: Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and ensuring diversity and inclusion awareness.
• Compliance and Ethics: Ensure compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity.

Essential Qualifications:

To be considered for the (USA) Coach/Ops Mgr Trainee position, you should meet the following minimum qualifications:

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be necessary.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Skills and Competencies:

To succeed in this role, you should possess:

• Leadership Skills: Ability to lead, motivate, and develop teams.
• Communication Skills: Excellent communication and interpersonal skills.
• Customer Service Skills: Strong customer service skills and the ability to resolve customer complaints.
• Analytical Skills: Ability to analyze financial data and develop action plans to improve performance.
• Adaptability: Ability to adapt to changing environments and priorities.

Career Growth Opportunities and Learning Benefits:

At Walmart, we are committed to the growth and development of our associates. Through our Live Better U program, you can access education benefits, including high school completion, English Language Learning, short-form certificates, and bachelor's degrees, with tuition, books, and fees completely paid for by Walmart. Eligibility requirements apply, and benefits may depend on your job classification and length of employment.

Work Environment and Company Culture:

Our work environment is dynamic, fast-paced, and focused on achieving excellence in customer service and operational efficiency. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.

Compensation, Perks, and Benefits:

We offer a competitive salary, performance-based incentive awards, and a range of benefits to support your well-being and financial security. These include:

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Eligibility requirements apply to some benefits, and benefits may be subject to change or specific plan or program terms.

Conclusion:

If you are a motivated and ambitious individual who is passionate about leadership, customer service, and operational excellence, we encourage you to apply for the (USA) Coach/Ops Mgr Trainee position. This role offers a unique opportunity to develop your skills, advance your career, and make a meaningful impact on the lives of our customers and communities. Don't hesitate – submit your application today and join our team of dedicated and talented associates who are shaping the future of retail and beyond.

Apply Now:

Visit our website to learn more about this opportunity and to submit your application. We look forward to welcoming you to the Walmart team!