Experienced Remote Night Shift Patient Coordinator – Non-Clinical Medical Support and Customer Service Expert

Introduction to Access Nurse and Our Mission

At Access Nurse, a Team Health company, we are dedicated to making a difference in healthcare by providing exceptional medical support and customer service to patients across the country. As a leader in the healthcare industry, we are committed to delivering high-quality services that exceed our patients' expectations. Our team of experienced professionals is passionate about building trust, providing compassion, and offering empathy to those who need it most. If you are a motivated and caring individual looking for a rewarding career in a non-clinical medical support role, we encourage you to join our team as a Night Shift Patient Coordinator.

Job Highlights and Benefits

As a Night Shift Patient Coordinator at Access Nurse, you will enjoy a range of benefits, including:

• Competitive Salary: Earn a base pay of $15.00 per hour, with opportunities for additional incentives and shift differentials
• Flexible Scheduling: Work from the comfort of your own home, with a schedule that includes night shifts (11p-730a Eastern) and some weekends and holidays
• Comprehensive Benefits Package: Eligibility for medical, dental, vision, and life insurance, as well as a 401(k) plan program with discretionary matching funds
• Career Growth Opportunities: Develop your skills and advance your career in a growing company that values employee development and growth
• Perks and Discounts: Enjoy discounts on car rentals, electronics, apparel, and more, as well as access to our Employee Live Well program for health and well-being

Key Responsibilities and Expectations

As a Night Shift Patient Coordinator, you will be the first point of contact for patients seeking medical assistance and support. Your key responsibilities will include:

• Building Trust and Providing Compassion: Establish immediate trust with patients and provide empathy and compassion using customized scripting
• Accurate Documentation: Document patients' needs accurately and efficiently, prior to them speaking with a nurse
• Excellent Communication Skills: Demonstrate excellent listening and comprehension skills, with the ability to determine key information from patients
• Professionalism and Courtesy: Maintain a professional and courteous telephone voice, with the ability to defuse conversations and escalate situations as necessary
• Flexibility and Adaptability: Be flexible with scheduling and able to receive feedback on job performance

Essential and Preferred Qualifications

To be successful in this role, you will need:

• High School Diploma or GED: A minimum educational requirement, with an Associate's Degree preferred
• Customer Service Experience: At least 1 year of customer service experience, with 1-2 years of healthcare experience desired
• Inbound Call Center Experience: Preferred experience in an inbound call center, medical office/clinic, or front desk environment
• Technical Skills: Ability to type a minimum of 25 wpm, with excellent organizational and computer skills, and the ability to multi-task while speaking with patients
• Language Skills: Bilingual candidates are encouraged to apply, with the ability to converse in Spanish and document in English simultaneously

Remote Workstation Requirements

To work from home as a Night Shift Patient Coordinator, you will need to meet the following technical requirements:

• Reliable High-Speed Internet: A cable internet provider with a minimum bandwidth speed of 23 megabits download and 10 megabits upload
• Hardwired Internet Connection: A hardwired internet connection from your modem or Ethernet jack to your work computer, with no WiFi or satellite internet
• HIPAA-Compliant Workspace: A dedicated workspace that meets HIPAA compliance requirements, with the ability to maintain confidentiality and security of patient information

Career Growth and Development Opportunities

At Access Nurse, we are committed to the growth and development of our employees. As a Night Shift Patient Coordinator, you will have access to:

• Comprehensive Training Program: A paid training program that includes both classroom and on-the-job training, to ensure you have the skills and knowledge needed to succeed in your role
• Mentorship and Coaching: Ongoing mentorship and coaching from experienced professionals, to help you develop your skills and advance your career
• Career Advancement Opportunities: Opportunities for career advancement and professional growth, with a range of roles and specialties to choose from

Work Environment and Company Culture

At Access Nurse, we pride ourselves on our positive and supportive work environment. As a Night Shift Patient Coordinator, you will be part of a team that values:

• Teamwork and Collaboration: A collaborative and team-oriented approach, with a focus on working together to achieve common goals
• Open Communication: Open and honest communication, with a focus on transparency and feedback
• Employee Recognition and Rewards: Regular recognition and rewards for employees, to acknowledge and celebrate their contributions and achievements

Compensation, Perks, and Benefits

As a Night Shift Patient Coordinator at Access Nurse, you will enjoy a range of benefits, including:

• Competitive Salary: A competitive salary, with opportunities for additional incentives and shift differentials
• Comprehensive Benefits Package: A comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan program with discretionary matching funds
• Perks and Discounts: A range of perks and discounts, including discounts on car rentals, electronics, apparel, and more

Conclusion and Call to Action

If you are a motivated and caring individual looking for a rewarding career in a non-clinical medical support role, we encourage you to apply for the Night Shift Patient Coordinator position at Access Nurse. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now and take the first step towards a fulfilling and challenging career in healthcare.

Ready to start your new career? Apply now to become a Night Shift Patient Coordinator at Access Nurse.