Experienced Remote Non-Drive Set Up Specialist – Automotive Claims and Collision Repair Coordination Expert

Introduction to Wheels and Our Mission

At Wheels, we are driven by a passion for delivering exceptional customer service and driving success in the automotive claims and collision repair industry. As a leader in our field, we are committed to fostering a culture of innovation, teamwork, and continuous learning. Our team is comprised of talented and dynamic professionals who share a single-minded passion for achieving amazing things for our clients, our team, and our business. We value people who are courageous, determined, innovative, and committed to doing the right thing. If you are looking for a challenging and rewarding career opportunity that offers the freedom and flexibility of remote work, we encourage you to explore our Experienced Remote Non-Drive Set Up Specialist position.

Job Overview

The Experienced Remote Non-Drive Set Up Specialist plays a critical role in assisting Collision Repair Specialists in securing non-drivable vehicles from tow yards or non-networked facilities. This straightforward yet challenging role requires a strong and diverse skillset in relevant areas, including automotive knowledge, customer service, and communication. As a Non-Drive Set Up Specialist, you will be responsible for managing non-drive vehicle views, coordinating with distribution coordinators, and assigning files within 24 hours of loss report creation. You will also be required to create purchase orders for safety repairs, coordinate with shops and tow yards regarding vehicle repairs, and communicate with clients and Collision Repair Specialists to ensure timely and effective repair completion.

Key Responsibilities and Essential Functions

• Locate and secure non-drivable vehicles from tow yards or non-networked facilities
• Manage non-drive vehicle views and work with distribution coordinators to assign files within 24 hours of loss report creation
• Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history
• Create purchase orders for safety repairs, per the client's profile parameters
• Coordinate with shops and tow yards regarding vehicle repairs
• Assign appraisal companies for losses when necessary
• Send shop notices to body shops with instructions for vehicle repairs
• Contact drivers to inform them of the process or to obtain additional information as needed
• Communicate the status of repairs to Collision Repair Specialists and/or clients when necessary
• Update Lotus Notes with purchase orders created and update loss report status
• Document Lotus Notes properly and completely
• Help get repairs completed promptly
• Function as a liaison between vendors and Collision Repair Specialists
• Work to facilitate the completion of repairs when necessary
• Follow up on rentals for the Drivable Rental program
• Complete daily spreadsheets for files ready for assignment
• Assist Collision Repair Specialists with printing and issuing files under $1000
• Assist with accounts payable rejects when necessary
• Work with the Account Executive to obtain title and registration needed for non-Wheels units
• Perform other duties as assigned

Leadership Responsibilities

This position has no managerial responsibilities, allowing you to focus on developing your skills and expertise as a Non-Drive Set Up Specialist.

Competencies and Skills

To be successful in this role, you will require:

• Basic to mid-level automotive knowledge
• Basic computer skills, including Windows, Excel, and Word
• Good customer communication and service skills
• Well-spoken verbal and written communication skills
• Ability to be flexible in position and hours
• Ability to work in a team environment
• Excellent work ethic, follow-up, and organizational skills
• Ability to work independently
• Ability to cross-train for other duties
• Ability to attend training classes as needed and/or requested

Education and Experience

We require:

• High school diploma
• PC familiarity, including Windows
• Minimum three (3) years of customer service experience
• An understanding of Fleet, Vehicle, or Collision Repair, Subrogation, and/or Risk Management is a plus

Job Specifications, Physical Demands, and Work Environment

This position is remote, with in-person training normally completed in our IL office. As a full-time position, you can expect to work Monday through Friday, with no travel required. The physical demands of this role require you to spend lengthy periods working on a PC and talking on the phone while sitting at a desk.

Career Growth Opportunities and Learning Benefits

At Wheels, we are committed to helping our team members continuously learn and grow. As a Non-Drive Set Up Specialist, you will have access to training classes, cross-training opportunities, and the chance to develop your skills and expertise in a dynamic and innovative environment. Our team is passionate about leading customer service and client success, and we encourage our team members to take ownership of their careers and strive for excellence.

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, innovation, and continuous learning. We foster a welcoming and inclusive environment for all, and we are committed to helping one another achieve our goals. As a remote team member, you will be an integral part of our team, working closely with colleagues and leaders to drive success and achieve amazing things for our clients and our business.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including opportunities for career growth and development, a dynamic and innovative work environment, and a team of passionate and friendly colleagues. Our compensation package is designed to recognize and reward your contributions to our team, and we are committed to providing a fair and equitable total rewards package.

Conclusion

If you are a motivated and talented individual looking for a challenging and rewarding career opportunity, we encourage you to apply for our Experienced Remote Non-Drive Set Up Specialist position. With the freedom and flexibility of remote work, a competitive salary, and opportunities for career growth and development, this role offers the perfect blend of challenge and reward. Join our team and become a vital part of our success story. Apply now and let's discuss how you can make a difference at Wheels.