Experienced Remote Non-Exempt Assistant Stewarding Manager – Kitchen Operations and Team Leadership

Introduction to The Ritz-Carlton and Our Vision

The Ritz-Carlton, a renowned leader in luxury hospitality, is seeking a highly skilled and dedicated professional to join our team as a Non-Exempt Assistant Stewarding Manager. This is a unique opportunity to work remotely and be part of a global brand that prides itself on delivering exceptional service and creating lifelong memories for our guests. Our company culture is built on the foundation of our "Gold Standards," which guide us in our daily interactions with guests and colleagues alike, ensuring that every experience is nothing short of extraordinary.

Job Summary

In this critical role, you will be responsible for supervising the daily kitchen utility operations and staff, ensuring that all aspects of kitchen management, from dish room operations to banquet plating and food running, are executed with precision and excellence. Your leadership will be instrumental in maintaining high levels of guest and employee satisfaction while adhering to our operating budget. The ideal candidate will possess a strong background in procurement, food and beverage, culinary arts, or a related professional area, with a proven track record of successfully managing day-to-day operations and leading kitchen teams.

Candidate Profile

To be considered for this position, you should have:

• A high school diploma or GED, coupled with 4 years of experience in the procurement, food and beverage, culinary, or related professional area.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in the aforementioned areas.

Your educational background and professional experience should demonstrate your ability to manage complex operations, lead teams effectively, and make sound financial decisions that contribute to the overall success of our establishment.

Core Work Activities

Your responsibilities will encompass a wide range of activities, including but not limited to:

Managing Day-to-Day Operations

• Ordering necessary supplies and ensuring that all workers have the required supplies, equipment, tools, and uniforms to perform their jobs efficiently.
• Scheduling events, programs, and activities, as well as managing the work of others to maximize productivity and meet business demands.
• Monitoring the inflow of ordered materials and maintaining current materials to prevent shortages and ensure smooth operations.
• Informing and updating executives, peers, and subordinates on relevant information in a timely manner to facilitate decision-making and collaboration.
• Supervising dish room shift operations and performing all duties of utility employees as necessary to ensure that high standards of cleanliness and service are maintained.
• Maintaining all equipment, china, glass, and silver, and verifying the adequate cleaning of each to uphold our quality standards.
• Coordinating banquet plating and food running with the Banquet Chef and Banquet Maitre'd to deliver exceptional dining experiences.
• Operating and maintaining all department equipment, reporting malfunctions, and ensuring that all staff are trained in proper breakdown procedures for various service areas.

Leading Kitchen Team

• Utilizing interpersonal and communication skills to lead, influence, and encourage team members, advocating for sound financial and business decision-making, and demonstrating honesty and integrity in all interactions.
• Supervising employees and understanding their positions well enough to perform duties in their absence, ensuring continuity and high levels of service.
• Monitoring employee productivity, serving as a role model, and participating in activities to achieve and exceed performance, budget, and team goals.
• Encouraging mutual trust, respect, and cooperation among team members, and conducting regular communication to create awareness of business objectives and expectations.

Ensuring Exceptional Customer Service

• Attending meetings and communicating with executives, peers, and subordinates to improve the quality of service and ensure that guest expectations are consistently met or exceeded.
• Empowering employees to provide excellent customer service, emphasizing guest satisfaction in all departmental meetings, and focusing on continuous improvement.

Managing and Conducting Human Resource Activities

• Providing guidance and direction to subordinates, setting performance standards, and monitoring performance to ensure that all team members are working towards common goals.
• Participating in recruiting, interviewing, hiring, and promoting employees, assisting as needed in the interviewing and hiring process to build a strong and diverse team.
• Participating in the employee performance appraisal process, providing feedback, and soliciting employee feedback to identify and address any concerns or problems.

Essential and Preferred Qualifications

Beyond the basic requirements, the ideal candidate will possess:

• Excellent leadership and interpersonal skills, with the ability to motivate and direct team members towards achieving exceptional results.
• Strong communication and problem-solving skills, with a focus on providing creative solutions to complex challenges.
• A deep understanding of kitchen operations, including food safety, sanitation, and inventory management.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
• Familiarity with financial management principles, including budgeting, forecasting, and cost control.

Preferred qualifications include experience with kitchen management software, certification in food safety or a related field, and a proven track record of improving operational efficiency and reducing costs.

Skills and Competencies Required for Success

To excel in this role, you will need to demonstrate:

• Leadership Skills: The ability to lead, motivate, and develop a high-performing team, with a focus on achieving exceptional results and exceeding guest expectations.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with guests, employees, and external partners.
• Problem-Solving Skills: A proactive approach to problem-solving, with the ability to analyze complex challenges and develop creative, effective solutions.
• Time Management and Organization: The ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of organization in a fast-paced environment.
• Financial Management: A basic understanding of financial management principles, including budgeting, forecasting, and cost control, with the ability to make sound financial decisions that support business objectives.

Career Growth Opportunities and Learning Benefits

At The Ritz-Carlton, we are committed to the growth and development of our employees, offering a range of opportunities for professional development, including:

• Training and Development Programs: Access to comprehensive training programs designed to enhance your skills and knowledge, from leadership development to technical training in kitchen operations and management.
• Career Advancement Opportunities: The chance to advance your career within our global network of properties, with opportunities to move into senior leadership roles or explore different areas of the business.
• Mentorship and Coaching: The support of experienced mentors and coaches who can provide guidance, feedback, and encouragement as you grow in your role.

Work Environment and Company Culture

The Ritz-Carlton is renowned for its exceptional company culture, built on the principles of our "Gold Standards." Our culture is characterized by:

• A Commitment to Excellence: A relentless focus on delivering exceptional service and creating memorable experiences for our guests.
• A Culture of Respect and Inclusion: A workplace where everyone feels valued, respected, and empowered to contribute their best work.
• A Spirit of Innovation and Creativity: An environment that encourages innovation, creativity, and continuous improvement, with a focus on staying ahead of the curve in luxury hospitality.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly pay range of $26.44 to $34.13, depending on experience.
• A $3,000 Sign-On Bonus for eligible candidates.
• A comprehensive benefits package, including health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan, accrued paid time off, life insurance, and more.
• Access to exclusive discounts and perks, including travel discounts, adoption assistance, and pre-tax commuter benefits.

Conclusion

If you are a motivated and experienced hospitality professional looking for a new challenge, we invite you to apply for the position of Non-Exempt Assistant Stewarding Manager. This is a unique opportunity to join a global leader in luxury hospitality, with a reputation for delivering exceptional service and creating lifelong memories for our guests. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this role offers the perfect blend of challenge and reward for the right candidate. Apply now and take the first step towards an exciting new chapter in your career.