Experienced Remote Non-Profit Donation Agent – Customer Service and Fundraising Support Specialist

Welcome to workwarp: Empowering Non-Profit Organizations through Exceptional Customer Service

At workwarp, we are dedicated to making a positive impact by supporting non-profit organizations in their fundraising efforts. We believe that every donation, no matter how big or small, has the power to change lives. As a Non-Profit Donation Agent, you will play a vital role in helping us achieve our mission by providing top-notch customer service to donors and processing donations via incoming phone calls. This is a unique opportunity to join a vibrant community of like-minded individuals who are passionate about making a difference.

About the Role

As a Non-Profit Donation Agent, you will have the flexibility to work from the comfort of your own home, surrounded by a quiet and professional environment. You will be responsible for handling incoming phone calls from donors, providing them with exceptional customer service, and processing their donations in a timely and efficient manner. This role requires a strong and diverse skillset, including excellent communication skills, intermediate computer proficiency, and the ability to work independently in a remote setting.

Types of Clients We Support

We are proud to support a wide range of non-profit and governmental organizations, including:

• Nonprofit/Charity TV and Radio stations
• Child welfare agencies
• Veteran support groups
• Spiritual and religious organizations
• Animal advocacy groups

By joining our team, you will have the opportunity to make a positive impact on the lives of individuals and communities supported by these organizations.

Key Responsibilities

As a Non-Profit Donation Agent, your key responsibilities will include:

• Handling incoming phone calls from donors and providing exceptional customer service
• Processing donations in a timely and efficient manner
• Responding to donor inquiries and resolving any issues that may arise
• Working independently in a remote setting with minimal supervision
• Maintaining accurate and up-to-date records of donor interactions and donations
• Meeting or exceeding performance targets and quality standards

Requirements

To be successful in this role, you will need to meet the following requirements:

• Minimum 6 months of remote call center experience or 1 year of in-office call center experience
• Must be a US Resident
• Must be at least 18 years old
• Must use a Windows 10/11 PC
• Quiet, professional background for calls
• Able to type at least 40 words per minute
• Intermediate computer skills
• Able to pass a background check
• Must be able to complete a voice assessment and a mock call

Preferred Skills

While not required, the following skills are highly preferred:

• Highly organized and self-motivated
• Excellent communication skills
• Intermediate PC proficiency
• Reliable and dependable
• Able to provide excellent customer service

If you possess these skills, you will be well-equipped to excel in this role and make a meaningful contribution to our team.

Benefits and Compensation

We offer a competitive compensation package, including:

• Inbound phone work: $0.20 - $0.32 per talk minute, depending on the project
• Experienced agents can earn up to $0.35 per talk minute
• Additional opportunities in email, ticket, and chat support available with varied pay rates
• Flexible hours with 24/7 availability

We also offer a range of benefits, including the opportunity to work from home, flexible scheduling, and the satisfaction of knowing that you are making a positive impact on the lives of others.

Career Growth and Development

At workwarp, we are committed to helping our team members grow and develop in their careers. As a Non-Profit Donation Agent, you will have access to training and development opportunities, including:

• Ongoing coaching and feedback
• Professional development workshops and webinars
• Opportunities for advancement and career progression

We believe in investing in our team members and providing them with the tools and resources they need to succeed.

Work Environment and Company Culture

At workwarp, we pride ourselves on our positive and supportive work environment. As a remote team, we are committed to staying connected and engaged with each other, even from a distance. We believe in:

• Fostering a culture of openness and transparency
• Encouraging collaboration and teamwork
• Recognizing and rewarding outstanding performance
• Supporting work-life balance and flexibility

We are a dynamic and growing company, and we are excited to welcome new team members who share our values and passion for making a difference.

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Non-Profit Donation Agent position. This is a unique opportunity to join a vibrant community of like-minded individuals who are dedicated to making a positive impact. With competitive compensation, flexible scheduling, and opportunities for career growth and development, this role has it all. Don't miss out on the chance to join our team and start making a difference today!

Apply now and take the first step towards a rewarding and challenging career as a Non-Profit Donation Agent!