**Experienced Overnight Healthcare Customer Service Representative – Remote Work Opportunity with Competitive Salary and Benefits**

About Teleperformance

Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with Teleperformance

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

Responsibilities

As an Overnight Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempting to resolve and de-escalate any issues.
• Escalating interactions when necessary and appropriate.
• Responding to requests for assistance and/or possible processing payments.
• Tracking all call-related information for auditing and reporting purposes.
• Providing feedback on call issues.
• Upselling if required.

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment.
• 6 months of customer service experience (preferred).
• Be at least 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Work from Home Requirements

To ensure a seamless and productive work experience, you will need to meet the following internet connection requirements:

• Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps.
• ISP must have no packet loss and ping under 50ms.
• Proof of internet speed required.
• Clean and quiet workspace.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from all qualified candidates, including those from diverse backgrounds, cultures, and abilities.

How to Apply

If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you.

Apply to this job by clicking on the link below:

Job Type and Compensation

This is a full-time position with a competitive salary of $14.00 per hour. Benefits include:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule

This position requires an 8-hour shift, working overnight hours.

Conclusion

We are looking for talented and motivated individuals to join our team as Overnight Healthcare Customer Service Representatives. If you are passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we encourage you to apply. Join our team and become a part of a global company that is committed to making a positive impact on the world.