Remote Transcriptionist Jobs in Rocky Mount, North Carolina

• *Job Title:** Remote Remote Transcriptionist • *Location:** Remote — based in Rocky Mount, North Carolina --- About the Role We are seeking a meticulous, deadline‑driven Remote Transcriptionist to join our growing content‑services team. In this role you will transform audio and video recordings—ranging from medical dictations to legal proceedings—into clean, accurate, and searchable text that powers our clients’ workflows. You will report directly to the **Manager of Transcription Services**, a seasoned professional who champions quality and continuous improvement. Based in Rocky Mount, North Carolina, you will collaborate with editors, quality‑assurance analysts, and project managers across multiple time zones, helping us maintain a 99.5 % accuracy rate while delivering turnaround times that consistently exceed client expectations. --- Key Responsibilities - **Convert audio to text** – Transcribe up to 15 hours of high‑quality audio per week (medical, legal, corporate) using **Express Scribe**, **Otter.ai**, and **Dragon NaturallySpeaking**, delivering final files in Microsoft Word or Google Docs format. - **Proofread & edit** – Perform a second‑pass review to correct grammar, punctuation, and industry‑specific terminology, aiming for an error‑rate of less than 0.5 % per transcript. - **Sync captions** – Generate time‑coded captions for video content in **Rev.com** and **YouTube Studio**, ensuring compliance with WCAG 2.1 AA standards. - **Maintain metadata** – Tag each transcript with project codes, speaker identifiers, and confidentiality markings within our **Jira** ticketing system. - **Quality assurance** – Participate in weekly peer‑review sessions on **Slack** to share best practices and resolve ambiguous phrasing, contributing to a continuous‑learning culture. - **Client communication** – Respond to short turnaround requests via **Zoom** or **Microsoft Teams**, clarifying specifications and confirming receipt of files within 2 hours of assignment. - **Data security** – Encrypt all transferred files using **VeraCrypt** and follow HIPAA‑compliant procedures for any medical records, aligning with our North Carolina‑based data‑privacy policy. - **Performance reporting** – Compile bi‑weekly productivity dashboards in **Power BI**, highlighting transcription volume, accuracy metrics, and any bottlenecks for the Manager of Transcription Services. - **Tool optimization** – Test new transcription software releases (e.g., **Amberscript**, **Trint**) and provide feedback to the tech lead on usability improvements. - **Documentation** – Update SOPs in the company wiki, incorporating lessons learned from complex projects to streamline future workflows. --- Required Qualifications - High school diploma or equivalent; associate’s degree in English, communications, or a related field preferred. - **3–5 years** of professional transcription experience, with at least **2 years** focused on **medical transcriptionist** or **legal transcriptionist** work. - Proven typing speed of **80 WPM** or higher with ≤ 2 % error rate on standard English passages. - Proficiency with **Express Scribe**, **Otter.ai**, **Dragon NaturallySpeaking**, **Microsoft Word**, **Google Docs**, and **Rev.com**. - Strong command of industry terminology (e.g., medical abbreviations, legal jargon) and the ability to research unfamiliar terms quickly. - Reliable high‑speed internet (minimum 25 Mbps download, 10 Mbps upload) and a **dedicated workstation** meeting our hardware specifications (i5 processor, 16 GB RAM, SSD). - Demonstrated ability to work independently, manage multiple priorities, and meet strict deadlines across **U.S. time zones** (including occasional overlap with EST/CT). --- Preferred Qualifications - Certification from **AHDI (American Health Information Management Association)** or **NCRA (National Court Reporters Association)**. - Experience with **captioning for broadcast** or **e‑learning platforms** (e.g., Coursera, Udemy). - Familiarity with **Jira**, **Asana**, or **Trello** for task tracking and workflow automation. - Prior work in a **remote‑first** environment with a track record of maintaining high engagement in asynchronous meetings (≥ 85 % async). - Basic knowledge of **HIPAA** and **PCI‑DSS** compliance frameworks. - Demonstrated leadership by mentoring junior transcriptionists or leading small project teams. --- Compensation & Benefits - **Salary range:** **$48,000 – $62,000 annually**, commensurate with experience, geographic cost of living in Rocky Mount, North Carolina, and proven transcription speed/accuracy. - **Health & wellness:** Medical, dental, and vision coverage with a 100 % employer contribution for the employee and 80 % for dependents. - **Retirement:** 401(k) plan with a company match of up to **4 %** of your salary. - **Paid time off:** 15 days of PTO annually, plus 10 U.S. federal holidays; additional “well‑being days” for mental health. - **Remote‑work stipend:** $150 per month for home‑office ergonomics (chair, monitor, desk). - **Technology allowance:** One‑time $500 credit for purchasing a high‑performance laptop or accessories (approved models only). - **Professional development:** Up to $2,000 per year for courses, certifications, or conferences related to transcription, language, or technical writing. - **Employee assistance program (EAP):** Confidential counseling, legal advice, and financial planning services available to all staff in North Carolina. --- Work Setup - **Time zones:** Candidates must be able to work core hours of **9 AM – 2 PM CT**, with flexibility to cover occasional EST or PST windows as project needs dictate. - **Meeting cadence:** Daily stand‑up via **Zoom** (15 minutes), bi‑weekly sprint retrospectives on **Microsoft Teams**, and a monthly all‑hands town hall. - **Internet & equipment:** Minimum stable broadband connection (25 Mbps download / 10 Mbps upload) and a dual‑monitor setup is highly recommended. - **Collaboration platforms:** Primary communication through **Slack** (channels for QA, project updates, and social); file sharing via **Google Drive** and **OneDrive**; task management in **Jira**. - **Security:** All work performed on a company‑provided VPN, with MFA enabled for all cloud services. - **Workspace:** A quiet, private environment meeting our **HIPAA‑compliant** standards for handling sensitive audio files, compliant with state regulations in North Carolina. --- Growth - **Career ladder:** Progress from **Transcription Specialist** → **Senior Transcriptionist** → **Team Lead – Transcription Services** → **Manager of Transcription Operations**. - **Performance cycles:** Quarterly performance reviews tied to clear KPIs (accuracy, turnaround, client satisfaction) with documented promotion pathways. - **Learning budget:** Annual $2,500 learning budget for courses on advanced medical terminology, legal writing, or emerging AI transcription tools. - **Mentoring program:** Pairing with an experienced Senior Transcriptionist for the first 90 days, followed by optional peer‑coaching sessions. - **Cross‑functional exposure:** Opportunities to collaborate with the **Content‑Quality** and **Product Development** teams, influencing AI‑assisted transcription features. --- How to Apply Please submit the following materials through our online portal no later than **Friday, November 15, 2025**: 1. **Resume** – Highlighting relevant transcription experience, typing speed, and any certifications. 2. **Portfolio** – Up to three anonymized transcripts (medical, legal, and/or caption files) demonstrating accuracy and formatting proficiency. 3. **Cover letter** – Briefly explain why you are excited to work remotely from Rocky Mount, North Carolina, and how your skill set aligns with the responsibilities above. • *Interview process:** - **Stage 1:** Recruiter screen (15‑minute phone call). - **Stage 2:** Skills assessment – a timed transcription test (approx. 5 minutes of audio). - **Stage 3:** Panel interview with the Manager of Transcription Services and two senior team members (45 minutes via Zoom). - **Stage 4:** Final interview with the Director of Content Operations (30 minutes, optional). We are an **equal‑opportunity employer** and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are a detail‑oriented, self‑motivated typist who thrives in a fully remote setting and wants to make a tangible impact on the way information is captured and shared, we encourage you to apply today. Join us in Rocky Mount, North Carolina, and help shape the future of transcription excellence. Apply tot his job Apply To this Job