Online Customer Support-Laboratory Express

Online Customer Support-Laboratory Express Job Title: Online Customer Support - Laboratory Express Employment Type: Full-time/Part-time About Laboratory Express Laboratory Express is committed to providing reliable high-quality laboratory logistics and support solutions. Our team ensures that clients receive excellent service with fast, accurate, and dependable assistance. We are seeking a dedicated Online Customer Support Representative to join our team and be the first point of contact for our valued clients. Responsibilities 1. Respond promptly to customer inquiries via email chat, phone. 2. Provide accurate information about Laboratory Express services, orders, and processes 3. Assist customers in resolving issues related to shipments, account access, and service requests. 4. Maintain customers records by documenting conversations and transactions. 5. Escalate complexed issues to the appropriate team for further support. 6. Follow up to ensure customer satisfaction and resolution of concerns 7. Collaborate with internal teams to improve customer experience and streamline processes. Qualifications 1. Previous experience in online or remote customer support preferred 2. Strong written and verbal communication skills 3. Ability to multi-task, prioritize, and manage time effectively 4. Proficient with computers, email systems, and CRM software. 5. Problem-solving mindset and a customer -first attitude 6. High attention to detail and accuracy Company DescriptionLaboratory Express is one of the leading companies equipping healthcare providers. Apply tot his job Apply To this Job