[Remote] Bilingual (Spanish) Scheduler, Valuations

Note: The job is a remote job and is open to candidates in USA. ServiceLink, the leader in the mortgage industry, is seeking a Bilingual Scheduler to enhance customer value through exceptional service. The role involves reviewing appraisal orders, coordinating appointments, and meeting production goals while providing outstanding customer support. Responsibilities • Review and assess appraisal order needs • Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers • Coordinate scheduling appraisal appointments within ServiceLink’s operating system, and engaging real estate appraisers as needed • Meet and exceed daily production goals and quality requirements • Support all operational teams • Exceptional customer service skills • A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. • The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. • Excellent verbal and written communication skills. • Assess order requirements, client and vendor needs • Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress • Follow escalation processes as directed • Confirm appointment completion via phone and/or email with appraisers and access contacts • Troubleshoot through complex engagements and provide feedback to appropriate parties • Communicate process expectations via phone and email with access contacts and vendors • Monitor team email folder • Adhere to all company policies and procedures • Meet minimum production goals and quality requirements • Be proficient in ServiceLink operating systems and internal search engines • Perform all other duties as assigned • Detail oriented, efficient and organized • Exceptional customer service skills • Some proficiency in Microsoft Outlook and Excel • Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed Skills • Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. • Position requires fluent speaking and understanding of Spanish. • Exceptional customer service skills. • A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. • The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. • Excellent verbal and written communication skills. • Assess order requirements, client and vendor needs. • Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress. • Follow escalation processes as directed. • Confirm appointment completion via phone and/or email with appraisers and access contacts. • Troubleshoot through complex engagements and provide feedback to appropriate parties. • Communicate process expectations via phone and email with access contacts and vendors. • Monitor team email folder. • Adhere to all company policies and procedures. • Meet minimum production goals and quality requirements. • Be proficient in ServiceLink operating systems and internal search engines. • Perform all other duties as assigned. • High School diploma or equivalent preferred. • Detail oriented, efficient and organized. • Some proficiency in Microsoft Outlook and Excel. • Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed. Company Overview • ServiceLink offers asset management, insurance, and mortgage loan services. It is a sub-organization of Fidelity National Financial. It was founded in 1967, and is headquartered in Coraopolis, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.svclnk.com. Apply tot his job Apply To this Job