Remote Senior Pre‑Sales Technical Solutions Consultant – ServiceNow ITSM, CSM & ITOM Expert for Global Digital Services

About the Company – Shaping the Future of Digital Business Services

Teleperformance, operating under the innovative umbrella of Workwarp, is a worldwide leader in digital business services. With a workforce of more than 500,000 passionate professionals who speak over 300 languages, we empower the world’s most iconic brands to transform, simplify, and accelerate their operations. Our mission is to blend high‑tech expertise with a human‑centric approach, delivering solutions that make lives simpler, faster, and safer. From AI‑driven analytics to cloud‑native platforms, we are at the forefront of digital evolution, and we are looking for a visionary Pre‑Sales Technical Solutions Consultant to join our remote team.

Why Join Teleperformance?

• Global Impact: Work with multinational clients and influence projects that span continents.
• Career Acceleration: Our internal mobility program has propelled agents to C‑suite roles—your growth trajectory is truly limitless.
• Comprehensive Benefits: Competitive base salary, full medical/dental/vision coverage, 401(k) match, generous paid time off, and wellness programs that prioritize mental and physical health.
• Continuous Learning: Paid training, certification reimbursement, and access to a robust learning portal dedicated to ServiceNow, cloud technologies, and leadership development.
• Inclusive Culture: A commitment to diversity, equity, and inclusion where every voice is heard and celebrated.

Position Overview – What You’ll Do

As a Remote Senior Pre‑Sales Technical Solutions Consultant, you will act as the trusted technical advisor for prospective clients interested in ServiceNow’s IT Service Management (ITSM), Customer Service Management (CSM), and IT Operations Management (ITOM) solutions. You’ll partner closely with our sales organization to translate complex business challenges into elegant, platform‑based solutions that drive measurable value.

Key Responsibilities

• Strategic Consultation: Partner with account executives to uncover client pain points, align ServiceNow capabilities, and craft compelling solution narratives.
• Solution Design & Architecture: Develop detailed solution blueprints, workflow diagrams, and integration strategies that showcase how ServiceNow can streamline processes across IT, customer service, and operations.
• Live Demonstrations & Proof‑of‑Concepts: Deliver engaging product demos, hands‑on labs, and POCs that illustrate real‑world value and accelerate the sales cycle.
• Technical Documentation: Author high‑quality proposals, RFP/RFI responses, solution briefs, and technical whitepapers that articulate ROI and implementation pathways.
• Stakeholder Engagement: Communicate effectively with technical teams, business leaders, and C‑level executives to build consensus and secure buy‑in.
• Marketplace Insight: Stay ahead of ServiceNow roadmap updates, industry trends, and emerging competitor solutions to maintain a competitive edge.
• Collaboration with Delivery Teams: Ensure seamless handoff to post‑sales delivery by aligning solution designs with implementation capabilities and resource planning.
• Thought Leadership: Contribute to internal knowledge bases, host webinars, and mentor junior consultants, fostering a culture of continuous expertise.

Essential Qualifications – What You Bring to the Table

Educational Background

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline (or equivalent professional experience).

Professional Experience

• Minimum 5 years of hands‑on pre‑sales or technical consulting experience, ideally within ServiceNow ecosystems (ITSM, CSM, ITOM).
• Proven track record of closing complex SaaS deals and driving revenue growth.
• Demonstrated success designing end‑to‑end architectures that integrate ServiceNow with third‑party platforms (e.g., Genesys, Amazon Connect, REST/SOAP APIs).

Certifications (Required & Preferred)

• Required: ServiceNow Certified System Administrator (CSA).
• Preferred: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist – ITSM/CSM/ITOM, ITIL Foundation (v3 or v4), PMP or Agile/Scrum certifications.

Technical Skill Set

• Deep mastery of ServiceNow platform components: workflow engine, integration hub, Now Assist, Creator Assist, and custom application development.
• Strong understanding of ITIL processes and best practices in incident, problem, change, and request fulfillment.
• Hands‑on experience with monitoring tools and ITOM strategies, including discovery, event management, and service mapping.
• Proficiency in API design, data transformation, and cloud‑native integration patterns.
• Ability to translate technical concepts into business value propositions for non‑technical stakeholders.

Soft Skills & Leadership Attributes

• Exceptional presentation and storytelling abilities; confidence delivering to both technical and executive audiences.
• Client‑first mindset with a knack for building lasting relationships and trust.
• Analytical thinker who leverages data to uncover root causes and drive decision‑making.
• Agile mindset: embraces rapid feedback, iterative improvement, and adaptive planning.
• Global thinker: appreciates cultural nuances and can navigate multi‑regional engagements.
• Innovative and creative problem‑solver who continuously seeks smarter ways to deliver value.
• Empathetic leader who fosters psychological safety, encourages diverse perspectives, and mentors emerging talent.
• Infinite learner: actively pursues certifications, webinars, and community participation to stay at the cutting edge of ServiceNow technology.

Career Growth – Your Path Forward at Teleperformance

At Teleperformance, we view every role as a launchpad for future leadership. As a Senior Pre‑Sales Technical Solutions Consultant, you will have access to:

• Leadership Development Programs: Tailored coaching, rotational assignments, and mentorship from senior executives.
• Global Mobility: Opportunities to work with regional hubs, attend international conferences, or transition into product management, solution architecture, or sales leadership tracks.
• Innovation Labs: Participate in our internal service design labs to prototype next‑generation digital solutions.
• Certification Support: Fully funded ServiceNow and ITIL certification pathways, along with a budget for external industry credentials.

Work Environment – Thriving Remotely

Our remote workforce enjoys a flexible, results‑oriented culture. You will be equipped with:

• State‑of‑the‑art Collaboration Tools: Access to secure VPNs, video conferencing suites, and virtual whiteboards.
• Home Office Stipend: Quarterly allowance for ergonomic furniture, high‑speed internet, and productivity accessories.
• Virtual Community: Regular town‑halls, online social events, and cross‑functional hackathons that keep you connected to the global family.
• Work‑Life Integration: Flexible scheduling to accommodate personal commitments while meeting client needs across time zones.

Compensation, Perks & Benefits – What’s On Offer

While specific salary details are tailored to experience and market benchmarks, successful candidates can expect:

• Competitive Base Salary aligned with senior pre‑sales market rates.
• Performance‑Based Incentives: Quarterly bonuses tied to sales outcomes and client satisfaction metrics.
• Comprehensive Health Suite: Medical, dental, vision, and mental health resources.
• Retirement Savings: 401(k) with company match.
• Generous Paid Time Off: Vacation, sick leave, and holidays, plus paid parental leave.
• Learning & Development Fund: Annual budget for courses, certifications, and conferences.
• Employee Wellness Programs: Virtual fitness classes, mindfulness sessions, and wellness challenges.
• Recognition Awards: Quarterly peer‑nominated awards celebrating innovation, teamwork, and customer impact.

Commitment to Inclusion & Diversity

Teleperformance is proud to be an Equal Opportunity Employer. Our workforce reflects a rich tapestry of cultures, experiences, and perspectives. We actively foster an environment where every employee feels valued, heard, and empowered to bring their authentic self to work. Accessibility accommodations are available throughout the recruitment process and employment lifecycle.

How to Apply – Take the Next Step

If you are a motivated, technically gifted professional eager to drive transformation through ServiceNow, we want to hear from you. Submit your résumé, a concise cover letter highlighting your most relevant pre‑sales achievements, and any supporting certifications via the link below.

Apply Now – Join Teleperformance’s Remote Pre‑Sales Team

Your Future Starts Here

Don’t miss this chance to shape the future of digital services from the comfort of your home office. Become a pivotal part of a global leader that celebrates innovation, invests in your growth, and empowers you to make a lasting impact. Apply today and start your journey with Teleperformance!