Remote Program Manager – Customer Success & Enrollment Operations Specialist for Vocational Education (Flexible Hours & Commission Opportunities)

About workwarp – Empowering the Future of Vocational Education

At workwarp, we are reshaping the landscape of vocational training by partnering with government agencies, local workforce boards, and forward‑thinking learners across the United States. Our mission is to create accessible, high‑quality career pathways that bridge the gap between industry demand and skilled talent. As a fully remote‑first organization, we empower our team members to work from anywhere while delivering exceptional service to students, partners, and regulatory bodies. Join a collaborative, purpose‑driven environment where innovation meets public service, and where your impact is measured not just in numbers, but in the lives you help launch into rewarding careers.

Why This Role Stands Out

We are looking for a dynamic, self‑motivated professional to serve as a Program Manager / Customer Success Specialist for our Licensed Vocational School (LVS). This is more than a traditional administrative position – it blends program management, student advocacy, government liaison, and strategic communication into one rewarding role. With very flexible hours and a performance‑based commission for every enrolled student, you will be directly rewarded for your dedication to student success and operational excellence.

Key Responsibilities – What You’ll Own Every Day

• Student Journey Management: Guide pre‑qualified learners through the entire enrollment pipeline, providing personalized support, answering questions, and ensuring timely completion of government applications.
• Government & Agency Coordination: Serve as the primary point of contact for Local Workforce Boards (LWFB) and other partner agencies, fostering strong relationships and facilitating smooth information flow.
• Email & Communication Oversight: Craft clear, compelling email correspondence, maintain organized inboxes, and promptly respond to stakeholder inquiries without resorting to cold‑calling.
• Documentation & Reporting: Read, organize, and author government forms, compliance reports, and application materials, ensuring accuracy and adherence to regulatory standards.
• Data Management & Analytics: Leverage Google Sheets and Google Analytics to track enrollment metrics, student progress, and program outcomes, presenting findings to senior leadership.
• Content Creation: Write blog posts, newsletters, and social media updates that highlight student success stories, program benefits, and policy changes.
• Operational Support: Assist the school director with occasional “odd jobs” such as scheduling webinars, updating the LMS, and managing calendar events.
• Continuous Improvement: Identify bottlenecks in the enrollment process, propose solutions, and implement best practices that enhance efficiency and student satisfaction.

Essential Qualifications – The Foundations of Success

• Proven experience with Google Workspace (Docs, Slides, Sheets) and a track record of managing complex documents and data sets.
• Exceptional written communication skills, demonstrated through prior experience in professional email writing, blog creation, or academic documentation.
• Strong problem‑solving abilities and the capacity to navigate ambiguous regulatory requirements with confidence.
• Fluent English communication, both written and spoken, with an articulate, client‑focused demeanor.
• Demonstrated ability to work independently in a remote environment, meeting deadlines while juggling multiple priorities.
• Experience or familiarity with government enrollment processes for education or workforce development programs is highly desirable.

Preferred (Nice‑to‑Have) Skills – What Sets You Apart

• Hands‑on experience with WordPress content management, including page creation, editing, and SEO basics.
• Knowledge of Google Analytics for tracking website traffic, conversion rates, and user behavior.
• Background in social media management, particularly on platforms relevant to education and workforce development (e.g., LinkedIn, Facebook, Instagram).
• Prior work in a customer success or student services role within a higher‑education or vocational training context.
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) for managing leads and student pipelines.

Core Competencies – How You’ll Thrive

• Empathy & Advocacy: Ability to understand student concerns, anticipate obstacles, and champion their needs throughout the enrollment journey.
• Organizational Mastery: Skill in creating and maintaining systematic processes, filing structures, and schedules that keep projects on track.
• Strategic Communication: Capacity to translate complex government terminology into clear, student‑friendly language.
• Analytical Mindset: Comfort with data interpretation, KPI monitoring, and reporting insights that drive decision‑making.
• Adaptability: Willingness to pivot quickly when policies change or new opportunities arise, while maintaining a calm, focused approach.

Career Growth & Learning Opportunities

At workwarp, we view every team member as a future leader. In this role, you will:

• Gain deep exposure to public‑sector education funding mechanisms, positioning you for senior program‑management or policy‑advocacy roles.
• Develop advanced proficiency in data analytics, grant writing, and stakeholder engagement—skills highly valued across the workforce development ecosystem.
• Participate in quarterly professional‑development workshops covering topics such as digital marketing, project management (PMP/Agile), and higher‑education compliance.
• Earn mentorship from senior executives who have built successful partnerships with state and federal agencies.
• Access a clear promotion pathway: Program Manager → Senior Program Manager → Director of Student Success → Vice President of Enrollment Operations.

Work Environment & Culture – What It’s Like to Be a Remote Team Member

We believe that flexibility fuels creativity. Our remote‑first culture includes:

• Flexible Scheduling: Choose the hours that best align with your personal life while ensuring overlap with U.S. business hours for real‑time collaboration.
• Virtual Collaboration Hub: Daily stand‑ups via video conference, weekly brainstorming sessions, and a vibrant Slack community for instant feedback and social connection.
• Results‑Oriented Performance: Success is measured by impact and outcomes, not by time logged at a desk.
• Inclusive Leadership: Leaders practice open‑door policies (virtual), encouraging transparent communication and continuous feedback.
• Wellness Support: Access to mental‑health resources, optional virtual fitness classes, and a stipend for home‑office ergonomics.

Compensation, Perks & Benefits – Rewarding Your Contributions

We offer a competitive compensation package designed to recognize both your expertise and the results you deliver:

• Base Salary: Market‑aligned, competitive base pay paid bi‑weekly.
• Performance Commission: Earn a commission for every student who successfully enrolls, directly linking earnings to your impact.
• Health & Wellness: Medical, dental, and vision coverage with employer contributions.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick days, and holidays, plus mental‑health days.
• Professional Development: Annual stipend for courses, certifications, or conferences relevant to your role.
• Technology Allowance: Budget for high‑speed internet, ergonomic equipment, or home‑office upgrades.
• Recognition Programs: Quarterly awards for top performers, employee‑spotlight features, and team‑wide celebrations.

Application Process – How to Showcase Your Fit

We want to hear your voice! To apply, please submit a brief video or audio recording answering the following three questions:

1. Why do you believe you are a perfect fit for this role?
2. What specific experience makes you a strong long‑term contributor to our mission?
3. Can you confirm your ability to work during U.S. business hours?

Include the recording alongside your résumé, cover letter, and any relevant portfolio pieces (e.g., blog samples, analytics dashboards). Shortlist candidates will be invited to a virtual interview with the hiring manager and a senior leader from the student success team.

We Want to Hear From You!

If you are a proactive, detail‑oriented professional with a passion for education, government partnership, and student success, we encourage you to apply today. This is your chance to shape the future of vocational training while enjoying the freedom of remote work, flexible scheduling, and a compensation model that rewards the lives you help transform.

Take the next step now—apply, share your story, and let’s build a brighter future together.