Remote Senior Program Manager – Technology & Insights Strategy for Global People Platforms & AI‑Driven Automation
About DoorDash – Empowering Local Economies Through Technology
DoorDash is more than a food‑delivery service; we are a fast‑growing technology and logistics platform that connects millions of consumers, merchants, and Dashers across the globe. Our mission—to empower local economies—drives every decision we make, from building cutting‑edge AI products to expanding the range of goods we deliver. With a presence in over 30 countries and a workforce that blends diverse cultures, expertise, and perspectives, DoorDash offers an environment where bold ideas are celebrated, rapid experimentation is encouraged, and impact is measured in real‑world outcomes.
Why Join Us? – A Place to Grow, Innovate, and Make a Difference
At DoorDash, you’ll be part of a collaborative, high‑energy community where you can shape the future of work‑life experiences for millions of employees worldwide. We invest heavily in professional development, mentorship, and continuous learning. Whether you are mastering advanced analytics, championing AI‑driven automation, or leading large‑scale technical transformations, you’ll have the resources and support to accelerate your career.
Team Overview – Technology & Insights
The Technology & Insights organization sits at the heart of DoorDash’s People experience. It unites four critical pillars:
- People Technology – delivering and maintaining platforms such as Workday and Greenhouse.
- People Analytics – turning workforce data into strategic insights.
- People Apps – building custom applications that enhance employee productivity.
- Corporate IT – managing hardware, software distribution, and the global service desk.
Our obsession is to provide world‑class experiences to every employee, from onboarding to retirement, using automation, AI, and seamless integration across all touch‑points. The team operates fully remotely, collaborating across time zones to support a workforce in the Americas, EMEA, and APAC.
Role Overview – Program Manager, Technology & Insights
We are seeking a remote Senior Program Manager who will act as the linchpin between technical delivery teams and business stakeholders. You will lead complex, cross‑functional programs that span the entire employee lifecycle, ensuring that technology initiatives are delivered on time, within scope, and aligned with strategic business objectives.
Key Responsibilities
- Strategic Planning & Execution: Own the end‑to‑end lifecycle of multiple high‑impact technical programs, from requirements gathering and solution design through testing, deployment, and post‑launch optimization.
- Cross‑Functional Collaboration: Serve as the primary bridge between engineers, product owners, HR, Finance, Payroll, and other business units, facilitating clear communication, shared decision‑making, and alignment on priorities.
- Risk Management & Problem Solving: Proactively identify, track, and mitigate risks; develop contingency plans; resolve complex issues across teams, and escalate when necessary to maintain program momentum.
- Governance & Reporting: Establish robust governance structures, create detailed documentation (charters, RACI matrices, status reports), and deliver regular updates to senior leadership on milestones, risks, and outcomes.
- Leadership Without Authority: Inspire and guide cross‑functional teams, influencing without direct line‑management authority, fostering a culture of accountability and high performance.
- Process Optimization: Champion best‑practice methodologies (Agile, Scrum, SAFe), tailoring them to the unique needs of each project, and continuously improve delivery processes through retrospectives and data‑driven insights.
- Stakeholder Engagement: Conduct workshops, demos, and stakeholder reviews to gather feedback, secure buy‑in, and ensure solutions meet real business needs.
- Technology Advocacy: Stay abreast of emerging trends—AI, machine learning, low‑code platforms—and evaluate their applicability to enhance People technology and analytics capabilities.
Essential Qualifications
- 5+ years of proven experience in technical program or project management, delivering large‑scale, complex initiatives in fast‑paced environments.
- Demonstrated success managing programs that intersect HR, Finance, and Procurement technology stacks (e.g., Workday, NetSuite, COUPA, Greenhouse).
- Deep understanding of Agile methodologies and the ability to adapt frameworks to suit varying team dynamics.
- Expertise facilitating large‑scale scoping, design, and planning workshops with both technical and non‑technical participants.
- Strong documentation skills, including the creation of detailed project artifacts such as requirement matrices, test plans, and post‑implementation reviews.
- Proficiency with modern project management tools (Jira, Asana, Smartsheet, Monday.com) and the Google Workspace suite.
- Excellent written and verbal communication skills; ability to influence senior stakeholders across multiple geographies.
- Track record of leading cross‑functional teams to achieve outcomes without formal “org‑chart” authority.
Preferred Qualifications
- Experience with AI/ML‑enabled automation platforms and data‑driven decision frameworks.
- Professional certifications such as PMP, PMI‑ACP, or Scrum Master.
- Background in People Analytics, Workforce Planning, or HRIS implementation.
- Exposure to global compliance and data‑privacy regulations (GDPR, CCPA) as they relate to employee data.
- Previous remote‑first work experience with distributed, multicultural teams.
Core Competencies & Skills
- Strategic Thinking: Ability to translate business objectives into technical roadmaps.
- Analytical Acumen: Comfortable interpreting data, metrics, and KPIs to drive program decisions.
- Influence & Negotiation: Skilled at building consensus and navigating complex stakeholder environments.
- Problem‑Solving Mindset: Proactive in identifying root causes and designing scalable solutions.
- Adaptability: Thrives in ambiguity, quickly shifting priorities while maintaining focus on long‑term goals.
- Leadership Presence: Projects confidence and credibility, fostering trust across cross‑functional teams.
Career Development & Learning Opportunities
DoorDash is committed to your growth. As a Senior Program Manager, you will have access to:
- Mentorship Programs: Pairing with senior leaders in technology and product management.
- Learning Stipends: Annual budget for certifications, conferences, and online courses (e.g., Coursera, Udacity).
- Rotational Assignments: Opportunities to work on varied initiatives across People Technology, Analytics, and Corporate IT.
- Leadership Development: Structured pathways to transition into senior director or product leadership roles.
- Innovation Labs: Participation in internal hackathons and AI‑focused labs to prototype next‑gen employee experiences.
Compensation, Benefits & Perks
DoorDash offers a market‑competitive total rewards package designed to support your financial, health, and personal well‑being:
- Base Salary: $139,400 – $205,000 USD, calibrated to location, experience, and market data.
- Equity Grants: Participation in DoorDash’s long‑term incentive plan, aligning your success with the company’s growth.
- Retirement Savings: 401(k) with company match.
- Comprehensive Health Coverage: Medical, dental, vision, and prescription plans, with options for dependents.
- Paid Time Off & Parental Leave: Generous vacation, holidays, and up to 20 weeks of paid parental leave.
- Wellness Programs: Mental health resources, wellness expense reimbursements, and fitness class subsidies.
- Family‑Forming Assistance: Support for adoption, surrogacy, and other family‑building pathways.
- Remote Work Stipends: Home office setup allowance and monthly internet reimbursement.
- Learning & Development: Access to internal training platforms, external certifications, and tuition assistance for relevant degrees.
Our Culture & Values
DoorDash fosters a culture built on:
- Customer Obsession: Every decision starts with the needs of our Dashers, merchants, and users.
- Ownership: Employees are empowered to take initiative and drive outcomes.
- Inclusivity: Diverse perspectives are celebrated; we strive for an environment where every voice is heard.
- Innovation: We encourage experimentation, learning from failures, and rapid iteration.
- Collaboration: Cross‑functional teamwork is at the core of how we solve complex problems.
Our remote‑first model provides flexibility while maintaining a strong sense of community through virtual town halls, team‑building events, and regional meet‑ups.
Commitment to Diversity, Equity & Inclusion
We believe that true innovation emerges when all backgrounds, identities, and experiences are represented. DoorDash actively:
- Partners with organizations that source talent from under‑represented groups.
- Provides unconscious bias training and inclusive hiring practices.
- Tracks and publishes diversity metrics to ensure accountability.
- Offers employee resource groups (ERGs) for LGBTQIA+, veterans, parents, people with disabilities, and more.
All candidates are evaluated without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Application Process & Next Steps
If you thrive in a dynamic, technology‑driven environment and are passionate about shaping the future of work for a global workforce, we want to hear from you. To apply:
- Submit your updated resume and a concise cover letter highlighting your most relevant program‑management experiences.
- Complete the online assessment (if applicable) to help us understand your problem‑solving approach.
- Participate in an initial phone screen with our recruiting partner, followed by a series of virtual interviews covering technical, behavioral, and cultural fit.
- Receive feedback promptly and, upon successful completion, receive an offer that reflects your expertise and the value you will bring to DoorDash.
DoorDash is an equal opportunity employer. If you need accommodations during any part of the recruitment process, please let your recruiter know. We look forward to welcoming a talented Program Manager who will champion technology, insight, and people‑first experiences across our global organization.
Ready to Make an Impact?
Take the next step in your career and join a team that is redefining how technology empowers employees worldwide. Apply now and help us build the future of work at DoorDash.
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