Patient Care Customer Service Representative - Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences

Introduction to blithequark

At blithequark, we are dedicated to enhancing the lives of our patients by providing top-notch medical equipment, services, and unparalleled customer care. As a leader in the healthcare industry, we empower patients to manage their health and treatment from the comfort of their own homes. With a presence in 45 states and hundreds of locations, we are committed to making a positive impact on the lives of our patients and their families. Our mission is built on the principles of compassion, innovation, and excellence, and we are seeking like-minded individuals to join our team.

Job Overview

We are seeking a highly skilled and dedicated Patient Care Customer Service Representative to join our Sleep Central team, working remotely from the comfort of your own home. As a Patient Care Customer Service Representative, you will play a vital role in delivering exceptional patient experiences, ensuring seamless communication, and providing top-notch support to our patients. This is a unique opportunity to work with a dynamic team, make a real difference in the lives of our patients, and grow your career in a fast-paced and rewarding environment.

Key Responsibilities

• Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling
• Obtain medically necessary documentation and process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients, ensuring timely delivery of equipment and supplies
• Troubleshoot problems based on patient input, addressing concerns and providing solutions in a professional and empathetic manner
• Verify orders are complete and accurate, ensuring seamless delivery of equipment and services to our patients
• Perform other duties as assigned, contributing to the overall success of our team and the delivery of exceptional patient care

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED equivalent, with experience in the medical field and administrative record management
• A strong customer service background, with excellent communication and interpersonal skills
• Ability to work independently and as part of a team, with a strong focus on attention to detail and multitasking
• Basic computer skills, including Microsoft applications, email, and internet navigation
• A valid driver's license in your state of residence, with a clean driving record (when applicable for the position)
• Ability to pass a background investigation and drug screen (when applicable for the position)

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a call center or customer service environment, with a focus on patient care and support
• Knowledge of medical terminology and home medical equipment, with the ability to interpret and communicate complex information effectively
• Strong problem-solving skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, with a focus on delivering exceptional patient experiences and meeting performance metrics

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to communicate effectively with patients, families, and healthcare professionals
• Strong customer service skills, with a focus on empathy, compassion, and patient-centered care
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Basic computer skills, including Microsoft applications, email, and internet navigation
• Ability to interpret and communicate complex information effectively, with a focus on medical terminology and home medical equipment
• Strong problem-solving skills, with the ability to think critically and outside the box

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Patient Care Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, with a focus on patient care, customer service, and medical terminology
• Ongoing training and development opportunities, with a focus on leadership, communication, and problem-solving skills
• Opportunities for career advancement, with a focus on promoting from within and developing our employees for future roles
• Recognition and reward programs, with a focus on recognizing and rewarding outstanding performance and contributions to our team

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. As a Patient Care Customer Service Representative, you will be working remotely from the comfort of your own home, with a focus on flexibility, autonomy, and work-life balance. Our company culture is built on the principles of compassion, innovation, and excellence, and we are committed to making a positive impact on the lives of our patients and their families.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $16, with opportunities for quarterly bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as life insurance and disability benefits
• Generous paid time off and paid holidays, with a focus on work-life balance and employee well-being
• Employee discount program, with discounts on our products and services
• Employee recognition program, with recognition and rewards for outstanding performance and contributions to our team
• Opportunities for career advancement, with a focus on promoting from within and developing our employees for future roles

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Patient Care Customer Service Representative at blithequark, you will be working with a dynamic team, making a real difference in the lives of our patients, and growing your career in a fast-paced and rewarding environment. Don't miss out on this opportunity to join our team and make a positive impact on the lives of our patients and their families. Apply today and take the first step towards a rewarding and challenging career with blithequark!