Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance

Introduction to blithequark

In the ever-evolving landscape of health insurance, blithequark stands out as a beacon of innovation and customer-centric approach. As a leader in providing cloud-based enrollment tools and consumer-friendly interfaces, blithequark empowers millions of individuals across the country to make informed decisions about their health plans. With a strong commitment to building a positive and motivating work environment, blithequark is now seeking dedicated and self-driven individuals to join its team of Remote Customer Service Representatives.

About the Role

As a Remote Customer Service Representative at blithequark, you will play a pivotal role in delivering an exceptional customer experience, helping to simplify the process of finding and enrolling in health insurance. This is a full-time, seasonal position with opportunities for growth and professional development. If you are a reliable, motivated, and customer-focused individual with a passion for making a difference, we encourage you to apply.

Key Responsibilities

• Handle inbound and outbound calls, ensuring the highest level of customer service experience consistently.
• Manage customer accounts, provide technical support, and assist with application data entry.
• Respond to online chat inquiries as assigned, interpreting and following defined procedures and policies.
• Demonstrate creative problem-solving skills, flexibility, and adaptability in a fast-paced environment.
• Effectively manage time and tasks, prioritizing multitasking and task management.
• Commit to extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams.
• Adhere to regulated guidelines for communications via all channels, maintaining a high level of professionalism and excellent verbal and written communication skills.

Essential Qualifications

• Be at least 18 years of age or older.
• Have a minimum internet speed of 35 mb/s and a dedicated, private, and secure workspace.
• Own a personal laptop or desktop computer required for the training period.
• Commit to full attendance during the 3-week training period and complete a background check and health screening.
• Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible).
• Possess moderate to advanced computer skills, with a high level of comfort learning new technology.
• Demonstrate a high level of professionalism, excellent verbal and written communication skills, and be comfortable working from home in a self-motivated and success-driven manner.

Preferred Experience

• Previous experience in a customer support or technical support role.
• Familiarity with group and/or individual health insurance, or the Affordable Care Act.
• Previous experience in a call center environment.
• Knowledge of CRM systems and practices.
• Spanish bilingual skills are a plus.

What We Offer at blithequark

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Representative, you can expect:

• Paid training to ensure your success in the role.
• Full-time, seasonal temp-to-permanent opportunities with performance and attendance-based incentives.
• The convenience of working from home with a collaborative and supportive team environment.
• 401K match and Individual Coverage HRA (ICHRA) as part of our comprehensive benefits package.
• Paid time off (PTO) to maintain a healthy work-life balance.

Career Growth Opportunities

At blithequark, we believe in fostering a culture of continuous learning and growth. As you develop your skills and expertise, you will have opportunities to take on new challenges, pursue certifications, and advance within the company. Our goal is to help you achieve your professional aspirations while making a meaningful impact in the lives of our customers.

Work Environment and Company Culture

Despite working remotely, our team at blithequark is tightly knit and supportive. We prioritize building each other up and creating a motivating and positive work environment. Through regular virtual meetings, training sessions, and social activities, you will feel connected to your colleagues and be an integral part of our team.

Compensation and Benefits

We offer a competitive hourly rate ranging from $14.50 to $16.00, with enhanced rates contingent on weekly attendance and performance. For Spanish bilingual candidates, the base pay starts at $15.50 per hour, with an enhanced rate of $17.00 per hour. Additionally, you will be eligible for our comprehensive benefits package, including paid training, 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO).

Conclusion

If you are a dedicated, customer-focused individual looking for a challenging and rewarding role, we invite you to join our team at blithequark as a Remote Customer Service Representative. With our commitment to your growth and development, comprehensive benefits package, and positive work environment, you will find a career that is both fulfilling and challenging. Apply now to take the first step towards an exciting and rewarding career with blithequark.