Experienced Remote Regional Banker and Teller – Customer-Focused Financial Solutions and Sales Expert

Introduction to PNC and the Role

PNC is a renowned financial institution that values its people as the greatest differentiator and competitive advantage in the markets we serve. We are committed to delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company's success. As a full-time Regional Banker/Teller, you will be part of the Regional Resource Team, supporting multiple branches in PNC's Youngstown Retail Market, and engaging in proactive sales and customer service activities, including teller transactions, selling bank products, and developing referral opportunities.

Position Overview

In this role, you will manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. You will participate in proactive sales and service activities, identify referral opportunities, and collaborate with ecosystem partners to grow the customer's share of wallet. Your primary goal will be to position PNC solutions to drive new revenue and customer loyalty, leveraging your knowledge of banking products, digital awareness, and effective communication skills.

Key Responsibilities

• Manage the customer experience by identifying opportunities to improve a customer's financial wellbeing and create loyalty while increasing share of wallet.
• Participate in proactive sales and service activities, including teller transactions, selling bank products, and developing referral opportunities.
• Collaborate with ecosystem partners to grow the customer's share of wallet and position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through internal and outbound interactions, using a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty and managing risk through adherence to all policies and procedures.

Essential and Preferred Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. The preferred skills for this position include:

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

The competencies required for this role include:

• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Work Experience and Education

Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties. Typically, 1+ years of related experience is required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Skills and Competencies Required for Success

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be proactive, results-driven, and customer-focused, with a strong ability to identify and capitalize on sales opportunities. Additionally, you will need to be proficient in banking products, digital awareness, and effective communication, with a strong understanding of customer needs and the ability to leverage technology to drive sales and customer loyalty.

Career Growth Opportunities and Learning Benefits

At PNC, we are committed to the growth and development of our employees. As a Regional Banker/Teller, you will have access to a range of training and development programs, including sales and customer service training, product knowledge training, and leadership development programs. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business results.

Work Environment and Company Culture

PNC is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and empowering, where all employees feel valued and have the opportunity to contribute to the company's success. As a Regional Banker/Teller, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business results, and you will have the opportunity to make a meaningful contribution to the company's success.

Compensation, Perks, and Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives. Additionally, PNC generally provides paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity. As a Regional Banker/Teller at PNC, you will have the opportunity to make a meaningful contribution to the company's success, while also developing your skills and advancing your career. Don't miss out on this opportunity to join a dynamic and inclusive workplace that values diversity, equity, and inclusion. Apply today and take the first step towards a rewarding and challenging career with PNC.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now and become a part of the PNC team!