Experienced Remote Benefits Call Center Representative – Delivering Exceptional Customer Service and Driving Business Success through Flexible Work Arrangements

Introduction to Conduent and Our Mission

At Conduent, we pride ourselves on being a leader in delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we are committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a Remote Benefits Call Center Representative, you will be an integral part of our team, working in a hybrid role that balances your time between our remote office and the comfort of your own home. This flexible arrangement allows you to thrive in your career while maintaining a healthy work-life balance.

About the Role and Responsibilities

As a Benefits Administration Services Associate II, you will be responsible for providing top-notch customer service to our clients, responding to inquiries, and assisting participants in making informed decisions about their benefits. Your key responsibilities will include:

• Responding to client-specific inquiries through multiple channels, including telephone and web correspondence, in a timely and professional manner.
• Assisting participants with the information needed to make informed decisions about their benefits, ensuring they have a comprehensive understanding of their options.
• Completing transactions related to customer inquiries with limited supervision, meeting timeliness and accuracy standards, and ensuring that all interactions are handled with the utmost care and attention to detail.
• Explaining the appropriate participant forms and providing guidance on completion, ensuring that all necessary documentation is accurate and up-to-date.
• Completing follow-up and call backs in a timely manner, escalating issues as appropriate, and ensuring that all customer concerns are addressed promptly and efficiently.
• Gathering information to keep customer profiles and accounts up-to-date, maintaining accurate and detailed records, and ensuring that all data is handled in accordance with our strict confidentiality and security protocols.
• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner, ensuring that all customers receive the highest level of service and support.

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities, including:

• A High School Diploma or an equivalent level of education, demonstrating a strong foundation in basic skills and knowledge.
• Successful completion of a criminal background check and drug test, ensuring that you meet our strict standards for integrity and reliability.
• Demonstrated problem-solving skills, with the ability to think critically and creatively in a fast-paced environment, and to resolve complex issues in a timely and effective manner.
• A minimum typing speed of 20 words per minute (WPM) on a computer, with accurate and efficient data entry skills, and the ability to navigate multiple software systems and applications.
• Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship, ensuring that you are eligible to work in the country and comply with all relevant laws and regulations.

Essential Skills and Competencies

In addition to the requirements listed above, you will need to possess a range of essential skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders, and to communicate complex information in a clear and concise manner.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively, and to resolve complex issues in a timely and effective manner.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to maintain a high level of productivity and efficiency in a remote work setting.
• Strong attention to detail, with the ability to maintain accurate and detailed records, and to ensure that all data is handled in accordance with our strict confidentiality and security protocols.
• Ability to work independently, with minimal supervision, and to take ownership of your work, ensuring that all tasks are completed to a high standard and that all deadlines are met.

Career Growth Opportunities and Learning Benefits

At Conduent, we are committed to the growth and development of our associates, and we offer a range of career growth opportunities and learning benefits, including:

• Paid training, with a comprehensive onboarding program, and ongoing training and development opportunities, to ensure that you have the skills and knowledge needed to succeed in your role.
• Career advancement opportunities, with a clear path for progression, and the chance to take on new challenges and responsibilities, and to develop your skills and expertise in a range of areas.
• Full benefit options, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan, to ensure that you and your family are protected and supported.
• A great work environment, with a culture that values individuality, diversity, and inclusion, and a range of employee recognition and reward programs, to ensure that you feel valued and appreciated for your contributions.

Work Environment and Company Culture

At Conduent, we pride ourselves on our positive and supportive work environment, and our commitment to creating a culture that values individuality, diversity, and inclusion. We believe in:

• Fostering a culture of innovation, creativity, and experimentation, and encouraging our associates to think outside the box and to come up with new and innovative solutions to complex problems.
• Providing a safe and healthy work environment, with a range of employee wellness programs, and a commitment to the health and safety of our associates, their families, and our community.
• Valuing diversity, equity, and inclusion, and creating a workplace that is welcoming and inclusive to all, regardless of background, culture, or identity.
• Recognizing and rewarding our associates, with a range of employee recognition and reward programs, and a commitment to ensuring that all associates feel valued and appreciated for their contributions.

Compensation, Perks, and Benefits

We offer a competitive salary, with a range of $31,200 - $39,000 per year, depending on experience and performance, and a range of perks and benefits, including:

• Paid training, with a comprehensive onboarding program, and ongoing training and development opportunities, to ensure that you have the skills and knowledge needed to succeed in your role.
• A range of employee recognition and reward programs, to ensure that you feel valued and appreciated for your contributions, and to recognize and reward your achievements and successes.
• Full benefit options, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan, to ensure that you and your family are protected and supported.
• A great work environment, with a culture that values individuality, diversity, and inclusion, and a range of employee wellness programs, to ensure that you feel supported and valued in your role.

Conclusion and Call to Action

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving business success, we encourage you to apply for this exciting opportunity. As a Remote Benefits Call Center Representative, you will be an integral part of our team, working in a hybrid role that balances your time between our remote office and the comfort of your own home. With a competitive salary, comprehensive benefits, and a range of career growth opportunities, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding and challenging career with Conduent.

Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply now and start your journey towards a fulfilling and successful career with Conduent. Apply To This Job