Experienced Remote Bilingual Customer Service Representative – Work from Home Opportunity with Comprehensive Training and Competitive Compensation

Introduction to DISH and Our Mission

DISH, an EchoStar company, has been at the forefront of reimagining the future of connectivity for over 40 years. Our business spans a wide range of services including satellite television, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. We are currently building America’s First Smart Network, pushing the boundaries of innovation and customer experience. Our brands, which include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, are household names, synonymous with quality and reliability.

Company Culture and Values

At DISH, our first priority is customer experience. We excel at simplifying lives and helping communities get the most from their TV experience. For over 42 years, we have been tuned in to the needs of our customers, which is why we have earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row. Our culture is built on a foundation of diversity, inclusion, and innovation, where all people are welcome and supported. We believe in creating an environment where our employees can thrive, both in and out of work, through our Employee Resource Groups and comprehensive benefits package.

Job Overview

We are seeking an experienced and dedicated Remote Bilingual Customer Service Representative to join our team. This is an exciting remote opportunity with an immediate start, offering a competitive salary and comprehensive training. As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions, including promoting products and services to our new and existing customers. Your goal will be to provide solutions to customers, from simple concerns to escalated and complex situations, ensuring that they get the most value and enjoyment from their DISH experience.

Key Responsibilities

• Provide exceptional customer service, responding to customer inquiries in both Spanish and English via phone, promoting products and services, and resolving technical issues.
• Work a pre-planned schedule, with open availability including weekends and holidays, and flexibility with schedule changes every 12-15 weeks based on business needs.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues, taking back-to-back tech support or customer service phone calls throughout your shift.
• Adhere to the scheduled work hours, ensuring minimal to no distractions during your shift, and maintain superb attendance.
• Operate multiple windows and tabs smoothly while providing Best In Class Customer Experience, demonstrating tech savviness and the ability to work efficiently in a fast-paced environment.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A High School diploma, GED, or equivalent experience.
• Six months of related customer service and troubleshooting experience and/or training.
• An openness to being coachable and a desire to learn new techniques, with a strong ability to remain engaged on the phone throughout your shift.
• Superb attendance and open availability to work between the hours of 6 AM to 10 PM MT, as well as weekends and holidays.
• Flexibility with schedule changes every 12-15 weeks and the ability to be on camera during all video meetings.

Preferred qualifications include experience working in a remote or call center environment, proficiency in multiple languages, and a background in technical support or troubleshooting.

Skills and Competencies

To excel in this position, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to interact with people from diverse backgrounds.
• Strong problem-solving and analytical skills, with the ability to resolve complex technical issues.
• Proficiency in using computer systems, software applications, and technology, with the ability to learn new systems quickly.
• Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
• A customer-centric approach, with a focus on providing exceptional service and ensuring customer satisfaction.

Career Growth Opportunities and Learning Benefits

At DISH, we are committed to the growth and development of our employees. We offer defined career ladders and extensive opportunities for upward mobility, providing training and support to help you achieve your career goals. Our apprenticeship program offers a 10% increase to your starting rate upon completion, and we provide tuition reimbursement to support your ongoing education and development.

Work Environment and Company Culture Highlights

We understand that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and rewarding. Our company culture is built on a foundation of diversity, equity, and inclusion, with a focus on creating a sense of community and belonging. We offer a range of benefits and perks, including:

• Comprehensive benefits package, including medical, dental, and vision insurance.
• PTO and paid sick time, allowing you to balance your work and personal life.
• 401(k) investments with company-matched funds, helping you plan for your future.
• Tuition reimbursement, supporting your ongoing education and development.
• Heavily discounted DISH, Sling, and Boost Mobile services, allowing you to enjoy our products and services at a reduced rate.

Compensation, Perks, and Benefits

We offer a competitive salary, with starting pay varying by location. Our salary ranges are as follows:

• Florida: $15.00 + $0.50 Language Differential
• Georgia: $15.00 + $0.50 Language Differential
• Indiana: $15.00 + $0.50 Language Differential
• Kansas: $15.00 + $0.50 Language Differential
• Mississippi: $15.00 + $0.50 Language Differential
• Missouri: $15.00 + $0.50 Language Differential
• Nebraska: $15.00 + $0.50 Language Differential
• North Carolina: $15.00 + $0.50 Language Differential
• South Carolina: $15.00 + $0.50 Language Differential
• Tennessee: $15.00 + $0.50 Language Differential

In addition to our competitive salary, we offer a range of perks and benefits, including company-provided equipment, extensive benefits package, and opportunities for career growth and development.

Work-at-Home Technical Requirements

To work from home, you will need to meet our technical requirements, which include:

• A dedicated home office workspace with a stable internet connection.
• A minimum internet speed of 25 Mbps download and 2 Mbps upload, with 99% uptime and no bandwidth or data caps.
• A wired Ethernet connection between your modem and PC, without the use of an adapter.
• DISH-provided equipment, including a PC tower, monitors, and associated cabling.

We will provide all initial equipment required to perform the role, aside from home internet. You will be responsible for maintaining a backup/spare of each item to avoid downtime.

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service and resolving complex technical issues, we encourage you to apply for this exciting opportunity. As a Remote Bilingual Customer Service Representative, you will have the chance to work with a leading company, providing innovative solutions to customers and contributing to the growth and success of our business. Don’t miss out on this opportunity to join our award-winning customer experience team and take your career to the next level. Apply now and become a part of our dynamic and supportive team!