Experienced Remote Clinical Quality Assurance Specialist – Behavioral Health Care and Telehealth Services

Introduction to Brave Health

Brave Health is a pioneering community-based startup that is revolutionizing the way behavioral health conditions are treated. By harnessing the power of technology, we aim to break down barriers and increase access to high-quality mental health and substance use disorder treatment. Our mission is to make quality mental health services accessible to all, and we are achieving this through our innovative telehealth services that reach individuals in need, whenever and wherever they require it. As a dynamic and forward-thinking organization, we are committed to fostering a culture of excellence, diversity, and inclusivity, and we are now seeking a talented and detail-oriented Remote Clinical Quality Assurance Specialist to join our team.

About the Role

We are looking for a skilled and experienced Quality Assurance Specialist to play a critical role in ensuring that all clinical documentation adheres to regulatory standards, organizational policies, and maintains the highest quality of care. As a Remote Clinical Quality Assurance Specialist, you will be responsible for reviewing and co-signing treatment plans, clinical notes, and other documentation created by associate therapists and registered interns. Your primary goal will be to ensure that all documentation meets the required standards, and you will work closely with our leadership team, including clinical supervisors and management, to address any issues related to documentation quality and compliance.

Key Responsibilities

• Thoroughly review treatment plans, progress notes, and other documentation submitted by associate therapists (licensed interns) to verify accuracy, completeness, and compliance with relevant regulatory standards and organizational guidelines.
• Conduct regular audits to assess the quality of documentation and identify areas for improvement, providing constructive feedback to associate therapists and collaborating with them to enhance the quality of their documentation.
• Monitor and ensure compliance with all applicable laws, regulations, and accreditation standards in the healthcare industry, staying up-to-date with industry changes and informing the team about any updates affecting documentation requirements.
• Maintain accurate records of all documentation reviews, feedback provided, and corrective actions taken, generating reports on the overall quality of documentation and compliance levels.
• Work closely with the leadership team, including clinical supervisors and management, to address any issues related to documentation quality and compliance, communicating effectively with providers for documentation coaching and revision purposes prior to co-signature.
• Foster a collaborative environment that encourages open communication and continuous improvement, relaying ongoing and urgent matters to CCQAM and other appropriate parties.

Requirements and Qualifications

To be successful in this role, you will need to possess a strong and diverse skillset in relevant areas, including:

• A Master's degree in a relevant field, such as Social Work, Counseling, or Psychology.
• An active LMHC, LCSW, or LMFT license, with the ability to work independently and collaboratively in a team-oriented environment.
• Experience with electronic health record (EHR) systems and previous experience in behavioral health or therapy documentation.
• The ability to adopt new technologies and systems quickly, with a strong focus on attention to detail and quality assurance.
• Excellent communication and interpersonal skills, with the ability to work effectively with associate therapists, clinical supervisors, and management.
• A willingness to become licensed in additional states that Brave Health serves, with a commitment to ongoing learning and professional development.

Preferred Qualifications

• Previous experience in a quality assurance or compliance role, with a strong understanding of regulatory standards and accreditation requirements.
• Experience working in a telehealth or remote healthcare setting, with a strong understanding of the unique challenges and opportunities presented by this model of care.
• A certification in quality assurance or a related field, such as CPHQ or CQA.
• Bilingual or multilingual skills, with the ability to communicate effectively with diverse patient populations.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Attention to detail: The ability to review complex clinical documentation and identify areas for improvement.
• Communication skills: The ability to communicate effectively with associate therapists, clinical supervisors, and management, both verbally and in writing.
• Collaboration and teamwork: The ability to work effectively in a team-oriented environment, fostering a collaborative culture that encourages open communication and continuous improvement.
• Quality assurance and compliance: A strong understanding of regulatory standards and accreditation requirements, with the ability to monitor and ensure compliance with all applicable laws and regulations.
• Technical skills: The ability to adopt new technologies and systems quickly, with experience working with electronic health record (EHR) systems and other healthcare software.

Career Growth Opportunities and Learning Benefits

At Brave Health, we are committed to supporting the ongoing learning and professional development of our team members. As a Remote Clinical Quality Assurance Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and professional development: Opportunities to develop new skills and knowledge, with a focus on quality assurance, compliance, and telehealth.
• Career advancement opportunities: The potential to advance into leadership roles or specialized positions, such as quality assurance manager or compliance officer.
• Cross-functional collaboration: The opportunity to work with diverse teams, including clinical, operational, and technical teams, to develop a deeper understanding of the healthcare industry and the unique challenges and opportunities presented by telehealth.
• Networking opportunities: The chance to connect with other professionals in the healthcare industry, including quality assurance specialists, compliance officers, and healthcare leaders.

Work Environment and Company Culture

At Brave Health, we are proud of our diverse team and our commitment to fostering a culture of excellence, diversity, and inclusivity. As a Remote Clinical Quality Assurance Specialist, you will be working in a 100% remote environment, with the flexibility to work from your own home and create a schedule that suits your needs. Our company culture is built on the following values:

• Respect and empathy: A commitment to treating all patients, team members, and stakeholders with respect and empathy.
• Excellence and quality: A focus on delivering high-quality services and continuously improving our processes and systems.
• Innovation and creativity: A willingness to embrace new ideas and technologies, and to think creatively about the challenges and opportunities presented by telehealth.
• Collaboration and teamwork: A commitment to working effectively in teams, fostering a collaborative culture that encourages open communication and continuous improvement.

Compensation, Perks, and Benefits

As a Remote Clinical Quality Assurance Specialist at Brave Health, you can expect a competitive salary and a range of perks and benefits, including:

• Competitive salary: A salary that reflects your skills, experience, and qualifications.
• Comprehensive benefits package: A range of benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Flexible scheduling: The flexibility to work from your own home and create a schedule that suits your needs.
• Opportunities for professional development: Access to ongoing training and professional development opportunities, with a focus on quality assurance, compliance, and telehealth.
• Recognition and rewards: Opportunities for recognition and rewards, including bonuses, promotions, and public recognition.

Conclusion

If you are a motivated and detail-oriented individual with a passion for quality assurance and compliance, we encourage you to apply for this exciting opportunity. As a Remote Clinical Quality Assurance Specialist at Brave Health, you will have the chance to make a real difference in the lives of our patients, while working in a dynamic and supportive environment that fosters collaboration, innovation, and continuous improvement. Don't miss out on this opportunity to join our team and take your career to the next level – apply now!