Experienced Remote Contact Center Representative – Full Time and Part Time Opportunities Available for Customer Service Professionals with a Passion for Ministry

Introduction to The Christian Broadcasting Network (CBN)

The Christian Broadcasting Network (CBN) is a global nonprofit ministry that has been demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid for decades. Our mission is to spread the message of hope and salvation to people all around the world, and we are seeking dedicated and passionate individuals to join our dynamic inbound contact center ministry team as Remote Contact Center Representatives. If you are a customer service professional who loves to pray and is passionate about our mission, we encourage you to apply for this fulfilling career opportunity.

Job Overview

As a Remote Contact Center Representative, you will have the opportunity to communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. This is a unique chance to upgrade your job into a fulfilling career where you can make a real difference in people's lives. We have openings for English and Bilingual (English/Spanish) positions, and we offer competitive compensation and benefits packages to our employees.

Key Responsibilities

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries with callers
• Encourage financial support for CBN and its ministries
• Provide excellent customer service to callers, responding to their questions and concerns in a professional and compassionate manner
• Work in a structured, fast-paced environment, and adapt quickly to change
• Maintain a distraction-free home office environment and ensure consistent access to a high-speed cable or fiber internet router
• Use computer skills, including Windows-based operating system, web browser, meeting tools, and email programs, to navigate multiple applications and learn new software

Essential Qualifications

• 1+ years of experience as a contact center agent or similar customer service-related work
• Excellent ability to effectively interact with callers and consistently perform contact center processes
• Knowledge of the Bible and ability to pray concise, Scripture-based prayers
• Strong listening skills with ability to verbally empathize with others
• Fluent English language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
• Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script

Preferred Qualifications

• Bilingual (English/Spanish) skills
• Experience working in a nonprofit or ministry environment
• Strong understanding of CBN's mission and purpose
• Ability to work independently as well as be an effective member of a team
• Flexible with ability to work well under pressure and consistently meet performance metrics

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to establish professional rapport with all levels of management, staff, and outside public. You will also need to be self-motivated, coachable, and able to work in a structured, fast-paced environment. Strong computer skills, including the use of Windows-based operating system, web browser, meeting tools, and email programs, are also essential. Additionally, you will need to be able to maintain confidentiality and safeguard sensitive information per department protocols.

Career Growth Opportunities and Learning Benefits

At CBN, we are committed to the growth and development of our employees. As a Remote Contact Center Representative, you will have access to training and development opportunities to help you improve your skills and advance in your career. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about our mission. Plus, you will be eligible for a 75% tuition discount from Regent University upon hire, which can help you achieve your long-term educational and career goals.

Work Environment and Company Culture

CBN offers a professional and rewarding work environment, with a culture that is built on our core values of integrity, compassion, and excellence. We are a global nonprofit ministry that is dedicated to demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. As a Remote Contact Center Representative, you will be working from the comfort of your own home, but you will still be an integral part of our team and will have the opportunity to interact with your colleagues and supervisors on a regular basis.

Compensation, Perks, and Benefits

We offer competitive compensation and benefits packages to our employees, including a salary range of $15.00 per hour for English language Representatives. Full-time positions come with full benefits, including healthcare, vacation leave, sick leave, and 401(k) participation. Part-time positions also come with benefits, including vacation leave, sick leave, and 401(k) participation. Additionally, you will have the opportunity to work with a talented and dedicated team of professionals who are passionate about our mission, and you will be eligible for a 75% tuition discount from Regent University upon hire.

Conclusion

If you are a customer service professional who loves to pray and is passionate about our mission, we encourage you to apply for this fulfilling career opportunity. As a Remote Contact Center Representative, you will have the chance to make a real difference in people's lives, while also advancing your career and achieving your long-term goals. Don't miss out on this opportunity to join our dynamic inbound contact center ministry team and become a vital part of our success story. Apply now and let's discuss how you can become a part of our team!

How to Apply

To apply for this position, please click on the "Apply To This Job" link below. We look forward to receiving your application and discussing this opportunity further with you.