Experienced Senior Manager – Learning and Development, Airports Group, American Airlines
About Us
At American Airlines, we're more than just a carrier – we're a family of over 30,000 dedicated professionals who share a passion for delivering exceptional customer experiences. As a leader in the aviation industry, we're committed to innovation, safety, and excellence in everything we do. Our mission is to connect the world, one journey at a time, and we're looking for talented individuals like you to join our team.About the Role
We're seeking an experienced Senior Manager to lead our Learning and Development team within the Airports Group. As a key member of our Airport Execution and Status team, you'll play a critical role in shaping the future of our organization by driving the development of our training programs and strategies. If you're a results-driven leader with a passion for learning and development, we want to hear from you.Key Responsibilities
As a Senior Manager, you'll be responsible for:- Collaborating with cross-functional teams, including product, technology, business, and finance, to integrate innovative solutions that meet business needs and reduce colleague effort
- Recognizing, anticipating, and delivering innovative learning and development strategies as technologies continue to evolve
- Planning and delivering groundbreaking training programs within budget and on time, utilizing technology capabilities and emphasizing quality, impact, and speed to market
- Laying out and assessing metrics that measure the effect, effectiveness, and efficiency of all training programs, ensuring effective resource utilization and speed of delivery
- Leading the training development team to successfully execute on performance objectives for training products and programs, including 80% of newly added team members achieving anticipated goals in at least 90 days, and 85% of repeat training participants achieving anticipated performance expectations
- Applying data-driven insights to develop solutions that improve training effectiveness, efficiency, and productivity
- BUILDING strategies for dynamic content development, support, and delivery that is centered on a modularized approach and agile training responses to address performance gaps
- Managing SCORM compliant Knowledge Management System (KMS) training content and related knowledge check tests and assessments
- Closely collaborating and facilitating with multiple stakeholders to leverage available resources and maintain alignment with critical business objectives
What You'll Need for Success
To excel in this role, you'll need:- Bachelor's degree or higher in Instructional Design, Learning and Development, Education, or a related field
- 3+ years of experience leading instructional design teams with a proven ability to recognize and apply new learning technologies and methods
- Experience in leadership positions, developing colleagues and managing cross-functional teams
- Broad experience overseeing and executing large, complex projects
Preferred Qualifications
A plus if you have:- 3+ years of administrative experience in Learning and Development, Technical Training, program management, or project management
- Driven successful training programs that improved representative performance and positively impacted the business' overall performance and effectiveness
- Major knowledge of instructional design and adult learning approaches
- Excellent technical skills with high proficiency in MS Office applications, Articulate 360, Adobe Captivate, or similar applications
- Emphasis on continued growth and development for self and team through resources like ASTD, COPC.com, and Gartner Contact Center studies
- Ability to utilize a variety of teaching techniques helpful for inspiring learning, including models, practice, and intelligence
- Strong interpersonal skills; extremely friendly and professional at all times
- Action-oriented, results-driven, future-focused leader with a natural inclination for seeking valuable opportunities that change existing business models
- Exceptional communication, presentation, and interpersonal skills, with the ability to handle complex topics easily and to interact effectively with all levels, both verbally and in writing
- Demonstrated ability to collaborate and develop strong, useful relationships at all levels, both internally and externally
What You'll Get
As a valued member of our team, you'll enjoy:- Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more