**Job Title:** Experienced Customer Experience Representative – Mom & Baby Support Services at blithequark
**Job Description:**
About blithequark
At blithequark, we're revolutionizing the home health products and equipment industry by prioritizing our customers, our community, and our coworkers. We're a dynamic team of passionate professionals dedicated to creating a better way of doing business. Our commitment to excellence has earned us recognition as a Family Forward Certified organization, a 5000 Best Place to Work award winner, and a recipient of the HME Excellence Award and Sky High Growth Award.The Opportunity
We're seeking an experienced Customer Experience Representative to join our Mom & Baby team, which consists of 40 customer service representatives, 7 inside sales managers, and a dedicated support team. As a Customer Experience Representative, you'll play a vital role in providing exceptional support to new and expectant mothers, MD offices, and insurance providers. Your primary focus will be on delivering outstanding customer service, ensuring seamless order processing, and promoting our services to meet the needs of our clients.Primary Responsibilities
As a Customer Experience Representative, your key responsibilities will include:- Working with customers who have requested mom and baby items through insurance
- Overseeing orders nationwide for mom and baby items through insurance
- Interface with existing customers to determine which products meet their needs
- Interface with existing customers regarding our resupply inventory and determine which products meet their needs
- Presenting blithequark's services
- Handling inbound calls/emails from patients and converting them to potential sales
- Contacting patients through outbound phone calls and emails
- Investigating and troubleshooting customer service issues
- Communicating with customers to provide equipment/sizing troubleshooting
- Prompt follow-up for services promised/rendered
- Entering new customer demographics and updating changes to existing accounts
- Documentation processing, including verification of insurance
- Order entry and data maintenance
- Other duties as assigned
Skills for Success
To excel in this role, you'll need to possess:- Excellent customer service skills
- Ability to handle high call volume
- Ability to work individually and as part of a dynamic team
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- Self-disciplined with excellent critical thinking and organizational skills
- Self-starter and ability to multi-task and research
- Willingness to work in a high-stress environment
- Proven work history illustrating stability and reliability and strong work ethics
- Sensitivity to patient care issues
- Maintenance of HIPAA confidentiality
Required Qualifications
To be considered for this role, you'll need:- A high school diploma or equivalent. Some college preferred.
- Microsoft Office computer skills
- At least 1+ years of customer service experience
- At least 1+ years of multiple phone line experience
What blithequark Offers
As a valued member of our team, you'll enjoy:- Competitive pay
- Health plans with FSA or HSA options
- Dental and vision insurance
- Optional life insurance
- 401K with company match
- 12 weeks of parental leave for birthing parents/4 weeks leave for non-birthing parents
- Additional parental benefits, including fertility stipends, free diapers, and breast pumps
- Paid holidays
- PTO accrual from day one
- Employee Assistance Programs
- And many more benefits!
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow and develop your skills. You'll have access to:- Regular training and development opportunities
- Mentorship programs
- Opportunities for advancement and career growth
- A supportive and collaborative work environment
Work Environment and Company Culture
As a remote employee, you'll enjoy the flexibility to work from anywhere while still being part of a dynamic and supportive team. Our company culture is built on:- Collaboration and teamwork
- Open communication and transparency
- Continuous learning and growth
- Employee well-being and satisfaction