**Experienced Work-From-Home Customer Experience Representative – Full-Time**
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Work-From-Home Customer Experience Representative position at blithequark.
As a key member of our customer experience team, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat. You will be the face of blithequark, representing our brand and values, and ensuring that every customer interaction is a positive and memorable one.
**About blithequark**
blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT Services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a strong commitment to innovation, customer satisfaction, and employee growth, we are a dynamic and exciting place to work.
**Job Responsibilities**
As a Work-From-Home Customer Experience Representative, you will be responsible for:
* Providing exceptional customer service through various channels, including phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Selling new products and services to customers, while also upselling and cross-selling existing products
* Utilizing systems and technology to complete account management tasks and provide accurate information to customers
* Recognizing sales opportunities and applying sales skills to upgrade customer experiences
* Explaining and positioning products and processes with customers in a clear and concise manner
* Escalating customer dissatisfaction with managerial team as needed
* Ensuring first call resolution through problems solving and effective call handling
**Qualifications**
To be successful in this role, you will need:
* A high school diploma or equivalent
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating system
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving, and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Preferred Qualifications**
* Previous customer service or sales experience
* Knowledge of CRM software and other customer service tools
* Experience working in a contact center or call center environment
* Certification in customer service or sales
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Standard starting compensation commensurate with experience
* Regular reviews and raises based on tenure and performance
* Paid time off, paid holidays, and paid training opportunities
* Regular daily, weekly, and monthly incentives, including monetary incentives and prizes
* Medical, dental, and vision coverage options
* Advancement opportunities
* Fun, engaging work environment
* Casual dress code
* Cash and prize contests
**Work Environment**
As a Work-From-Home Customer Experience Representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. You will have access to all the tools and resources you need to succeed, including a state-of-the-art computer system, high-speed internet, and a dedicated support team.
**Physical Requirements**
This job operates in a professional office environment, with minimal physical demands. You will be required to sit/stand for long periods while using a computer and telephone headset. You will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
**Conditions of Employment**
To be eligible for this position, you must:
* Be authorized to work in the country where the job is based
* Be willing to submit up to a Level II background and/or security investigation with a fingerprint
* Be willing to submit to drug screening
**Reasonable Accommodation**
Consistent with the Americans with Disabilities Act (ADA), blithequark is committed to providing reasonable accommodations when requested by a qualified applicant or employee with a disability. If you require a reasonable accommodation, please contact Human Resources.
**Equal Opportunity Employer**
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are proud to be an employer of choice for people with disabilities.
**How to Apply**
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Work-From-Home Customer Experience Representative position at blithequark. Please submit your application, including your resume and a cover letter, through our website.
We look forward to hearing from you!